Lead Customer Onboarding / Implementation Consultant

English language skills essential - we can only review English written resumes/CVs.

Oslo, Norway
Permanent
Up to 700,000 NOK

About the Company

Our client is a leading EdTech SaaS company, empowering educators and students to achieve their full potential through innovative software solutions.

The Role

As a Lead Customer Onboarding Consultant, you will play a pivotal role in ensuring the successful adoption of our client's products by their clients. You will lead a team of dedicated professionals, overseeing the entire onboarding process from initial contact to full product implementation.

Key Responsibilities:

• Team Leadership: Lead and develop a high-performing team of onboarding consultants.
• Methodology Development: Maintain and enhance our client's onboarding methodology and training programs.
• Customer Success: Collaborate with sales and pre-sales teams to maximize customer satisfaction and revenue opportunities.
• Project Management: Oversee and manage the progress of all onboarding projects.
• Process Improvement: Continuously refine our client's onboarding processes to ensure efficiency and effectiveness.
• Risk Management: Identify, assess, and mitigate risks to project success.
• Cross-Functional Collaboration: Work closely with other departments to ensure seamless onboarding experiences.
• Individual Onboarding: Directly onboard new clients, providing guidance and support.
• Customer Training: Conduct training sessions to empower clients to utilize our client's products effectively.

Requirements & Skills:

• Bachelor's degree or equivalent professional experience
• Education in project management or technology
• Proven experience in SaaS project implementation or related roles in academic institutions
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Fluency in English and Norwegian
• Strong organizational and time management skills
• Passion for technology and a customer-centric approach
• Familiarity with remote presentation software and CRM/CSM tools (preferred)

What We Offer:

• Competitive salary up to 700,000 NOK and benefits package
• Opportunity to work with cutting-edge technology
• A dynamic and collaborative work environment
• Professional development opportunities
• The chance to make a real impact on education

Ideal Candidate:

We are ideally looking for someone within a commutable range of Oslo, as regular office visits may be required.