German Speaking Customer Service Specialist

Benefits – Competitive salary (£21,000 - £24,000), life assurance, yearly company bonus, social club, personal development voucher, vast online training, referral bonuses and more

Location – Newport Pagnell (2-3 days a week in the office & 2 days working from home)

New opportunity to join a global company as a Customer Service Specialist. The company specialise in performance improvement, working with companies on sales and channel incentives, event management, employee rewards and employer branding initiatives.

This role will involve working as first point of contact for users of the apps and initiatives that the company produces. You will handle email contact and inbound telephone calls effectively and efficiently.

Responsibilities:

To include, but not be limited to, the following:

· Respond to participant queries through the campaign hotlines and email helpdesk facilities adhering to all department processes

· To process all weekly supplier back-order reports according to deadlines

· Administer all Reward & Recognition campaigns, including order processing and monitoring of items ordered, and liaising with suppliers when necessary

· Surpass both internal and external customer expectations, ensuring that all fulfilment is completed within deadline and to an exceptional standard

· Provide quick and accurate fulfilment of gift vouchers and certificates on a daily basis

· Follow all relevant Company and Quality procedures as stipulated by ISO 9001and GDPR

· To assist with other administrative work as deemed necessary by the Team Leaders

· Proactively respond to any requests from the Client Service seeking assistance

· To provide a key link with our participants and ensure we maintain high levels of customer service

· Maintain and update the databases according to the needs of the campaign

· Organise and contribute to the preparation of paperwork and correspondence relating to the campaigns

Person Specification:

The experience, skills, and personal attributes required of the job holder include, but are not limited to:

· Experience working in a customer service role

· Must have native level German language skills as well as high level English proficiency

· Experience in a database operations environment

· Understanding of database functionality

· Agency experience desirable although not essential

· Basic level of commercial awareness

· Must be extremely flexible and available to work additional hours at peak times of the year to meet client deadlines

· Excellent telephone manner

· Clear communication skills, both verbal and written

· Excellent attention to detail with strong sense of urgency

· A self-starter and ‘closer’ of projects with a willingness to ask questions and learn

· Proactive, positive outlook and ‘can do’ attitude with good relationship-building skills

· A problem solver who is driven to exceed participant expectations

· Good organisational skills

· Good troubleshooting and decision-making skills, used to working on own initiative

· Demonstrable knowledge of IT skills including Microsoft Access, Word, Excel and Outlook

· Mathematics and English qualification to GCSE Standard

Solutions Architect – Outside IR35 – SC CLEARANCE ESSENTIAL

Up to £650 per day (OUTSIDE IR35)
Mostly remote, travel once per month to site.

Are you ready to take your expertise to the next level? We are seeking a dynamic Solutions Architect to join a consultancy team to work with a prestigious defence client on an exciting project.

Role Overview:

As a Solutions Architect, you'll be at the forefront of innovation, designing and implementing cutting-edge solutions. Your primary focus will be on leveraging your technical prowess to architect robust systems that meet the complex needs of our client's projects.

What You'll Do:

- Collaborate with stakeholders to understand project requirements and design scalable, secure, and efficient solutions.

- Harness your expertise in Kubernetes to orchestrate containerized applications effectively.

- Provide technical guidance and support to development teams throughout the project lifecycle.

- Conduct thorough evaluations of existing systems and propose strategic improvements.

- Stay abreast of industry trends and emerging technologies to ensure our solutions remain at the forefront of innovation.

Why Join:

Competitive Compensation: Earn up to £650 per day on an outside IR35 contract, rewarding your expertise and dedication.

Remote Work: Enjoy the flexibility of remote work, with just one day a month required onsite at our Southern location.

Exciting Projects: Dive into challenging projects within the defence sector, where your contributions will make a tangible impact.

Continuous Learning: Benefit from continuous learning opportunities, keeping your skills sharp and staying ahead of the curve in a rapidly evolving field.

Requirements:

- Proven experience as a Solutions Architect, with a focus on designing and implementing complex solutions.

- Strong proficiency in Kubernetes, with hands-on experience in orchestrating containerized applications.

- Excellent communication and stakeholder management skills, with the ability to convey technical concepts to non-technical audiences effectively.

- A proactive mindset, with a passion for innovation and problem-solving.

Role: Head of Sales Strategy

Location: Hybrid working with travel to office sites including London

Salary: Competitive + Excellent Company Benefits + Flexible Working

Our client – a leading global software company - are seeking an experienced and dynamic leader to join the CRO’s Leadership Team as Global Head of Sales Strategy. You will be responsible for setting up the Sales Strategy function. You will be working with the CRO to deliver the GTM strategy and transformation, you will be leading annual sales planning, driving commercial excellence, running the operational cadence of the business, and overseeing strategic projects. You will be building and developing a team of Sales Strategy Business Partners who will work with the Executive Leadership of each of our business verticals – Local Government, Healthcare, Education and Central Government, and in close collaboration with leaders in Sales, Finance, Marketing, Product Marketing, Enablement, Recruitment and Business Improvement.

This is a senior leadership role that requires strategic thinking, commercial acumen, problem solving skills, stakeholder management experience and an ability to operate in a fast-paced environment. If you are an outcome-oriented leader with a proven track record in software and sales strategy, and a passion for driving excellence, we encourage you to apply.

Key Responsibilities:

• Partner with the CRO and members of the CRO leadership team to create, refine and deliver the GTM strategy  
• Be responsible for GTM sales planning including resource alignment, carving, territory planning and quota setting
• Run the operational cadence of the GTM organisation including forecasting, pipeline management, demand planning and deal reviews across the business
• Drive strategic projects to support the GTM transformation
• Build and develop a team of Sales Strategy business partners to drive the strategy, planning and operational cadence and to deliver strategic projects in each of the verticals
• Partner closely with the Executive leadership as well as across members of the Sales, Finance, Marketing, Product Marketing, Enablement and Recruitment team to find solutions to business problems

Requirements:

• Significant experience as a Leader of Sales strategy/ sales ops/ strategy ideally in a software context
• Proven track record of delivering tangible business results working in partnership with CXOs
• Exceptional strategic thinking skills combined with excellent problem-solving and analytical ability
• Commercial acumen and experience of operating in an environment of commercial accountability
• Excellent communication skills, and the ability to effectively engage and influence stakeholders at all levels
• Experience of building and developing high performing teams, providing leadership in an environment of ambiguity
• Management consulting experience is a plus

Role: Payments Administrator 

Type: Permanent Full Time

Location: Amersham (hybrid working available)

Salary: up to £23,400 + benefits

We have an opportunity for a Payments Administrator to join a very busy team located in Amersham. We are looking for someone that has a confident and articulate telephone manner, as well as being able to juggle a few plates at any one time.

You will be required carry out general administration tasks and duties as required including taking incoming calls and processing payments or routing the call to the account manager.

Key Duties include;

• Ensuring inbound post sorted and distributed in a timely fashion
• Outbound post preparation
• Managing Company ‘info’ mailbox
• Taking Credit and Debit card payments over the telephone
• Call self-pay patients to collect o/s payments
• Scanning, shredding, and filing
• Taking roughly 50 calls per day

Description

Requirements

Benefits