Data Careers Engagement Hub

Contract Cloud / M365 Architect

Kidlington, UK

Contract - Daily rate

Full-time

Job ID:

35288

Published date:

01-05-2024

Summary

Role: Contract Cloud / M365 Architect

Location: Hybrid, (Home + South Coast)

Rate: £600 - 650 per day (outside IR35)

Duration: 6 months – start May / June 2024

Key Skills: Solutions Architect, Architecture configuration and governance, HLD and LLD’s, Azure, M365 / Modern Workplace, Power Platform, Digital transformation etc.

Our Client: Public Sector / Government organisation

The Role: To lead and steer the Cloud Architecture across digital transformation projects for a high-profile customer. Specifically providing configuration and governance on current M365 and Power Platform integration, (involving MS Teams, Sharepoint, D365, Networking, COTS and SaaS systems). Delivering HLD, LLD’s and subsequent iterative changes.

The successful candidate will be able to demonstrate:

5+ years MS cloud solutions architecture experience, delivering architectural configuration and governance around systems integrations. Developing roadmaps and strategies around M365 / Modern Workplace, Sharepoint and Power Platform technologies and associated deployment to cloud platforms.
Experience delivering HLD’s and LLD’s with the Architecture solutions team
Previous experience of Digital Transformation in a high profile / Government setting
Experience working with 3^rd party suppliers to deliver complex projects across delivery lifecycle.
SC level security clearance, either current or lapsed.
Strong relationship management and stakeholder management skills.
Confident and highly effective communications skills, verbal and written.
Clean and current UK driving license
Eligibility for the necessary security clearance is essential (see below)

***You MUST be a full time Resident of the UK and have the right to work in the UK without the need for VISA sponsorship. You need to have lived and worked in the UK for the last 5 years without any extended periods outside of the UK in that time in order to be eligible for the required level of security vetting***

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Infrastructure & Cloud Engineer

London - SE1, UK

Perm

Full-time

Job ID:

35287

Published date:

01-05-2024

Summary

Job Title:	Infrastructure and Cloud Engineer
Location:	UK
Prepared by:	Dilip Patel
Department:	Central Government
Salary/Benefits Package:	Competitive

Job Purpose:

This role supports Civica’s Customer & Internal IT systems, covering both Hardware and Software issues and requests.

Responsible for the resolution of Incidents and Major Incidents escalated from the Service Desk within agreed SLA’s.

Work closely with the Problem Manager(s) in identifying and resolving the root cause of incidents, providing permanent solutions or acceptable work arounds.

This is a hand’s on role therefore; provide expert hands on resolution across multiple customer platforms with a variety of technologies spanning On Premise, Private and Public Cloud hosting.

Principal Accountabilities:

Site visits to Civica’s data centre and customer premises as necessary

Provision of out of hours (weekend and evening) support via home VPN on a rota basis.

Be on-call for onsite internal/customer SLA’s

Ensures that all requests for support are dealt with according to set standards and procedures.

Diagnoses incidents according to agreed procedures. Investigates root cause of incidents and seeks resolution. Escalates unresolved incidents prior to SLA failure.

Makes a significant contribution to the investigation, diagnosis and resolution of issues classed as Problems.

Responsible for supporting IT services to a high standard ensuring data security, availability and integrity of business data.

Uses management tools to quickly identify and resolve issues.

Uses initiative to solve problems in a systematic, disciplined and analytical manner

Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures.

Strictly following the agreed change control procedures, Implements agreed changes in relation to Incidents and Requests.

Drafts and maintains procedures and documentation for support, including Knowledge Articles for customers and analysts.

Works closely with Projects teams ensure the support documentation is in line with the business expectations.

Works closely with the Projects and Operations team to ensure support is handed over in a controlled way.

Monitors for, and acts upon, Incidents escalated through the ITSM toolset. Ensures that their written communication being stored in the ITSM toolset is both informative and professional.

Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.

Support colleagues in the Service Desk to make sure that reported issues are resolved within SLA’s.

Strictly following the agreed change control procedures, Implements agreed changes in relation to Incidents and Requests.

Assist the Service Desk with Incidents that have been escalated incorrectly by informing and supporting them in a collaborative way to assist in resolving incidents.

Manages their individual call queue within the ITSM toolset and assist the team with other queues where required.

Liaise with support teams and third party providers on the resolution of tickets.

Perform physical activities on-site where necessary (for example, Tape Rotations, Cable patching, replacing hardware components).

To perform any task deemed necessary by the line management in order to maintain smooth running of support.

Able to remain calm and professional, working in a controlled manner in high pressure situations.

Act as a role model for customer service displaying the core Civica values

Receive and handle technical customer tickets and resolve them in a timely and accurate manner, escalating where necessary.

Demonstrate timely, accurate and professional, verbal and written, communication skills.

Adhere to and promote Civica policies and procedures.

Encourage others to focus on the customer, identifying potential improvements to service.

Reporting Relationships:

Operations Lead/Head of I&C

Essential Competencies:

Knowledge of supporting enterprise environments:

Windows Server 2012 R2, 2016, 2019 (and previous) based systems including DNS, DHCP, IIS, NPS, RDS, DFS.
Active Directory with multiple forests and forests with multiple domains
Troubleshoot basic problems in MS SQL
Microsoft Azure, IaaS and Identity management (ADFS, WAP)
Working knowledge Private and Public Cloud platforms, Azure and AWS
Virtualisation Technologies (VMware, Hyper-V,)
SAN and Clustering technologies (Dell and HP SANs)
Windows NLB and Clustering
Resilient systems, both locally and geographically
Microsoft System Centre (SCOM, SCCM, DPM, SCVMM)
AD Resource Forest models
Backup Technologies
Be able to manage basic firewalling such as Fortigate
Write technical changes and implement where required
Enterprise grade server and storage hardware
Virtualization principles & technologies

Good problem solving skills and the ability to “think outside the box” under pressure

Entry level experience working in IT, specifically in support and/or administration role.

Excellent customer facing and organisational skills and a desire to deliver correctly first time.

Challenge current processes and identify better ways of working

Must have a sense of ownership and personal integrity.

Able to work collaboratively within a team and operate under their own initiative

Be able to pass security vetting

From time to time you may be asked to carry out tasks not highlighted in the Principal Accountability or Essential Competencies section of this job description

Preferred Skills:

Skill	Mandatory/Beneficial	Years Used
Windows 2012/2016-19 Including Active Directory, DNS, DHCP, Group Policy,	Mandatory	2-3
SCOM 2012/19	Beneficial	1-2
Exchange 2010, 2013 support and administration	Beneficial	< 1
MS SQL implementation	Beneficial	< 1
Server hardware configuration, specifically Dell and HP	Mandatory	2-3
Network design principles and implementation, inc TCP/IP, traffic routing, DNS, VLAN etc	Beneficial	1-2
Configuration and support of managed switches specifically HP and Dell	Beneficial	< 1
MS Hyper V, inc SCVMM with Clustering	Beneficial	1-2
SAN implementation and administration in clustered and DR environments, specifically Dell	Mandatory	2-3
Experience of Backup systems, MS DPM, and Backup Exec etc	Mandatory	1-2
Firewall and Router Configuration	Beneficial	< 1
Azure	Mandatory	1-2
Experience of working within a direct customer facing environment	Mandatory	1-2
Office 365	Mandatory	<1

Document Control:
Version:	Author:	Date:	Comments:	Status:

Copyright Notice:

You may not copy or replicate including extracts of it without Civica’s written consent. You must not sell, share, copy or republish this document.

Copying of this document in any form is prohibited.

If you want further copies of this document, please make a request to the author shown on the front page.

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BI Developer

Perm

Full-time

Job ID:

35286

Published date:

30-04-2024

Summary

PRACTITIONER JOB PROFILE

POST TITLE: Data Engineer

GRADE: G

DEPARTMENT: Digital Services

RESPONSIBLE TO: Specialist Technical Support Lead

LOCATION: Hindlip

JOB PURPOSE: To manage the Data Engineering capabilities of West Mercia, developing and implementing data access mechanisms as per the customer need ensuring that they are fit for purpose across the Force. To contribute as part of a Digital team working to improve both the robustness and access of West Mercia’s data and digital systems.

MAIN RESPONSIBILITIES:

1. To lead the Design, development and maintenance of new force BI capabilities in support of the force’s analytics strategy and vision.

2. To support the analytical community by providing access to data sources, building and maintaining semantic access layers.

3. Capture and translate business requirements into specifications, then implement appropriate data access to allow analysts to create the required reports and dashboards.

4. Adhere to IT change processes, acting as a conduit between IT and Strategy, Planning and Insight.

5. To develop and configure Business Objects Universes; including appropriate development and testing approaches.

6. To Develop and configure PowerBI datasets and workspaces.

7. Working with others to develop and document domain knowledge of key systems in support of maximising the value of the data available.

8. To play a leading role in the strategic development of the analytical capabilities of West Mercia Police.

9. Working with the Data Management function to understand and remediate data quality issues.

Business Intelligence Developer – June 2022

2

10. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

Special Conditions: Exposure to disturbing/unpleasant images or tasks

Security level: Recruitment Vetting

BEHAVIOURS: PRACTITIONER

All post holders are expected to know, understand and act within the ethics and values of the Police Service. These nationally recognised behaviours and values are set out in the Competency and Values Framework (CVF).

The CVF has six competencies that are clustered into three groups:

• Resolute, compassionate and committed

• Inclusive, enabling and visionary leadership

• Intelligent, creative and informed policing

Under each competency there are three levels that show what the behaviours will look like in practice.

This role requires the post holder to be operating at or working towards Level 1 of the CVF.

PERSON SPECIFICATION:

Knowledge:

• A degree, or equivalent in a relevant field.

• A solid understanding of Business Intelligence toolsets, and how they fit in to end-to-end data infrastructure.

• Data literacy; development of domain knowledge.

• Knowledge of logical and physical data modelling concepts.

• Understanding of data integration issues (validation and cleaning), familiarity with complex data and structures.

• Comprehensive knowledge of analytical processes, techniques and skills.

Experience:

• Hands on development of BI tools and development of analytical products.

• Experience of data warehousing solutions would be an advantage.

• Previous experience of policing data, and the needs of its users would be advantageous including knowledge of the National Intelligence Model (NIM) and other pertinent legislation to Intelligence (inc. RIPA and MoPI).

• Strategic development of Business Intelligence capabilities.

• Working with analytical communities to support organisational decision making.

Business Intelligence Developer – June 2022

3

Key Skills:

• Business Objects Universe Development.

• PowerBI dataset development.

• Excellent communication skills including the ability to produce and present concise reports.

• Ability to work with minimal supervision.

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Business Centre Coordinator / Receptionist

Altrincham

Perm

Full-time

Job ID:

35285

Published date:

30-04-2024

Project Manager

Perm

Full-time

Job ID:

35283

Published date:

30-04-2024

Summary

Job Description: Project Manager

Reports To: Vice President, Operations

Primary Duties

As Project Manager you will take ownership for end-to-end customer satisfaction while successfully managing external software and/or hardware implementations, professional services engagements and internal development projects. Liaising closely with customers and internal teams, you will ensure that project scope and customer requirements are clearly understood, budgeted, and successfully delivered per contractual obligations and meeting customer expectations.

You will be responsible for managing all phases of the project life cycle. The primary job duties of a Project Manager are as follows:

Responsible for delivery of a variety of projects including customer implementations, professional services engagements, software and/or hardware product enhancements, custom development, new product development, sales support and internal process improvements
Manage multiple projects concurrently
Initiate and take the lead on customer facing engagements
Responsible for the initiation, planning, execution, monitoring, controlling and closing phases of assigned projects
Manage project risks, issues, communications, change control, scope, quality, budget, schedule and resources
Lead and collaborate with the business and product analysts in the elicitation and definition of business requirements and Software and/or hardware deliverables
Work with assigned project teams to estimate effort and duration to deliver required scope of work within assigned projects
Determine resource requirements and participate in resource planning/leveling sessions to secure required resources to deliver projects
Manage and support the day-to-day work of project teams, monitor performance, providing feedback and escalating issues and risks that cannot be resolved by the project team, so that the team members can successfully complete their assignments
Coordinate, participate and facilitate customer facing meetings as required throughout the project. These may include project status meetings, executive steering committee meetings and team-based planning meetings.
Deliver punctual management reports, ensuring that all project estimates and progress updates are current and accurate in Civica Canada’s project management systems.
Identify and quantify potential development or services opportunities that will provide mutual value to both Civica Canada and our customers
Ensure adherence to Civica Canada’s development quality standards and project management methodologies
Promote project management best practices and value within the organization
Ability to lead a multidisciplinary team of BA’s, Developers and QA’s.
Will build and maintain strong working relationships with colleagues across the business.
Adhere to a standardized and documented approach to project management.
Have the ability to function in a landscape where constant change is the norm.

Experience, Skills and Qualifications

The following qualifications, experience, skills and competencies are required for this position:

A minimum of 5 years’ experience managing and successfully delivering Software and/or hardware implementations and/or software and/or hardware development projects, including experience delivering solutions to external customers

Relevant post-secondary degree, diploma or certification
PMP, CSM, and/or PRINCE2 certifications are considered very strong assets
Entrepreneurial mindset with strong leadership and project management skills
Extensive experience of managing scope, schedules, risks and resources to achieve objectives
Experience with Microsoft applications such as MS Project, Excel, PowerPoint etc.
Excellent communicator with all levels of seniority both internal and external
Ability to provide innovative ways of solving or pre-empting client requirements
Desire to work in a dynamic, exciting, challenging, and fast-paced environment

Key Competencies

The following competencies are required by Project Managers when performing duties

Self-Initiative – requires minimal supervision and uses self-initiative when managing projects, identifying opportunities and escalating issues
Professionalism – perform all duties in a professional and respectful manner when communicating with customers and internally
Leadership – deliver exemplary leadership, support and mentorship to help ensure highly motivated and productive project teams
Communications – utilize clear and concise written and verbal communication skills
Problem Solving – actively lead and participate in problem solving where appropriate
Accountability – take accountability for the projects that are assigned within the scope of his/her role, to ensure they are successfully delivered
Continuous Improvement – identify and recommend improvements to processes and systems and participate or lead initiatives as assigned

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Credit Controller

Perm

Full-time

Job ID:

35282

Published date:

30-04-2024

Summary

Company Confidential - Internal

Page 1 of 2

Job Description

Job title: Credit Controller

Location: Dudley Office (hybrid working, 3 days in the office)

Department: Central Finance

Salary/benefits package: £25,000 - £27,000

Recruitment contact: Deborah Arnold

Role purpose: Reporting to the Credit Control Team Lead, the Credit Controller is responsible for the collection of revenue and credit owed to the business, ensuring it is paid in a timely manner to reduce the risk of bad debt and improving cash flow though the business.

The Credit Controller takes ownership of their customer portfolio and builds strong relationships with both internal and external stakeholders.

Principal responsibilities and tasks:

• Drive cash collections through chasing overdue invoices

and payment via telephone and email to meet current key

performance indicators (KPIs)

• Manage internal and external debt payment questions and

enquiries.

• Take ownership of customer queries, track and manage

process through to resolution.

• Ensure payments are on track to be paid within the agreed

terms.

• Maintain detailed records of cash collection activities and

conversations including updating status code and revising

the forecast date of invoices.

• Build and maintain strong relationships with internal and

external stakeholders.

• Prepare monthly customer account statements.

• Identify accounts for escalation and report risk to collections

target.

• Process customer credit card payments.

• Ensure invoices are uploaded to customer portals.

• Setting up new customer accounts.

• Coding of remittance advices.

Company Confidential - Internal

Page 2 of 2

• Completing supplier set up forms.

• Other ad-hoc duties which fall within the reasonable

expectations of the role.

Reporting relationship(s): • Credit Control Team Lead

• Credit Control Manager

Essential competencies: • Strong written and verbal communication skills.

• Ability to reconcile customer accounts.

• Good negotiation skills.

• High attention to detail.

• Ability to prioritise a heavy workload.

• Good analytical skills.

• Target driven.

Preferred skills: • MS Office Excel

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Technical Services Analyst

London - SE1, UK

Perm

Full-time

Job ID:

35277

Published date:

29-04-2024

Customer Account Administrator

Perm

Full-time

Job ID:

35166

Published date:

26-04-2024

Data Analyst

Birmingham, UK

Perm

Full-time

Job ID:

35279

Published date:

25-04-2024

Summary

Data Analyst

Location: Hybrid, one day a week in the Birmingham office

Salary: £33,500 (dependent on your experience)

Job Purpose:

As a Data Analyst, your role goes beyond mere number-crunching; it involves shaping the data landscape to reveal insights that influence our understanding of consumer behaviour. This crucial responsibility revolves around crafting narratives from diverse data sources, producing top-notch statistics, and creating data visualisations that captivate.

Key Responsibilities:

Design and deliver data analyses that contribute to our business plan aspirations.
Determine the most suitable analytical approach for each project, showcasing your analytical skills.
Communicate findings through various mediums, including written reports, dynamic presentations, or visually compelling data visualizations.
Lead the effort to embed an evidence-led culture, inspiring and guiding internal stakeholders through the nuances of evidence assurance.
Navigate internal and external data sources with confidence, acting as a resource and offering advice to colleagues.
Share your data insights with diverse audiences, adapting your communication style to match the stakeholder landscape.

Person Specification:

Essential:

Develop effective data analysis specifications.
Lead the design and analysis of intricate datasets, showcasing analytical skills.
Possess a solid understanding of statistical principles, gained through qualifications, degrees, or a proven track record in a similar role.
Work adeptly with large datasets, identifying trends, extracting critical factors, and translating them into a business context using various formats (reports, charts, infographics).
Command advanced skills in Power BI for compelling data visualizations and/or SPSS for statistical analyses.
Speak and write fluently in the language of data, effectively conveying complex analyses to diverse audiences.
Foster relationships with internal and external stakeholders, nurturing productive working relationships.
Exhibit attention to detail and a profound understanding of quality assurance procedures.

Ready to immerse yourself in a world where your data skills shine? Let's shape the future together!

Apply Now and Bring Your Data Expertise to the Team! 💼🚀

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Technical Lead (End User Device Builds and Deployment)

Perm

Full-time

Job ID:

35151

Published date:

25-04-2024

Summary

Job Evaluation Number C536

1

JOB DESCRIPTION

Job Title: Forensic EUD Service Lead

Job Family: ICT Role Profile Title: BB4 Police Staff

Reports To: EUD Tech Lead Band level: 4T

Staff Responsibilities (direct line management of): Nil

a. OVERALL PURPOSE OF THE ROLE: Defines the role, put simply, why it exists.

b. The overall purpose of the role is to: The role of Forensic EUD Service Lead is to ensure the ICT environment remains at the correct level for the accreditation of forensics. Responsible for ensuring the day to day operations for the units remain with the agreed SLA’s and availability levels.

b. KEY ACCOUNTABILITY AREAS: Define the important aspects of the role for which the jobholder is responsible for results or outcomes.

The key result areas in the role are as follows:

1. Have overall responsibility for the service delivery into the Forensic Investigations Unit (FIU), in line with the agreed Key Performance Indicators, User Experience Agreements and Service Level Agreements.

2. Design, create and manage the build specification for forensic devices, along with other maintenance tasks like backup’s, archives, restores and patching.

3. Manage the ongoing health of the service including but not limited to capacity, data ingestion requirements for storage, Nexus Scanning and remediation

4. Troubleshoot and resolve incidents and requests for the FIU ensuring services are delivered in line with the ICT requirements as well as forensic accreditation requirements.

5. Engage with the project managers for any inflight projects to ensure forensic requirements are met. Work with the architect on the implementation and support of technical solutions.

6. Work with stakeholders within forensics and representatives in ICT to develop and deliver a roadmap to ensure the forensic accreditation is supported.

7. Follow the processes and procedures which are put in place with a strong focus on asset management governance.

8. Manage the lifecycle of any forensic ICT services including hardware and software maintaining a robust knowledge base articles and documentation repository providing regular training to other EUD engineers.

c. DIMENSIONS: Include matters such as key result areas that make the greatest demands on the role holder, seasonal pressures, items processed, and the number of customers and/or level of authority to make financial decisions or commit other resources.

Further Comments:

The focus of the role is to support the accreditations for the FIU so ad hoc audits maybe required.

Job Evaluation Number C536

2

d. CHARACTERISTICS OF THE ROLE Expertise: Concerned with the level of administrative, professional and/or technical expertise (knowledge and skills) needed to perform the role effectively; may be acquired through experience, specialised training, and/or professional or specialist education and training.

The knowledge or skills required in the role are as follows (essential or desirable): E/D

1. Previous experience working in ICT operational delivery. E

2. Proven experience of supporting solutions like Commvault, Windows Builds, Intune, Azure AD, Azure Firewalls, Azure Storage, Azure Virtual Desktop and storage platforms.

E

3. Previous experience of implementing technical designs. E

4. Proven experience of identifying and delivering service improvements. E

5. Proven experience of supporting an environment that has audit and accreditation requirements.

E

6. Excellent customer experience ethos. E

7. Previous experience working with a forensic unit of equivalent. D

8. ITIL V3 Foundation or ITIL V4 equivalent. D

9. Experience using ServiceNow. D

10. Experience supporting and managing TigerBridge. D

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