This is essentially a senior client-facing managed services role, responsible for a portfolio of live Civica systems after they have been implemented—for example, DORS.

They are not managing the original build programme. They are making sure the ongoing service is stable, meets its contractual SLAs, keeps the customer satisfied and remains commercially profitable.

What are they actually responsible for?

They will sit between:

• The Central Government customer
• Civica’s Service Desk and technical Service Engineers
• Suppliers and offshore teams
• Civica’s commercial, finance and sales teams
• More junior Service Delivery Managers, where applicable

Typical responsibilities would include:

• Leading customer service reviews
• Reporting on incidents, SLAs, risks, service performance and improvements
• Acting as the senior escalation point when the Service Desk or engineering teams cannot resolve something
• Coordinating technical teams rather than personally fixing AWS or Azure issues
• Managing service finances, invoicing, renewals and profitability
• Transitioning new functionality or projects into business-as-usual support
• Pricing smaller enhancements and change requests of up to £150,000
• Making sure holidays, sickness and resource gaps do not affect service delivery

It is therefore a mixture of service delivery, account management, operational governance and commercial management.

Who are they managing?

The specification is slightly contradictory.

The hiring notes say:

No direct line management in the role.

But the generic job description repeatedly refers to:

• Line management of Service Delivery Managers
• Managing teams of Service Engineers
• Approving timesheets
• Managing absences
• Reviewing reports produced by other SDMs

My interpretation is that the hiring manager’s note should take priority. For this particular vacancy, they probably do not currently have permanent direct reports.

They will still be expected to:

• Matrix-manage Service Engineers and technical resources
• Coordinate people allocated to their services
• Guide or mentor less experienced Service Delivery Managers
• Challenge teams when service performance drops
• Potentially cover some senior oversight of other SDMs

So I would describe it as significant operational leadership without necessarily having a formal team reporting into them.

I would not discount someone without formal line-management experience, as long as they have successfully led technical teams through influence and matrix management.

Why do they need ITIL?

ITIL is relevant because this is about managing a live production service in a structured way.

They need to understand areas such as:

• Incident and major incident management
• Problem management
• Change management
• Service transition
• Continual service improvement
• Service-level management
• Escalation processes
• Service reviews and reporting

They do not necessarily need to recite ITIL terminology or be an ITIL expert. However, they need to understand how a managed service should operate and how incidents, changes and service improvements are governed.

The qualification is only preferred. Strong practical experience in an ITIL-aligned MSP or software support environment should be more important than holding the certificate.

The profile I would target

I would look for someone from an IT services company, MSP, government supplier or software vendor who has managed several externally contracted services.

The key experience is:

• Public-sector or regulated customer management
• SC clearance
• Owning live application or cloud-based managed services
• Strong SLA and service-review experience
• Senior customer escalation management
• Matrix leadership of engineers
• Service transition from projects into BAU
• Financial and commercial ownership
• Enough AWS or Azure understanding to hold credible conversations with engineers and customers

The cloud point sounds deliberately light-touch. They are not looking for a cloud engineer. They want someone who understands what engineers are discussing and can manage a cloud-hosted service credibly.

In one line: they need someone who can act as the accountable owner of several live Civica customer services, keeping the customer, technical delivery and commercial performance under control.

• Devops cand is leaving at the end of the month
• More infra architect – but more technical
• Still hands on – cloud implementation, but foot in solution architect role
• Key is hands on building of a cloud – need design and hands on
• Shawn is pure design – design
• Azure & AWS – focus on AWS
• Talking to Dave – Technical Director –
• Ideally to move from tech hands on into an architect – more junior end
• Carlisle and Exeter – beyond 2 hours – within 1 hour
• Ansible and Terraform
• Red hat extensive
• Openshift cluster
• Good if some understanding of automation
• Quite customer facing – working with Shawn – and build out architecute frameworks
• 1 / 2 projects
• Some internal work – test and development environments
• Common spaces that
• Person leaving on £68k – wants to give us a guide
• 2pm weds

MACS is a specialist IT consultancy providing professional services around enterprise IBM platforms, including infrastructure, asset management and facilities-management solutions. They support customers with solution design, implementation, integration, upgrades and ongoing technical delivery across cloud and hybrid environments.

• IBM Maximo Application Suite – enterprise asset management and maintenance.
• IBM TRIRIGA – facilities, workplace and real-estate management.
• IBM Control Desk, now generally positioned as Maximo IT – IT service and IT asset management.
• IBM Envizi – sustainability and environmental data management.

It’s a client-facing Cloud Platform Consultant role, combining solution design and architecture with hands-on delivery across cloud, hybrid and infrastructure projects. You’d work on secure customer environments, supporting the infrastructure behind enterprise IBM platforms such as Maximo and TRIRIGA, with a strong focus on AWS, Terraform, Ansible, Linux and container technologies.

Core technologies

The strongest technical areas are:

• AWS — especially VPCs, IAM, EC2, networking, monitoring, resilience and secure infrastructure design. - have you designed and built and AWS environment?
• Azure — useful, but AWS sounds like the preference rather than both being mandatory.
• Linux, ideally Red Hat.
• OpenShift and Kubernetes — cluster build, configuration and troubleshooting. - have you built and configured? or mainly deployed applications?
• Terraform — creating modules and provisioning environments, not just running existing code. - created from scratch
• Ansible — building roles/playbooks and automating server or platform configuration. - what have you configured?
• Hybrid infrastructure — connecting cloud to on-premise environments.
• Security and networking — IAM, VPNs, DNS, certificates, encryption, hardening, firewalls and zero-trust principles.
• CI/CD and monitoring — Jenkins/GitLab and tools such as CloudWatch or Grafana.
• Architecture documentation including HLDs, LLDs, design decisions and operational handover material.

MACS mainly works with asset-intensive organisations—businesses and public bodies with large estates, equipment fleets, infrastructure or facilities to manage.

Their main markets are:

• Government and defence, including work with the Defence Infrastructure Organisation
• Facilities management and property/estates
• Manufacturing
• Transport
• Utilities
• Oil and gas
• Healthcare
• Life sciences

The common thread is organisations using platforms such as IBM Maximo and TRIRIGA to manage physical assets, maintenance, facilities, property and operational infrastructure

Senior Cisco Network Engineer (CCNP) | Enterprise Infrastructure

£500 per day (Umbrella) | Inside IR35
12-month Contract
Hybrid | West Yorkshire (2–3 days per week on site)

Lead the delivery and support of enterprise Cisco network infrastructure within a major public sector organisation

This is an opportunity for an experienced Senior Cisco Network Engineer to join a large, security-conscious public sector organisation supporting critical digital infrastructure across multiple locations.

Working within a specialist enterprise networking team, you'll provide technical leadership across complex Cisco network, firewall, voice and security technologies, ensuring resilient, secure and always-on connectivity for services that make a real operational impact.

This is far more than a BAU support role. You'll lead complex infrastructure changes, resolve high-level technical issues, contribute to major technology programmes and help shape the future of a large-scale enterprise network environment.

The Opportunity

As the senior technical escalation point within the team, you'll support and develop a complex enterprise network comprising Cisco ACI, Nexus, Catalyst, Firepower, ASA, Wireless, Check Point, Azure and Microsoft 365 connectivity.

You'll work on infrastructure improvements, technology refreshes and large-scale implementation projects, collaborating with architects, suppliers and technical specialists to deliver secure, resilient networking services across multiple sites.

You'll also mentor engineers, contribute to technical standards and help ensure infrastructure continues to evolve in line with operational and business requirements.

If you enjoy solving technically challenging problems, influencing technical direction and taking ownership of critical infrastructure, this role offers exactly that.

The Person

We're looking for someone who combines deep Cisco networking expertise with a practical, hands-on approach to enterprise infrastructure.

You'll already have significant experience supporting large-scale Cisco environments and be confident leading the investigation and resolution of complex networking issues.

You'll be comfortable working across routing, switching, firewalls, wireless, WAN, LAN, VPN and cloud connectivity while building strong relationships with colleagues, suppliers and stakeholders.

Experience gained within policing, central government, emergency services, defence or another highly regulated environment would be advantageous, although we're equally interested in candidates from large enterprise organisations supporting mission-critical infrastructure.

Technical Experience

We're particularly interested in candidates with experience of:

• Cisco CCNP (or equivalent experience)
• Cisco ACI
• Cisco Nexus & Catalyst
• Cisco Firepower & ASA Firewalls
• Check Point Firewalls
• Wireless LAN Controllers & Access Points
• BGP & OSPF Routing
• TCP/IP Networking
• VPN Technologies
• VLANs, STP & Port Channels
• DNS & DHCP
• PKI & Certificates
• Microsoft Azure Connectivity
• Microsoft 365 Connectivity
• Enterprise LAN, WAN & Data Centre Networks
• Infrastructure Upgrades & Technical Refresh Programmes
• Technical Leadership & Mentoring

Experience supporting large, multi-site enterprise environments with thousands of users will be highly regarded.

Security & Vetting

Due to the nature of the organisation and the systems you'll support, candidates must be eligible to obtain the appropriate level of security clearance.

Candidates who already hold NPPV3 or Security Check (SC) clearance will be at a distinct advantage, although applications are welcomed from candidates who are eligible and willing to undergo the required vetting process.

Applicants must have the right to work in the UK and satisfy the residency requirements necessary to support security clearance.

Why Apply?

This is an opportunity to work on technology that genuinely matters.

You'll support enterprise infrastructure that enables essential public services, working with modern Cisco networking technologies, cloud connectivity, enterprise security platforms and large-scale infrastructure programmes.

If you're looking for a contract where you'll combine hands-on engineering with technical leadership—and where your expertise will make a tangible operational impact—we'd love to hear from you.

ERP Transformation Programme

£700–850 per day | Inside IR35
Remote with 2–3 days per week on site | Midlands

Lead the HR and Payroll workstream of a major Oracle Fusion transformation

This is an opportunity to play a key role in delivering a major Oracle Fusion ERP transformation within a complex, security-conscious public sector organisation.

As the Oracle Fusion HR & Payroll Lead, you'll provide functional leadership across the HR and Payroll workstream, ensuring Oracle Fusion HCM is designed and implemented to support organisational objectives while delivering a modern, efficient and user-focused HR and Payroll service.

Rather than simply implementing technology, you'll help shape future business processes, challenge legacy ways of working and ensure the organisation fully realises the benefits of its Oracle Fusion investment.

The opportunity

Working alongside programme leadership, HR stakeholders and implementation partners, you'll lead the end-to-end design and implementation of Oracle Fusion HCM and Payroll.

You'll facilitate design workshops, guide functional decisions, support configuration, oversee testing and contribute to business readiness, training and successful adoption across the organisation.

Working within a complex and highly regulated environment, you'll ensure the solution balances organisational requirements with Oracle best practice, championing an "adopt before adapt" approach wherever possible.

Success in this role will depend on your ability to translate business needs into practical Oracle solutions while building confidence across both technical and business teams.

The person

We're looking for someone with deep Oracle Fusion HCM and Payroll expertise who enjoys solving complex business challenges as much as delivering technology.

You'll have successfully led multiple Oracle Fusion HCM implementations and be comfortable engaging with senior HR leaders, implementation partners and programme teams throughout the full project lifecycle.

You'll understand how to improve HR and Payroll processes through technology while ensuring users are supported through organisational change.

Experience gained within the public sector or another highly regulated environment would be advantageous.

Experience

We're particularly interested in hearing from candidates who can demonstrate experience of:

• Leading multiple Oracle Fusion HCM and Payroll implementations.
• Oracle Fusion HCM and Payroll functional design.
• Business process mapping and HR transformation.
• Working with implementation partners and system integrators.
• Leading design workshops, testing and business readiness.
• Supporting organisational change and user adoption.
• Public sector or other highly regulated environments.

Given the nature of the organisation and the work involved, you'll either hold, or be willing and able to obtain, the appropriate security vetting required for the assignment.

Why apply?

This is an opportunity to shape one of the most visible workstreams within a major Oracle Fusion transformation programme, helping deliver a modern HR and Payroll platform that will support the organisation for years to come.

If you're looking for a role where you can combine Oracle expertise with business transformation, stakeholder engagement and strategic influence, we'd love to hear from you.

ERP Transformation Programme

£700–850 per day | Inside IR35
Remote with 2–3 days per week on site | Midlands

Lead the finance and procurement workstream of a major Oracle Fusion transformation

This is an opportunity to play a pivotal role in a large-scale Oracle Fusion ERP transformation programme within a complex, security-conscious public sector organisation.

As the Oracle Fusion Finance & Procurement Lead, you'll provide functional leadership across the Finance and Procurement workstream, ensuring Oracle Fusion Cloud is designed and implemented to support both organisational objectives and statutory requirements.

This is much more than a systems implementation role. You'll shape future business processes, influence solution design and act as the critical link between business stakeholders and the implementation partner, ensuring the solution delivers meaningful operational improvements rather than simply replicating legacy ways of working.

The opportunity

Working alongside senior finance leaders, programme leadership and implementation partners, you'll lead the end-to-end design and implementation of Oracle Fusion Finance and Procurement.

You'll help define future operating models, guide functional design, support solution configuration and ensure successful testing, business readiness and adoption. Throughout the programme you'll champion an "adopt before adapt" approach, helping the organisation maximise the value of Oracle Fusion while balancing operational, financial and regulatory requirements.

You'll also play a key role in ensuring finance, purchasing and procurement processes are integrated, well governed and capable of supporting the organisation long after go-live.

The person

We're looking for someone who combines deep Oracle Fusion Finance expertise with the confidence to influence senior stakeholders and challenge implementation partners where appropriate.

You'll have successfully delivered multiple Oracle Fusion Finance implementations and understand how to redesign finance and procurement processes to take advantage of modern ERP capabilities.

You'll be equally comfortable leading design workshops, supporting configuration, overseeing testing and helping business users prepare for change.

Experience within the public sector or another highly regulated environment would be particularly valuable.

Experience

We're particularly interested in hearing from candidates who can demonstrate experience of:

• Leading multiple Oracle Fusion Finance implementations from design through to go-live.
• Oracle Fusion Finance, Purchasing and Procurement modules.
• Chart of Accounts design, financial controls and reporting.
• Business process redesign and operating model transformation.
• Working closely with implementation partners and system integrators.
• Leading workshops, testing, business readiness and user adoption.
• Public sector or other highly regulated environments.
• A recognised professional accountancy qualification (CCAB, ACCA, CIMA or equivalent).

Given the nature of the organisation and the work involved, you'll either hold, or be willing and able to obtain, the appropriate security vetting required for the assignment.

Why apply?

This is an opportunity to lead one of the most significant workstreams within a major Oracle Fusion transformation programme, shaping how finance and procurement services operate for years to come.

If you're looking for an assignment where you'll influence strategic design decisions, work alongside senior stakeholders and leave a lasting legacy, we'd love to hear from you.

Client Account Executive

9 Months Fixed Term contract 

Location: Newport Pagnell (2-3 days working in Office)

Salary: £25000-£27000 plus Excellent Benefits

My client are looking for someone passionate about delivering top notch customer service, wanting to work within a busy and growing business.

This business is at the top of their game when it comes to providing excellent customer experiences, whether it be through their Events or Reward Programmes or Channel Incentives and boast a huge and very impressive client list.

This role requires you to play a key support role in the delivery of client projects, including client liaison, contact with internal resource departments and external suppliers.

Key Purpose & Responsibilities:

• Manage Client inboxes.
• To support and deliver communication plans either by developing the plan, copy writing the communications, proofreading, editing and sending the communication via email and text.
• To surpass both internal and external customer expectations.
• To take overall responsibility for the management of programme data.
• Responsible for maintenance of the database(s).
• Assist in the creation of design briefs.
• Responsible for the management of website content for the programme through a CMS.

Key Skills:

• Excellent attention to detail.
• Strong sense of urgency.
• Driven to exceed expectations.
• Excellent relationship builder.
• Good experience with MS 0ffice (Excel and Outlook)
• Good organisational skills.

This role would suit someone coming from either an agency or client-side background from a similar role having has experience interacting and managing client expectations.

This role is commutable from Milton Keynes, Bedford, Northampton, Newport Pagnell and Buckingham.

“It’s a senior delivery leadership role with Civica, sitting across a large public sector/secure customer base. The main focus is to bring together two delivery groups that currently cover project and service delivery across overlapping customers, improve governance and delivery standards, and give more structure and consistency to how delivery is managed.”

“The practice is around 20 delivery professionals in total, with probably 2–5 direct reports into this role. It sounds like there are currently two separate groups — one more project delivery focused and one more service delivery focused — covering some overlapping customers. Part of the remit is to bring those together into a more joined-up delivery management practice.”

Don't recruit very often - 

Delivery Managers, Project Managers, Service Delivery Managers and possibly Programme/Portfolio delivery leads.

Fixed Term Contract - 9-12 months

Hybrid- 3 days a week in the office

Locations: Either Birmingham, Manchester, Newcastle, Leeds, Sheffield, Blackpool

The successful candidate will support the delivery of the Data Ownership Model (DOM) as an enabler of our Data Strategy 2030 ambitions. The work spans design through to delivery, embedding Data Ownership enterprise-wide across business areas, policy and digital and transformation programmes. Key activities include:

- Support identification and onboarding of Data ownership roles

 - Delivering conceptual data model workshops

- Applying data ownership across the data lifecycle and decision making

- Supporting the Data governance knowledge hub as the central access point for governance guidance.

- Enabling engagement between central data management capabilities (hub) and business areas (spokes)

The role will work as part of a multi-disciplinary team supporting delivery and continuous improvement of Data Ownership.

Experience delivering data governance or data ownership/stewardship models.

 - Strong understanding of data lifecycle

- Strategic and operational delivery capability

- Experience translating policy into practical delivery

- Experience working across multiple workstreams in complex environments. - Strong stakeholder engagement and communication skills

- Ability to support delivery of change and adoption.

Essential: Working extensively within Data Governance in a Central Government Department