Head of Operations

Job Summary

• The Head of Operations has overall responsibility for warehouse and on-site operations performance, together with financial and KPI metrics performance.
• The role requires strong leadership, decisive decision making and the ability to deliver operational strategy and alignment together with continuous improvement.
• Improving safety, productivity, efficiency and quality, whilst delivering operational projects that reduce costs, improve flexibility and enhance client service.
• The role is based on site five days/week.
• The Head of Operations reports to the MD and is de facto deputy and a member of the SLT.

Key Responsibilities

• Lead the SLT collaboratively to achieve agreed financial, service and performance targets.
• Identify and deliver continuous improvement across all business activities.
• Lead logistics and operational projects that reduce cost and improve efficiency.
• Prepare annual operational budgets and KPIs.
• Define and own business and operational KPIs.
• Manage operational performance against KPIs and agreed metrics.
• Manage client service and performance and take corrective action where necessary.
• Manage warehouse and on-site operating costs.
• Provide regular and ad hoc operational reports and lead weekly SLT meetings.
• Lead recruitment, induction, development and retention of employees.
• Manage individual and team performance and address performance issues appropriately.
• Identify and deliver training and development requirements.
• Create an environment where managers and teams are motivated and empowered to make decisions.
• Recognise high performance and manage poor performance appropriately.
• Drive employee engagement and maintain appropriate attendance standards.
• Manage employee relations, including disciplinary, grievance and appeal processes where required.
• Provide leadership during operational difficulties.
• Manage resources to optimise operational and commercial performance measured against key metrics.
• Implement and document policy and process improvements effectively.
• Maintain appropriate health, safety and welfare standards.
• Ensure facilities and equipment are maintained to required standards.
• Ensure compliance with relevant HR, security, quality, health, safety and environmental procedures.

Experience & Qualifications

• Evidence of leadership experience and skills.
• Ability to challenge existing practices and identify opportunities for continual improvement.
• IT literate and numerate, with strong verbal and interpersonal skills.
• Business, Logistics, Operations experience.
• Previous experience in a similar operational management role.
• Evidence of managing financial performance and P&L.
• Experience developing and applying KPIs to improve operational performance.
• Experience in service-led distribution or operational environments.
• Strong analytical, numerical and problem-solving skills.
• Ability to coach, mentor and motivate teams.
• Experience leading operational improvement projects.
• Experience working to high standards of quality, safety and service.
• Strong negotiation and stakeholder-management skills.

Personal Attributes

• Comfortable working in a relatively small, hands-on business.
• Self-reliant, reliable and hardworking.
• Results focused and commercially aware.
• Leadership, team development and people-management skills.
• Strategic thinking and operational alignment and execution.
• Performance management and accountability.
• Continuous improvement experience.
• Confident data-led decision making.
• Commercial and financial awareness.
• Effective relationship-building, communication and collaboration.
• Problem solving and adaptability.
• Ability to manage competing priorities and deliver results.
• Structured, methodical and organised.
• Adaptable and open to change.
• High standards of quality and service.
• Positive, articulate and professional.
• Able to influence and persuade others.
• Strong attention to detail.

JOB PURPOSE AND SCOPE

The Power BI Developer will support the development, maintenance, and optimisation of the Force’s Microsoft Power BI estate. This includes designing and maintaining Power BI semantic models, datasets, dashboards, and dataflows to meet organisational reporting needs.

The post holder will work closely with stakeholders to gather and translate business requirements into effective BI solutions. They will collaborate with data engineers to produce technical design documentation and ensure that all developments align with Force standards, governance, and security requirements.

It is essential for the post holder to create and maintain positive communications to ensure effective working relationships with individuals, teams, and colleagues. All staff must demonstrate Force values and operate in accordance with the Code of Ethics.

CORE WORK AREAS

Power BI Development

• Design, develop, and maintain Power BI reports, dashboards, and paginated reports.
• Build and optimise Power BI semantic models, including star schemas, relationships, measures, and row-level security.
• Create and maintain dataflows and shared datasets to support enterprise reporting.

Data Modelling & Architecture

• Apply dimensional modelling principles to support analytical workloads.
• Work with data engineers to design and document technical solutions.
• Ensure interoperability with the wider data platform.

Operational Support & Estate Management

• Maintain the day-to-day running of the Force’s Power BI estate, including workspace management, dataset refresh monitoring, gateway oversight, and performance optimisation.
• Ensure all developments adhere to Force processes, security standards, and testing requirements.

Stakeholder Engagement & Requirements Gathering

• Engage with business stakeholders to gather, document, and validate business requirements.
• Produce Business Requirements Documents (BRDs).
• Support the Force Performance Management Team in data visualisation and insight delivery.

DevOps & Delivery Processes

• Create, update, and manage DevOps work items (user stories, tasks, bugs).
• Contribute to version control, deployment pipelines, and release processes.

Research & Continuous Improvement

• Keep abreast of technological advances in Power BI, Microsoft Fabric, and related BI technologies.
• Evaluate and recommend tools, standards, and practices to support BI capability development.

Documentation

• Produce and maintain business requirement documents, technical design documents, implementation notes, and user guides.

Other Duties

The post holder may be required to undertake other duties within the general scope of the role. These duties should not substantially change the nature of the post.

EQUALITY, DIVERSITY, HEALTH & SAFETY, AND SAFEGUARDING

The post holder must:

• Support the Force Diversity Strategy.
• Take reasonable care of themselves and others.
• Comply with safeguarding policies relating to children and vulnerable adults.

This form sets the standard for the person needed for this job, and also will be the basis for shortlisting and for the questions to be asked at interview. The requirements are job-related and described using appropriate words and marked E (Essential) or D (Desirable) as appropriate. There will not necessarily be an entry in every box.

JOB PURPOSE AND SCOPE

The Data Engineer is responsible for designing, building, and maintaining our data infrastructure, ensuring the efficient and reliable processing, storage, and analysis of large datasets.

The role will develop and deploy ETL processes from various systems to enhance the data capabilities of the force.

They will contribute to ensuring our data, and data shared by others is of the highest quality, available and usable.

The role requires a good level of knowledge, functional understanding of modern data technologies and platforms.

They will cultivate strong and effective working relationships with individuals, teams and colleagues, both internal and external to the Force. In particular they will work with performance, information and data analysts to build products and services which deliver insight and value to the Force and its ability to make Lincolnshire a safe place to live, work and visit.

Demonstrate the Force values at all times. All staff involved in carrying out functions in this role will do so in accordance with the principles of the Code of Ethics. The aim of the Code of Ethics is to support each member of the policing profession to deliver the highest professional standards in their service to the public.

CORE WORK AREAS

1. Design and implement scalable, efficient, and robust data pipelines to extract, transform, and load (ETL) data from various sources into databases.

1. Build and link data sets so that the Force can easily derive insights from its data.

1. Write ETL scripts to make sure the ETL process performs optimally, leading on extracting data, joining and helping analysts to derive insights.

1. Troubleshooting and resolving issues as they arise, to ensure the timely delivery of high- quality data.

1. Identify and automate manual data flows and reports to enable scaling and repeatable use, working with colleagues across the organisation.

1. Engage and collaborate with teams across the Force, to understand their data requirements and translate them into technical solutions.

1. Work closely with data stakeholders to provide support and guidance on how to use the

data engineering infrastructure effectively.

1. Work with information analysts and BI developers to build optimal and reusable visualisations and reports

1. Extract, clean, combine and store data in a way that allows it to be exploited and as an asset to help service delivery and decision making.

1. Support the Information Management Unit (IMU) colleagues implementing data quality checks, data validation, and data cleansing processes to help ensure the accuracy, consistency, and integrity of the data. This may include purging data in accordance with regulation and internal policy.

1. Adhere to data governance policies and standards, ensuring compliance with data privacy and security regulations.

1. Anonymise data wherever necessary, working within the principles of GDPR and with suitable data protection and sharing agreements in place.

1. Document data engineering processes, workflows, and technical specifications to facilitate knowledge sharing and ensure reproducibility of analyses.

1. Stay up-to-date with emerging trends and advancements in data engineering, evaluating and recommending new tools, techniques, and best practices that will enhance the data engineering infrastructure.

1. Contribute to data strategy, writing good standards and practice for data engineering.

OTHER DUTIES

The duties and responsibilities in this job description are not exhaustive. The post holder may be required to undertake other duties that may be required from time to time within the general scope of the post. Any such duties should not substantially change the general nature of the post.

EQUALITY AND DIVERSITY

The post holder is required to carry out their duties in a way that supports the Force Diversity strategy.

HEALTH AND SAFETY

The post holder will take all reasonable care of themselves and of others who may be affected by their acts or omissions.

SAFEGUARDING CHILDREN AND VULNERABLE ADULTS

Lincolnshire Police has a duty to promote the welfare of, and safeguard of children and vulnerable adults. The post holder is required to comply with Force Policy and Standard Operating Procedures in respect of safeguarding children and vulnerable adults.

Job description written by: CDIO reviewed by Data Architect

Date:   28th June 2024 Updated:

This form sets the standard for the person needed for this job, and also will be the basis for shortlisting and for the questions to be asked at interview. The requirements are job-related and described using appropriate words and marked E (Essential) or D (Desirable) as appropriate.

There will not necessarily be an entry in every box.

JOB PURPOSE AND SCOPE

The Force’s Data Architect is accountable for the design and build of the Force’s overall data architecture, taking full responsibility for its implementation and its ability to serve the data required to produce information, intelligence and insights products for the Force and its partners.

The role is integral the Force being able to create value from the vast amount of data it collects, in particular the data it uses to create intelligence, carry out research and investigations, and make decisions across all levels, commands and services, from strategic to operational, to stop crime and ASB, to protect people from harm and to help those in need.

They will make a significant contribution to both force and regional data strategy, championing the importance of good data architecture across policing, advising on and building the right data structures, and they will lead any significant data projects that will to help the Force achieve its priorities and outcomes.

The role requires a highly comprehensive level of knowledge and functional understanding of the modern tools, technicians, technologies, platforms, standards and practices of the data professions and industry, with an innate ability to explain their purpose, use and value to non-technical people.

They will cultivate strong and effective working relationships with individuals, teams and colleagues, both internal and external to the Force, and they will be expected to participate in regional design authorities representing the interests of the Force in national data strategy and architecture.

The role holder will demonstrate the Force values at all times, and they will carry out the functions of this role in accordance with the principles of the Code of Ethics. The aim of the Code of Ethics is to support each member of the policing profession to deliver the highest professional standards in their service to the public.

CORE WORK AREAS

Leadership

1. Subject matter expert on data architecture for the Force and, as required provides expertise to partner organisations, and representing the Force’s interest in regard to data.

1. Accountable, on behalf of the Chief Technical Information Officer (CTIO) for the design and build of the Force’s overall data architecture, taking full responsibility for its implementation.
2. Responsible for the management, storage and provision of the data required to produce information, intelligence and insights products for the Force and its partners.

1. Accountable for the selection and adoption of appropriate data tools, technologies, and frameworks to optimise data management and enhance data analytics capabilities across the Force.

1. Provides technical leadership and mentorship to the data engineering, data analysis and BI development team, guiding them in best practices for these disciplines.

1. Works in partnership with the Solutions Manager and their Principal Developer and Principal Database Administrator to continually develop the services and technical skills of the teams that make up the digital and data solutions department.

Data Architecture Design

1. Engages in national and regional data strategy.
2. Develops, implements, and maintains a comprehensive and robust data architecture strategy, aligned to the strategic aims and the data-drive initiatives of the Force.

1. Designs data models, data flows and integration and data storage that enable efficient and accurate data collection, integration, and analysis.

Data Solutions

1. Partners with and guides chief officers and heads of department across the Force to help them understand what is possible with data, turning their visions into tangible data solutions working together to build any related business case for investment and lead on its implementation.

1. Works closely with performance, intelligence and data analysts, engaging with operational subject matter experts to understand and define the analytical requirements of the Force. Translates these requirements into effective data models, marts and structures that will support the production of the Forces’ analytics, predictive modelling and reporting capabilities.

Data Governance

1. Leads on the defining of the Force’s data classification and standards, ensuring these are in line with these being defined nationally for crime and justice.

1. Works with Head of IMU, Head of ICT Operations and both their senior teams to establish the Force’s data access control mechanisms to maintain compliance with legal and regulatory requirements.

Data Literacy and Quality

1. Collaborates and fosters a data-driven culture by promoting data literacy, data governance practices, and data- driven decision-making across the organization.

1. Establishes and works with cross-functional teams to identify and resolve data-related issues. Research, analyse and appraise the root cause, driving forward any relevant improvements to any processes, practices, and policies.

Data Sources and Integration

1. Investigates available data sources internally and externally, identifying opportunities to maximize the value that the organisation achieves from these assets and define processes to acquire and validate this data to make it usable.

1. Maps data from source to target and establish current & future state based on business data requirements. Undertakes significant data migration programmes as required.

Emerging Technologies

1. Actively participates in professional networks seeking out emerging trends, advancements, and innovations in the field of data architecture and data management practices. Identifying opportunities, evaluates and introduces new tools, frameworks, and technologies where they will enhance the efficiency and effectiveness of policing data management.

OTHER DUTIES

The duties and responsibilities in this job description are not exhaustive. The post holder may be required to undertake other duties that may be required from time to time within the general scope of the post. Any such duties should not substantially change the general nature of the post.

EQUALITY AND DIVERSITY

The post holder is required to carry out their duties in a way that supports the Force Diversity strategy.

HEALTH AND SAFETY

The post holder will take all reasonable care of themselves and of others who may be affected by their acts or omissions.

SAFEGUARDING CHILDREN AND VULNERABLE ADULTS

Lincolnshire Police has a duty to promote the welfare of, and safeguard of children and vulnerable adults. The post holder is required to comply with Force Policy and Standard Operating Procedures in respect of safeguarding children and vulnerable adults.

Job description written by: CDIO Nicola Haywood-Alexander

Updated by: Jen Johnson & Laura Hutchinson

Date:   16th June 2023 Updated:   25th April 2025

This form sets the standard for the person needed for this job, and also will be the basis for shortlisting and for the questions to be asked at interview. The requirements are job-related and described using appropriate words and marked E (Essential) or D (Desirable) as appropriate.

There will not necessarily be an entry in every box.

JOB PURPOSE AND SCOPE:

The role of Server and Cloud Engineer will have many responsibilities within the IT Department, ensuring that the Lincolnshire Police Force is maintaining high availability of systems, security standards and adhering to national security expectations, principles, policies, and procedures.

The Server and Cloud Engineer will be responsible for the design, implementation, configuration and on-going management and maintenance of all server and storage technologies.

Server and Cloud Engineers will work within a team of Server Specialists in a 3rd line capacity alongside other separate 3rd line support teams such as Network and Security Specialists to ensure that security standards are met and enforced where necessary and systems are inducted into a standardised monitoring platform with appropriate monitoring and alerting metrics.

The position holder will work closely with our Information Management Unit and Security Specialists to ensure security best practices are being adhered to within the server estate and implement remediation plans off the back of IT Health check reports.

The role will be responsible for maintaining service availability through the proactive use of various monitoring and alerting systems, such as SolarWinds.

Server and Cloud Engineers will diagnose faults and provide 3rd line support on IT issues raised through the IT Service Desk and will need to communicate resolutions to all levels of staff, recognising where service improvements can be made through trend analysis.

The position holder will demonstrate the force values at all times. All staff involved in carrying out functions in this role will do so in accordance with the principles of the Code of Ethics. The aim of the Code of Ethics is to support each member of the policing profession to deliver the highest professional standards in their service to the public.

CORE WORK AREAS:

1. Provide third line response to IT incidents, service requests and problems, undertake fixes where possible
2. Perform all aspects of administrating, operating, managing and maintaining the hybrid server and storage technologies and estate to ensure availability to all users.
3. Plan, design, produce, and maintain documentation to support the development of an effective infrastructure.
4. Ensure the data contained within the IT systems is kept secure and to the correct authorised personnel through various mechanisms including effective patch management, updating of firmware and operating systems, appropriate segregation and access control.

1. Participate in solutions options analysis and product selection during the development of new and enhanced systems within the domain, using technical knowledge to aid the implementation of projects and requirements
2. Monitor traffic performance and quality of service provided by the systems and their constituent hardware, software, transmission services and support functions, identifying where issues may arise
3. Provides out of hours assistance to users and colleagues by participating in the IT out of hours on call service
4. Maintain a detailed knowledge of current practice in own area of expertise

OTHER DUTIES:

The duties and responsibilities in this job description are not exhaustive. The post holder may be required to undertake other duties that may be required from time to time within the general scope of the post. Any such duties should not substantially change the general nature of the post.

EQUALITY AND DIVERSITY:

The post holder is required to carry out their duties in a way that supports the Force Diversity strategy.

HEALTH AND SAFETY:

The post holder will take all reasonable care of themselves and of others who may be affected by their acts or omissions.

SAFEGUARDING CHILDREN AND VULNERABLE ADULTS:

Lincolnshire Police has a duty to promote the welfare of, and safeguard of children and vulnerable adults. The post holder is required to comply with Force Policy and Standard Operating Procedures in respect of safeguarding children and vulnerable adults.

Job description written by: Tim Cooper Date: 08/07/2022

Updated: 04/03/2025

This form sets the standard for the person needed for this job, and also will be the basis for shortlisting and for the questions to be asked at interview. The requirements are job-related and described using appropriate words and marked E (Essential) or D (Desirable) as appropriate.

There will not necessarily be an entry in every box.

Finance Business Partner – Product & Technology

Location: London/Hybrid – 2-3 days per week onsite
3 month contract

Day Rate: £550 - £700 per day inside IR35

We are looking for an experienced Finance Business Partner to join a large, complex organisation and work closely with senior leaders across Product and Technology.

This is a commercially focused role where you will provide financial insight, challenge and decision support across technology investment, product planning, transformation initiatives, forecasting and performance management.

You will play a key role in helping senior stakeholders understand financial performance, cost drivers, investment benefits, risks and trade-offs, while supporting effective decision-making across a complex matrix organisation.

We are particularly interested in candidates with experience working within large organisations of 5,000+ employees. Previous experience within a SaaS, software, digital or technology-led environment would be highly advantageous.

Key Responsibilities

• Partner with senior Product and Technology leaders, providing commercial financial insight, challenge and practical recommendations.
• Support product and technology planning, including investment prioritisation, roadmap decisions, resource planning and cost-benefit analysis.
• Provide financial support across transformation initiatives, including business cases, benefit tracking, cost modelling, scenario analysis and financial governance.
• Own and improve monthly performance reporting across Product and Technology.
• Clearly communicate financial performance, risks, opportunities and key cost drivers to senior stakeholders.
• Support budgeting, forecasting and rolling planning activities, ensuring assumptions are robust, transparent and aligned with strategic priorities.
• Identify opportunities to improve efficiency, productivity and return on technology and product investment.
• Provide financial analysis across areas including development spend, cloud and infrastructure costs, technology suppliers and transformation programmes.
• Review and constructively challenge business cases, investment proposals and spend requests.
• Translate complex financial and operational data into clear, actionable commercial insight for senior non-finance stakeholders.
• Support continuous improvement across finance business partnering, reporting, forecasting and planning processes.
• Build strong relationships across Finance, Product, Technology and Transformation teams.

Skills & Experience

• Qualified Accountant – ACA, ACCA, CIMA or equivalent.
• Strong commercial finance and Finance Business Partnering experience.
• Previous experience working within a large, complex organisation, ideally with 5,000+ employees.
• Strong understanding of budgeting, forecasting, management reporting and financial modelling.
• Proven experience partnering with and influencing senior stakeholders.
• Experience working within a complex or matrix-managed organisation.
• Strong experience supporting Product, Technology or other technology-led business functions.
• Experience supporting transformation initiatives, investment appraisal, business cases, cost programmes or operating model change.
• Strong commercial acumen with the ability to balance financial control, strategic investment and long-term value creation.
• Excellent communication skills with the confidence to constructively challenge senior stakeholders.
• Strong Excel and financial modelling capability.
• Highly analytical with the ability to translate financial and operational information into meaningful commercial insight.
• Comfortable working in a fast-paced environment, managing ambiguity and balancing multiple stakeholders and priorities.

Desirable Experience

• Previous experience within a SaaS, software, digital or technology-enabled organisation would be particularly beneficial.

Finance Business Partner – Customer & Services

Location: London/Hybrid – 2-3 days per week onsite
3 month contract

Day Rate: £500 - £600 per day inside IR35

We are looking for an experienced Finance Business Partners to join a large, complex organisation and partner with senior leaders across its Customer & Services functions.

This is a highly commercial role where you will provide financial insight, challenge and decision support across areas including operational performance, investment planning, transformation initiatives, technology expenditure and strategic decision-making.

You will work closely with senior stakeholders across the business, helping them understand financial performance, cost drivers, risks, opportunities and investment trade-offs.

We are particularly interested in candidates with experience working within large-scale organisations of 5,000+ employees. Previous experience within a SaaS, software, digital or technology-led business would be highly advantageous.

Key Responsibilities

• Partner with senior Customer & Services leaders, providing commercial financial insight, challenge and practical recommendations.
• Support investment and resource planning, including prioritisation, cost-benefit analysis and financial evaluation of key initiatives.
• Provide finance support across transformation programmes, including business cases, cost modelling, scenario analysis, benefit tracking and financial governance.
• Own and improve monthly performance reporting, clearly communicating financial performance, risks, opportunities and key cost drivers.
• Support budgeting, forecasting and rolling planning activities, ensuring assumptions are robust and aligned with strategic priorities.
• Identify opportunities to improve operational efficiency, productivity and return on investment.
• Provide financial analysis across areas such as technology investment, infrastructure and cloud costs, supplier expenditure, development spend and transformation programmes.
• Review and challenge business cases and expenditure requests to ensure commercially sound decisions are made.
• Translate complex financial and operational information into clear, actionable insight for senior non-finance stakeholders.
• Support continuous improvement across finance business partnering, reporting, forecasting and planning processes.
• Build strong relationships across Finance, Customer & Services and wider transformation teams.

Skills & Experience

• Qualified Accountant – ACA, ACCA, CIMA or equivalent.
• Strong commercial finance / Finance Business Partnering experience.
• Previous experience working within a large, complex organisation, ideally with 5,000+ employees.
• Strong knowledge of budgeting, forecasting, management reporting and financial modelling.
• Proven experience partnering with and influencing senior stakeholders.
• Experience operating within a complex or matrix-managed organisation.
• Experience supporting transformation programmes, investment appraisal, business cases, cost initiatives or operating model change.
• Strong commercial acumen with the ability to balance financial control with strategic investment and long-term value.
• Excellent communication skills, with the confidence to challenge senior stakeholders constructively.
• Strong Excel and financial modelling capability.
• Highly analytical with the ability to turn financial and operational data into meaningful commercial insight.
• Comfortable working at pace, managing ambiguity and balancing multiple priorities and stakeholders.

Desirable Experience

• Experience within a SaaS, software, digital, technology or technology-enabled organisation would be particularly beneficial.