Head of Customer Support 20260602

• Role Description: Head of Customer Support
  • Role Overview
  • Strategic Objectives
  • Key Responsibilities
    • Strategic Framework & Multi-Tier Architecture
    • Operational & Metric Management
    • Team Management & Coaching
  • Key Attributes & Competencies
  • Experience & Qualifications
    • Required Experience
    • Desirable Qualifications and Experience

Project Engineer
Location: Studley
Job Type: Permanent
Salary: £35K - £50K

We are seeking a highly motivated and experienced Project Engineer to join a leading company specializing in heavy transport and installation solutions. The successful candidate will be responsible for producing technical engineering solutions for a wide variety of client projects, ranging from quick turnaround assignments to long-term, multi-year ventures.

Job Purpose:
The role is primarily responsible for the creation and development of technical engineering solutions. These solutions will include technical drawings, calculations, risk assessments, and method statements. The role will require a good understanding of the company’s equipment stock, selecting the most suitable resources for each project.

Key Responsibilities:

• Design and develop engineering solutions based on clients' heavy transport and installation requirements, both on-site and in the office, including equipment allocation, procurement, and programming.
• Develop comprehensive solutions that include technical drawings, calculations, risk assessments, and method statements.
• Apply standard methodologies and innovate new solutions.
• Produce design calculations and rigging studies to relevant standards.
• Prepare and submit RAMs (Risk Assessment Method Statements) documentation for approval.
• Determine required resources for each project and ensure they are allocated efficiently.
• Negotiate with clients regarding project planning and execution.
• Keep project documentation up-to-date, including project maps, safety files, and project lists.
• Ensure commercial efficiency is maximized throughout all projects.
• Respond to client queries or problems promptly to ensure customer satisfaction.
• Promote and ensure implementation of company safety, environmental, and engineering procedures.
• Ensure all designs prioritize safety and adhere to the highest standards.
• Maintain compliance with company policies and guidelines, performing other duties as reasonably requested.

Personal Attributes:

• Strong communication skills, capable of effectively engaging with site operatives, managers, directors, and clients.
• Ability to collaborate in a team environment, contributing ideas and solutions.
• Passionate about the company’s core values and able to represent the company at client sites.
• Interest in engineering and comfort working in a fast-paced project environment.
• Ability to remain calm and positive under pressure.
• Strong organizational skills with the ability to prioritize tasks and manage workload effectively.
• Clear direction when discussing technical ideas and concepts with site teams and clients.

Qualifications / Skills:

• Degree in Naval Architecture, Civil, Structural, or Mechanical Engineering (or equivalent).
• Appointed Person (AP) ticket (desirable).
• HSEQ Qualification (desirable).
• Strong technical knowledge of engineering principles.
• Proficiency in AutoCAD 2D (basic level).
• Proficiency in Microsoft Office Suite (basic level).
• Experience with FEM/other modeling software (desirable).
• Full driving license.
• Excellent verbal and written communication skills.

Route Surevyor - Specialist Haulage
Location: Home with Travel
Salary: up to £55,000 plus Benefits

My client, a leading provider of Specilaist Haulage solutions require a Route Surevyor to be responsible for delivering multimodal transport & logistics solutions both internally and to thier clients. Working closely with the Heavy Lift & Specialist Transport team, you will provide an engineered and checked transport solution as per the specifications and restrictions. You will ensure that proposals and feasibility studies are delivered on time and within the financial requirements as set out in the Business Case / Commercial contract, whilst maximising profit where possible. 

This role can be based anywhere in the uk and will require travel and overnight stays

Key Responsibilities:

• Completing transport drawings as per the information supplied by the customer
• Searching for and checking feasibility of routes while taking into consideration the NH Water Preferred Policy. Conducting on site investigations to capture transport limitations, restrictions and risks
• Carrying out Swept Path Analysis of any potential restrictions and documenting all information into a route feasibility study / route report before issuing findings to the customer
• Liaising with consultants regarding structural checks and limitations
• Ensure that all project HSQE documentation is completed on-time and of sufficient quality to project requirements
• Liaise with Head of Project Delivery to ensure that all routing surveys and permitting requirements are completed on-time and are of sufficient quality
• Control the assigned budget and deliver profit on each works package
• Support, carry out and compile technical transport route surveys and feasibility studies
• Develop and design multi modal transport/lifting concepts

Qualifications & Skills:

• Engineering qualification (or equivalent knowledge, demonstratable through experience).
• Knowledge of the Heavy Lift and Transport industry
• Full driving licence, Cat B1
• Excellent verbal and written communication skills
• Excellent IT skills- Microsoft Office and AutoCAD (or equivalent)  
• Excellent organisation skills; both personal and professional
• Excellent time management and prioritisation skills
• Travel, nights away will be required for varying durations.

Driver Trainer

Location: Redditch, Warwickshire

Salary: Upto £50,000 plus benefits

Our client are seeking an experienced Driver Trainer to be responsible for the structuring, development and delivery of a training package that supports and mentors Allelys drivers throughout their career. The Driver trainer is to support the development of safe systems of work that are reflected in the training delivered and improve standards of all drivers. 

Duties:

• Design and deliver customised training modules
• Ensure all drivers receive a structured training package throughout their career within the business.
• Define & develop safe systems of work that underpin the training delivered to drivers.
• Develop CPC driver training that can be delivered to businesses externally
• Assessment of drivers during the recruitment and selection process
• Support the delivery of driver inductions
• Develop a mentoring and training package for all drivers joining the business
• Developing safe systems of work for driver processes
• Ensure changes in driver procedures are communicated clearly to all drivers
• Assessing and evaluating driver performance utilising vehicle telematics
• Deliver a high standard of training to drivers at all levels
• Collaborate with key business departments to help support raising standards
• Maintain training records to ensure compliance to regulatory and internal standards
• Support investigations to fully understand the root cause and support the development of additional training
• Book external training providers to support driver training if it cannot be completed internally
• Identify opportunities and implement initiatives in the business to generate cost savings and efficiencies through the driver fleets
• Support the Health & Safety of all colleagues in the workplace
• Management of FORS compliance for the vehicle fleet
• Management of CPC driver training

Skills Required:

• Full current, clean, UK driving licence 
• Previous qualifications to support the delivery of training  
• Excellent verbal and written communication skills
• Good IT skills- Microsoft Word, Excel, Powerpoint 
• Excellent organisation skills
• The ability to work as part of a team as well as on own initiative
• Proven track record of delivering change within a dynamic transport environment

Desirable Skills

• Road Transport Manager Certificate of Professional Competence
• DVSA Approved Driving Instructor qualification
• DVSA Fleet Driver Trainer qualification
• Train the Trainer qualification, such as PTTLS or equivalent
• Health and Safety qualification, such as IOSH Working Safely
• SAFED driver training experience
• Knowledge of Operator Licence compliance
• Knowledge or experience of ADR and/or the carriage of dangerous goods

- hybrid role - 2 days a week onsite in Durham HQ

- need a junior BA with tech / systems experience

- Drill down and get requirements – competent to ask the right questions – support from the team on technical aspects

- example project - NicheRMS implementation

- banding is £38,630 - £41,000

Temporary Works Design Engineer
Location: South Birmingham/Remote  
Salary: up to £75,000 plus Benefits

An exciting opportunity has arisen for a Temporary Works Design Engineer to join a fast-paced and dynamic team. This role involves working on a variety of projects related to abnormal load transportation and installation solutions across the UK.

Key Responsibilities:

• Review and check temporary structure designs, including calculations, drawings, and design certificates.
• Conduct structural analysis of existing equipment to ensure compliance with safety and design standards.
• Design modifications to existing equipment and develop new designs as required.
• Produce detailed drawings suitable for manufacturing.
• Assist with estimating by obtaining or providing pricing information.

Personal Attributes:

• Strong communication skills, with the ability to engage with colleagues at all levels.
• A proactive team player who also thrives working independently.
• Professional, approachable, and adaptable.
• Reliable with a flexible approach to work.

Qualifications & Skills:

• BEng/MEng in Civil or Structural Engineering.
• Minimum 3 years of experience, ideally with a mix of site and design office exposure, particularly in Temporary Works Design.
• Incorporated/Chartered or working towards professional qualification.
• Proficient in structural analysis and CAD software (e.g. Tekla TEDDS, STAAD Pro, AutoCAD).
• Working knowledge of BS 5975 and experience with steelwork and timber codes.
• Strong IT skills (Microsoft Word, Excel, PowerPoint).
• Full UK driving licence.