Job ID:
54852
Published date:
09-07-2026
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Type
Job ID:
54819
Published date:
09-07-2026
Summary
6 month contract
inside ir35
remote but need to be comforable travelling for customer meetings and once a month to London
What is a User Researcher?
- A User Researcher finds out who the users are, what they need, what problems they have, and how they actually use a product or service.
- They gather evidence through interviews, usability testing, workshops, surveys, analytics, user groups and observation.
- Their job is to make sure product decisions are based on real user insight, not assumptions from Product, Sales or Engineering.
- They turn research into practical outputs such as user needs, personas, user journeys, pain points, recommendations and usability findings.
- They help teams understand why users behave a certain way, what is confusing, what needs improving, and what should be prioritised.
How is User Research different to User Experience / UX?
- UX is the broader discipline of designing the overall user experience of a product or service.
- User Research is one part of UX, focused specifically on understanding users and generating insight.
- A UX Designer may design screens, journeys, wireframes and prototypes.
- A User Researcher tests, validates and informs those designs by speaking to users and analysing behaviour.
- In smaller teams, there can be overlap: a UR may create basic wireframes/prototypes for testing, but they are not usually expected to be a full visual/UI designer.
- Simple version: UX designs the experience; UR provides the evidence about what users need and whether the experience works.
What they do in a SaaS product team
- Work with Product Managers, Designers and Engineers to understand what users need from the software.
- Support the full product lifecycle: discovery, alpha, beta and live.
- Run research before build starts, so the team knows what problem they are solving.
- Test prototypes or existing product features with users to see what works and what causes confusion.
- Feed findings into product roadmaps, backlogs and design decisions.
- Help prioritise product improvements based on user pain, usage data and customer feedback.
- Support product teams by running user groups, interviews, usability sessions and stakeholder workshops.
- Present findings clearly to Product, Engineering and commercial stakeholders.
- In a SaaS environment, they may look at how different customer types use the product, where users drop off, what features are underused, and what causes support tickets.
- For this Civica role, the key context is local government software, so users could be council staff, administrators, service users, case workers or other public-sector users.
What to look for in candidates
- Senior User Researcher / UX Researcher background.
- Experience working in software product teams, ideally SaaS or complex digital products.
- Strong experience with qualitative research: interviews, usability testing, user groups, contextual research.
- Some experience with quantitative research: surveys, analytics, usage data, product metrics.
- Agile product experience — working ahead of Product and Engineering teams.
- Able to work independently and plan research without much hand-holding.
- Comfortable with ambiguity and stakeholder challenge.
- Strong research outputs: user needs, personas, journeys, recommendations, insight reports.
- Inclusive research / accessibility awareness.
- Local government / local authority experience is desirable, not essential.
- Figma and Pendo are nice-to-haves, not core must-haves.
Terms to search on
- User Researcher
- Senior User Researcher
- Lead User Researcher
- UX Researcher
- User Experience Researcher
- UXR
- User Centred Design / UCD
- Service Designer — worth checking, but not always the same
- UX Consultant
- Research Consultant
- Product Researcher
- Digital Researcher
- GDS
- Discovery / Alpha / Beta / Live
- Usability Testing
- User Needs
- User Journeys
- Personas
- Inclusive Design
- Accessibility / WCAG
- Local Government
- Local Authority
- Public Sector
- SaaS
- Figma
- Pendo
- Amplitude
- Mixpanel
- Hotjar
Contract - Daily rate
Full-time
Job ID:
54753
Published date:
09-07-2026
Summary
Senior Cisco Network Engineer (CCNP) | Enterprise Infrastructure
£500 per day (Umbrella) | Inside IR35
12-month Contract
Hybrid | West Yorkshire (2–3 days per week on site)
Lead the delivery and support of enterprise Cisco network infrastructure within a major public sector organisation
This is an opportunity for an experienced Senior Cisco Network Engineer to join a large, security-conscious public sector organisation supporting critical digital infrastructure across multiple locations.
Working within a specialist enterprise networking team, you'll provide technical leadership across complex Cisco network, firewall, voice and security technologies, ensuring resilient, secure and always-on connectivity for services that make a real operational impact.
This is far more than a BAU support role. You'll lead complex infrastructure changes, resolve high-level technical issues, contribute to major technology programmes and help shape the future of a large-scale enterprise network environment.
The Opportunity
As the senior technical escalation point within the team, you'll support and develop a complex enterprise network comprising Cisco ACI, Nexus, Catalyst, Firepower, ASA, Wireless, Check Point, Azure and Microsoft 365 connectivity.
You'll work on infrastructure improvements, technology refreshes and large-scale implementation projects, collaborating with architects, suppliers and technical specialists to deliver secure, resilient networking services across multiple sites.
You'll also mentor engineers, contribute to technical standards and help ensure infrastructure continues to evolve in line with operational and business requirements.
If you enjoy solving technically challenging problems, influencing technical direction and taking ownership of critical infrastructure, this role offers exactly that.
The Person
We're looking for someone who combines deep Cisco networking expertise with a practical, hands-on approach to enterprise infrastructure.
You'll already have significant experience supporting large-scale Cisco environments and be confident leading the investigation and resolution of complex networking issues.
You'll be comfortable working across routing, switching, firewalls, wireless, WAN, LAN, VPN and cloud connectivity while building strong relationships with colleagues, suppliers and stakeholders.
Experience gained within policing, central government, emergency services, defence or another highly regulated environment would be advantageous, although we're equally interested in candidates from large enterprise organisations supporting mission-critical infrastructure.
Technical Experience
We're particularly interested in candidates with experience of:
- Cisco CCNP (or equivalent experience)
- Cisco ACI
- Cisco Nexus & Catalyst
- Cisco Firepower & ASA Firewalls
- Check Point Firewalls
- Wireless LAN Controllers & Access Points
- BGP & OSPF Routing
- TCP/IP Networking
- VPN Technologies
- VLANs, STP & Port Channels
- DNS & DHCP
- PKI & Certificates
- Microsoft Azure Connectivity
- Microsoft 365 Connectivity
- Enterprise LAN, WAN & Data Centre Networks
- Infrastructure Upgrades & Technical Refresh Programmes
- Technical Leadership & Mentoring
Experience supporting large, multi-site enterprise environments with thousands of users will be highly regarded.
Security & Vetting
Due to the nature of the organisation and the systems you'll support, candidates must be eligible to obtain the appropriate level of security clearance.
Candidates who already hold NPPV3 or Security Check (SC) clearance will be at a distinct advantage, although applications are welcomed from candidates who are eligible and willing to undergo the required vetting process.
Applicants must have the right to work in the UK and satisfy the residency requirements necessary to support security clearance.
Why Apply?
This is an opportunity to work on technology that genuinely matters.
You'll support enterprise infrastructure that enables essential public services, working with modern Cisco networking technologies, cloud connectivity, enterprise security platforms and large-scale infrastructure programmes.
If you're looking for a contract where you'll combine hands-on engineering with technical leadership—and where your expertise will make a tangible operational impact—we'd love to hear from you.
Job ID:
54720
Published date:
08-07-2026
Summary
ERP Transformation Programme
£700–850 per day | Inside IR35
Remote with 2–3 days per week on site | Midlands
Lead the HR and Payroll workstream of a major Oracle Fusion transformation
This is an opportunity to play a key role in delivering a major Oracle Fusion ERP transformation within a complex, security-conscious public sector organisation.
As the Oracle Fusion HR & Payroll Lead, you'll provide functional leadership across the HR and Payroll workstream, ensuring Oracle Fusion HCM is designed and implemented to support organisational objectives while delivering a modern, efficient and user-focused HR and Payroll service.
Rather than simply implementing technology, you'll help shape future business processes, challenge legacy ways of working and ensure the organisation fully realises the benefits of its Oracle Fusion investment.
The opportunity
Working alongside programme leadership, HR stakeholders and implementation partners, you'll lead the end-to-end design and implementation of Oracle Fusion HCM and Payroll.
You'll facilitate design workshops, guide functional decisions, support configuration, oversee testing and contribute to business readiness, training and successful adoption across the organisation.
Working within a complex and highly regulated environment, you'll ensure the solution balances organisational requirements with Oracle best practice, championing an "adopt before adapt" approach wherever possible.
Success in this role will depend on your ability to translate business needs into practical Oracle solutions while building confidence across both technical and business teams.
The person
We're looking for someone with deep Oracle Fusion HCM and Payroll expertise who enjoys solving complex business challenges as much as delivering technology.
You'll have successfully led multiple Oracle Fusion HCM implementations and be comfortable engaging with senior HR leaders, implementation partners and programme teams throughout the full project lifecycle.
You'll understand how to improve HR and Payroll processes through technology while ensuring users are supported through organisational change.
Experience gained within the public sector or another highly regulated environment would be advantageous.
Experience
We're particularly interested in hearing from candidates who can demonstrate experience of:
- Leading multiple Oracle Fusion HCM and Payroll implementations.
- Oracle Fusion HCM and Payroll functional design.
- Business process mapping and HR transformation.
- Working with implementation partners and system integrators.
- Leading design workshops, testing and business readiness.
- Supporting organisational change and user adoption.
- Public sector or other highly regulated environments.
Given the nature of the organisation and the work involved, you'll either hold, or be willing and able to obtain, the appropriate security vetting required for the assignment.
Why apply?
This is an opportunity to shape one of the most visible workstreams within a major Oracle Fusion transformation programme, helping deliver a modern HR and Payroll platform that will support the organisation for years to come.
If you're looking for a role where you can combine Oracle expertise with business transformation, stakeholder engagement and strategic influence, we'd love to hear from you.
Job ID:
54687
Published date:
08-07-2026
Summary
ERP Transformation Programme
£700–850 per day | Inside IR35
Remote with 2–3 days per week on site | Midlands
Lead the finance and procurement workstream of a major Oracle Fusion transformation
This is an opportunity to play a pivotal role in a large-scale Oracle Fusion ERP transformation programme within a complex, security-conscious public sector organisation.
As the Oracle Fusion Finance & Procurement Lead, you'll provide functional leadership across the Finance and Procurement workstream, ensuring Oracle Fusion Cloud is designed and implemented to support both organisational objectives and statutory requirements.
This is much more than a systems implementation role. You'll shape future business processes, influence solution design and act as the critical link between business stakeholders and the implementation partner, ensuring the solution delivers meaningful operational improvements rather than simply replicating legacy ways of working.
The opportunity
Working alongside senior finance leaders, programme leadership and implementation partners, you'll lead the end-to-end design and implementation of Oracle Fusion Finance and Procurement.
You'll help define future operating models, guide functional design, support solution configuration and ensure successful testing, business readiness and adoption. Throughout the programme you'll champion an "adopt before adapt" approach, helping the organisation maximise the value of Oracle Fusion while balancing operational, financial and regulatory requirements.
You'll also play a key role in ensuring finance, purchasing and procurement processes are integrated, well governed and capable of supporting the organisation long after go-live.
The person
We're looking for someone who combines deep Oracle Fusion Finance expertise with the confidence to influence senior stakeholders and challenge implementation partners where appropriate.
You'll have successfully delivered multiple Oracle Fusion Finance implementations and understand how to redesign finance and procurement processes to take advantage of modern ERP capabilities.
You'll be equally comfortable leading design workshops, supporting configuration, overseeing testing and helping business users prepare for change.
Experience within the public sector or another highly regulated environment would be particularly valuable.
Experience
We're particularly interested in hearing from candidates who can demonstrate experience of:
- Leading multiple Oracle Fusion Finance implementations from design through to go-live.
- Oracle Fusion Finance, Purchasing and Procurement modules.
- Chart of Accounts design, financial controls and reporting.
- Business process redesign and operating model transformation.
- Working closely with implementation partners and system integrators.
- Leading workshops, testing, business readiness and user adoption.
- Public sector or other highly regulated environments.
- A recognised professional accountancy qualification (CCAB, ACCA, CIMA or equivalent).
Given the nature of the organisation and the work involved, you'll either hold, or be willing and able to obtain, the appropriate security vetting required for the assignment.
Why apply?
This is an opportunity to lead one of the most significant workstreams within a major Oracle Fusion transformation programme, shaping how finance and procurement services operate for years to come.
If you're looking for an assignment where you'll influence strategic design decisions, work alongside senior stakeholders and leave a lasting legacy, we'd love to hear from you.
Job ID:
54654
Published date:
08-07-2026
Summary
Client Account Executive
9 Months Fixed Term contract
Location: Newport Pagnell (2-3 days working in Office)
Salary: £25000-£27000 plus Excellent Benefits
My client are looking for someone passionate about delivering top notch customer service, wanting to work within a busy and growing business.
This business is at the top of their game when it comes to providing excellent customer experiences, whether it be through their Events or Reward Programmes or Channel Incentives and boast a huge and very impressive client list.
This role requires you to play a key support role in the delivery of client projects, including client liaison, contact with internal resource departments and external suppliers.
Key Purpose & Responsibilities:
- Manage Client inboxes.
- To support and deliver communication plans either by developing the plan, copy writing the communications, proofreading, editing and sending the communication via email and text.
- To surpass both internal and external customer expectations.
- To take overall responsibility for the management of programme data.
- Responsible for maintenance of the database(s).
- Assist in the creation of design briefs.
- Responsible for the management of website content for the programme through a CMS.
Key Skills:
- Excellent attention to detail.
- Strong sense of urgency.
- Driven to exceed expectations.
- Excellent relationship builder.
- Good experience with MS 0ffice (Excel and Outlook)
- Good organisational skills.
This role would suit someone coming from either an agency or client-side background from a similar role having has experience interacting and managing client expectations.
This role is commutable from Milton Keynes, Bedford, Northampton, Newport Pagnell and Buckingham.
Job ID:
54621
Published date:
07-07-2026
Summary
People Services
Job Description Questionnaire
All parts must be completed before a role can be evaluated. The completed JDQ must be attached to the submission sheet.
Surrey Police and Sussex Police work closely together however they remain two separate legal entities with different terms and conditions of employment for police staff. Please refer to your contract of employment which identifies which employer you work for and the relevant terms and conditions that apply to you.
Part 1: Job Description:
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JOB TITLE
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Head of Governance, Risk and Assurance
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LOCATION
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Surrey Police HQ
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DEPARTMENT
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Strategy, Governance and Performance Directorate
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GRADE
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VETTING LEVEL
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WORKING HOURS
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36 hours per week |
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REPORTS TO
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Director of Strategy, Governance and Performance
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JOB PURPOSE (Why does the job exist?) |
The Head of Governance, Risk and Assurance is responsible for providing independent, robust and credible oversight of the force’s governance, risk management and assurance arrangements.
The role ensures that the organisation: • Clearly understands its strategic and operational risks • Has effective governance and control frameworks in place • Can demonstrate compliance, legitimacy and accountability • Learns systematically from inspections, audits and incidents
The postholder acts as the lead professional authority for Governance, Risk and Assurance, enabling senior leaders to take informed decisions and supporting the organisation in maintaining public trust, confidence and inspection readiness. |
Key Accountabilities:
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Risk Management
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Governance and Assurance
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Inspection, Audit and Compliance
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Organisational Learning
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Advisory and Professional Leadership
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Undertake other duties appropriate to the grade and character of work as may be reasonably required, including specific duties of a similar or lesser graded post.
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Key Results Areas
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Budgetary Accountabilities: (if applicable)
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Organisational Structure Chart:
(Chart should include the structure that this role sits within. If the role manages staff, please specify on the chart who and how many people they manage)
Part 2: Person Specification:
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Essential Criteria are those that are critical for the satisfactory performance of the role. It is expected that all applicants meet the essential criteria to be eligible for appointment |
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QUALIFICATIONS: (A minimum qualification must be included in the essential section-this must not be left blank) |
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KNOWLEDGE, SKILLS & EXPERIENCE: |
Experience
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Skills
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Knowledge
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Competencies – CVF Mapping 1. We Are Emotionally Aware
2. We Take Ownership
3. We Collaborate
4. We Support and Inspire
5. We Analyse Critically
6. We are innovative and open minded
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ADDITIONAL REQUIREMENTS:
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Part 3: Additional Information
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1. Who is the job holder likely to communicate with on a regular basis and to what extent are they expected to influence, persuade and motivate others? |
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The role holder communicates regularly with senior leaders across Operational Commands, enabling services and the Strategy, Governance and Performance Directorate. They engage directly with the Director and Chief Officer Group, influencing understanding of risk exposure, governance maturity and assurance confidence. The role also involves frequent engagement with external stakeholders, including HMICFRS and audit partners. Influence is exercised without command authority, relying on professional credibility, evidence and judgement to persuade and challenge senior leaders and drive improvements in governance and risk management practice.
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2. Please give examples of the main problems and challenges the job holder will typically come across in their day-to-day role and describe how they would be expected to resolve them. |
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The role routinely deals with ill‑defined, cross‑cutting and sensitive issues, such as:
These challenges are resolved through structured analysis, professional challenge, clear escalation and facilitation of proportionate, sustainable responses that balance operational realities with governance expectations. |
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3. To what extent does the job holder have discretion to take action/make decisions? Please give examples. Do they have to refer decisions to others for ratification or are they required to take the lead? |
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The role holder has significant discretion to:
Formal ratification is required for:
However, the role holder is expected to lead definition, analysis and recommendation, not seek permission for routine assurance actions. |
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4. Please explain the different parts of the organisation this role impacts upon and why. Please also highlight if it involves any partnership working with external stakeholders. |
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The role impacts all parts of the force, influencing how risks are identified, managed and assured across Operational Commands and enabling services. Its impact is organisation‑wide, shaping leadership confidence, inspection outcomes and public accountability. Externally, the role has sustained engagement with:
The role is critical in maintaining legitimacy, transparency and trust across organisational and partnership boundaries. |
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5. If the role requires Designated powers, the relevant information will need to be inserted below to highlight that the Postholder has additional responsibilities. The specified wording can be found on SharePoint: Designated Powers - Home (shdc.police.uk) under “Job Profiles and Designated Powers’’. |
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No designated powers
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The post holder should note that some or all of the duties and responsibilities detailed in this Job Profile require compliance with nationally agreed operating rules for accessing PNC and other information systems.
- PNC Code of Connections Volume 1 (Version 2.1)
- GDPR 2016 (General Data Protection Regulation)
- Computer Misuse Act 1990
- Official Secrets Act 1989
Everyone working in a police environment will be vetted to the requisite level in keeping with the National Vetting Codes of Practice. The level of vetting required for a person, for both force vetting and national security vetting (NSV) will be proportionate to the role the individual carries out. Changes in an individual’s circumstances must be reported to the appropriate vetting authority as soon as possible.
This role may involve travel to meetings and locations within and beyond the counties of Surrey and/or Sussex for which public transport may not be suitable. Therefore, the post-holder must have access to transport and be insured for business use. Where the transport involves the driving of police vehicles, you must have a full driving licence and the ability to attain a Force Police Driving Permit.
I HAVE READ THE ABOVE JOB DESCRIPTION AND ACCEPT THE DUTIES OF THE POST AS SET OUT THEREIN:
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Signed: |
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Print Name: |
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Date: |
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1
May 2025
Job ID:
54390
Published date:
07-07-2026
Summary
“It’s a senior delivery leadership role with Civica, sitting across a large public sector/secure customer base. The main focus is to bring together two delivery groups that currently cover project and service delivery across overlapping customers, improve governance and delivery standards, and give more structure and consistency to how delivery is managed.”
“The practice is around 20 delivery professionals in total, with probably 2–5 direct reports into this role. It sounds like there are currently two separate groups — one more project delivery focused and one more service delivery focused — covering some overlapping customers. Part of the remit is to bring those together into a more joined-up delivery management practice.”
Don't recruit very often -
Delivery Managers, Project Managers, Service Delivery Managers and possibly Programme/Portfolio delivery leads.
Job ID:
54588
Published date:
07-07-2026
Summary
Fixed Term Contract - 9-12 months
Hybrid- 3 days a week in the office
Locations: Either Birmingham, Manchester, Newcastle, Leeds, Sheffield, Blackpool
The successful candidate will support the delivery of the Data Ownership Model (DOM) as an enabler of our Data Strategy 2030 ambitions. The work spans design through to delivery, embedding Data Ownership enterprise-wide across business areas, policy and digital and transformation programmes. Key activities include:
- Support identification and onboarding of Data ownership roles
- Delivering conceptual data model workshops
- Applying data ownership across the data lifecycle and decision making
- Supporting the Data governance knowledge hub as the central access point for governance guidance.
- Enabling engagement between central data management capabilities (hub) and business areas (spokes)
The role will work as part of a multi-disciplinary team supporting delivery and continuous improvement of Data Ownership.
Experience delivering data governance or data ownership/stewardship models.
- Strong understanding of data lifecycle
- Strategic and operational delivery capability
- Experience translating policy into practical delivery
- Experience working across multiple workstreams in complex environments. - Strong stakeholder engagement and communication skills
- Ability to support delivery of change and adoption.
Essential: Working extensively within Data Governance in a Central Government Department
Job ID:
54555
Published date:
07-07-2026
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