Customer Service Advisor

Full Time

Location: Newport Pagnall

Salary: £24-25k

I am looking for someone passionate about delivering top notch customer service, wanting to work within a busy and growing business.

This business is at the top of their game when it comes to providing excellent customer experiences, whether it be through their Events or Reward Programmes and boast a huge and very impressive client list.

This role requires a Customer service specialist with excellent attention to detail both verbally and written, as 80% of your contact will be over email and 20% over the phone.

Key Purpose & Responsibilities:

• To engage in customer interaction provding support to client queries via email and over the phone.
• To process weekly, all supplier back-order reports.
• To surpass both internal and external customer expectations.
• To assist with other administrative work when required.
• Proactively respond to any client service team requests.
• Maintain and update databases according to the needs of the campaign.
• Organise and contribute to the preparation of paperwork and correspondence.

Key Skills:

• Excellent attention to detail.
• Excellent Written and verbal communications skills.
• Strong sense of urgency.
• Driven to exceed expectations.
• Excellent relationship builder.
• Good organisational skills.

We are seeking candidates that come from a customer service, contact centre, retail or tech support background.

This role is commutable from Milton Keynes, Bedford, Northampton, Newport Pagnell and Buckingham.

Technical Product Manager
6 Month Contract
Location: UK - Remote
Rate: £550 - £580 per day (Inside IR35)

Skills: Technical Product Management, Agile, User Stories, Backlog Management, Stakeholder Management, SaaS

We are looking to recruit a Technical Product Manager for a leading technology organisation. My client are building and enhancing a suite of digital products as part of a wider transformation programme.

This is an initial 6 month contract, fully remote.

This role will sit at the intersection of product and engineering, taking ownership of translating complex business requirements into clear, actionable user stories and managing product backlogs to support high-quality delivery. You will work closely with engineering teams to ensure solutions are scalable, technically sound and aligned to product roadmaps.

This is a hands-on role, requiring someone comfortable working closely with developers, participating in technical discussions and driving delivery through Agile practices.

Key responsibilities:
• Translate business requirements into detailed user stories with clear acceptance criteria
• Own and manage product backlogs, ensuring alignment to product roadmaps
• Work closely with engineering teams to ensure technical feasibility and quality of solutions
• Participate in Agile ceremonies including sprint planning, stand-ups and retrospectives
• Triage and resolve product issues, working closely with engineering teams
• Identify risks and proactively implement mitigation strategies
• Collaborate with cross-functional teams including engineering, design and commercial teams
• Use data and metrics to inform product decisions and drive continuous improvement

Key experience:
• Proven experience as a Technical Product Manager within a software or product-led environment
• Strong experience managing backlogs and writing high-quality user stories
• Technical background with the ability to engage in engineering and architectural discussions
• Experience working within Agile environments (Scrum or Kanban)
• Strong stakeholder management and communication skills
• Experience working with cloud-based technologies and SaaS products
• Hands-on approach with a focus on delivery and outcomes

This is a high-impact role requiring someone who can bridge the gap between business and engineering, driving product delivery in a fast-paced environment.

R2R

👉 Most “accountant-heavy”

• Likely qualified
• Strong technical accounting
• Group reporting / consolidation

• Global process ownership (R2R): End-to-end responsibility for record-to-report across multiple regions (UK, Oz, Singapore) — including close, consolidation, and financial reporting.
• Process design & standardisation: Define and implement a global R2R framework (not just system delivery) — driving consistency, controls, and reduced “days to close.”
• Technical accounting focus: Strong background in group reporting, consolidation, and IFRS/multi-GAAP environments, with regular interaction with auditors.
• Transformation + delivery: Senior stakeholder engagement to drive change across finance and business teams — hands-on “doer” who designs and implements improved processes within NetSuite.

• P2P: “Supplier spend & payments”

P2P

👉 More operational

• Procurement + AP background
• Less need for qualification
• Strong controls + process mindset

P2P – What to look for

• End-to-end Procure-to-Pay ownership: Experience across requisitioning, purchasing, invoice processing (AP), supplier management and payments — ideally in global, multi-entity environments.
• Process & controls focus: Strong understanding of internal controls (approval workflows, segregation of duties, payment controls) and audit/compliance requirements.
• Operational efficiency & KPIs: Track record improving invoice cycle times, first-time match rates, on-time payments and reducing aged payables / manual processing.
• Transformation & standardisation: Experience standardising P2P processes globally and driving automation (NetSuite / procurement systems / workflow tools).

P2P – What NOT to look for

• Pure accounting profiles (R2R): Statutory reporting / consolidation backgrounds with little exposure to AP or procurement processes.
• Revenue / billing profiles (OTC): Candidates focused on invoicing, collections or revenue operations rather than supplier spend.
• ERP-only consultants: People who implement systems but haven’t owned or redesigned P2P processes end-to-end.
• Procurement-only (no finance): Pure sourcing/procurement roles without understanding of AP, controls, and financial governance.

• OTC: “Revenue in, billing & collections”

OTC

👉 More commercial / hybrid

• Could be ex-finance or revenue ops
• Billing / SaaS experience useful
• Doesn’t HAVE to be qualified

OTC – What to look for

• End-to-end Order-to-Cash ownership: Experience across billing, collections, cash application, revenue recognition and dispute management — ideally in SaaS / subscription / services environments.
• Revenue & cash focus: Strong understanding of billing accuracy, DSO, working capital and credit risk — someone who improves cash collection and revenue integrity.
• Process design & stakeholder influence: Proven ability to standardise and improve global OtC processes, working closely with Finance, Sales and Commercial teams.
• Transformation mindset: Experience driving automation, system improvements (NetSuite/CRM), and reducing manual processes across billing and collections.

OTC – What NOT to look for

• Pure accounting profiles (R2R): Heavy statutory reporting / consolidation backgrounds with no billing or revenue exposure.
• Procurement / AP profiles (P2P): Supplier-focused roles — wrong process entirely.
• ERP-only consultants: People who implement systems but haven’t owned or redesigned the OtC process.
• Back-office only finance: Candidates without commercial exposure or experience working with sales / revenue teams.

OTC is the least mature. They see this role as coming in to complete phase 1 and how to change OTC - ultimatley what they want to get to. Money comes in, but it's not very efficient.