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Client Services Manager
Permanent
Location: Hybrid – 2 days in the office 3 days remotely Newport Pagnell
Salary: £27,000 - £34,000
Role Purpose
Working within the Employee Programmes team, the Client Services Manager is responsible for the successful delivery of client programmes to a high standard, while maximising revenue and profitability. The role focuses on client satisfaction and retention, as well as identifying opportunities to grow existing accounts.
Key Objectives
- Deliver high-quality client programmes that meet agreed objectives, timelines, and budgets
- Ensure strong client relationships, satisfaction, and long-term retention
- Identify and develop new revenue opportunities within existing client accounts
- Maximise programme profitability through effective project and financial management
Key Responsibilities
- Act as the lead contact for assigned client programmes
- Oversee end-to-end programme delivery, coordinating internal teams and suppliers
- Act as an escalation point for participant and client queries
- Own and deliver programme communication plans
- Manage platform configuration, reporting, and website content
- Ensure accuracy and security of programme and client data
- Produce programme analytics and reports
- Create design briefs and manage creative delivery
- Work with technical teams to manage development requirements
- Lead client meetings and follow-up actions
- Project manage timelines, records, and communications
- Coordinate global resources supporting programmes
- Support financial management including invoicing
- Identify and support account growth opportunities
- Ensure work is scoped, approved, and accurately time recorded
Essential:
- Significant client services experience
- Strong project management capability
- Budget and cost management experience
- Excellent communication and interpersonal skills
- Commercial awareness
- Strong organisational and time management skills
- Experience working with technology platforms and data
Desirable:
- Experience in employee programmes or performance improvement
- Data-driven or technology-enabled environment experience
Contract Business Analyst – NPPV3 Cleared
UK Policing | Home-based with occasional travel to the South West
£400 per day | Inside IR35 | Initial 6 months
Data Careers are supporting a UK Police Force in the appointment of an experienced Business Analyst to support a programme of operational and organisational change. The role will focus on up-front analysis and discovery, helping teams understand current processes, assess potential improvements and define requirements for change initiatives.
Working closely with programme leads and operational stakeholders, the Business Analyst will support the early stages of projects through situation analysis, process mapping, change impact assessment and requirements gathering, enabling informed decision-making and effective delivery.
The Role
You will work with stakeholders across operational and corporate functions to understand challenges, define requirements and support the development of viable change initiatives.
Responsibilities will include:
- Conducting situation analysis and discovery work to understand current business processes and operational challenges.
- Leading requirements gathering activities, including workshops and stakeholder interviews.
- Producing clear and structured business analysis artefacts, including process maps, use cases and functional / non-functional requirements.
- Supporting change impact assessments and identifying potential risks or dependencies associated with proposed changes.
- Helping define and articulate solution options aligned to business needs and operational priorities.
- Contributing to business case development, including early identification of benefits and value realisation.
- Acting as the link between programme teams and operational stakeholders to ensure solutions meet agreed requirements.
- Undertaking process analysis and process improvement activity to support efficiency and service performance.
- Supporting user acceptance testing and validation activities where required.
Experience Required
We are looking for an experienced Business Analyst with a strong background in business change, operational analysis and stakeholder engagement, ideally within policing, public safety or other regulated public sector environments.
You should demonstrate experience in:
- Process mapping and process improvement
- Requirements elicitation and documentation across business and technical stakeholders
- Workshop facilitation and stakeholder engagement
- Change impact assessment and analysis
- Translating business needs into structured requirements and solution options
- Working within project or programme delivery environments
Experience supporting policing, criminal justice, government or other public sector organisations would be beneficial.
Knowledge & Qualifications
- Recognised Business Analysis qualification such as BCS / ISEB (or equivalent)
- Understanding of change management within transformation programmes
- Awareness of lean methodologies or service improvement approaches
- Knowledge of data governance or information management practices would be advantageous
Security Requirements
Candidates must hold current NPPV3 clearance to be considered for this role.
Contract Details
- Contract: Initial 6 months
- Rate: £400 per day
- IR35 Status: Inside IR35
- Location: Primarily home-based, with occasional travel to the South West as required
If you are an NPPV3 cleared Business Analyst with experience supporting operational change in policing or the wider public sector, we would welcome a conversation.
Locum Police Lawyer
Midlands | 6 Month Contract | Competitive Day Rate
A Midlands based Police Force are seeking experienced Locum Police Lawyers to support the force’s legal services team on a 6 month assignment.
This is an opportunity to work at the heart of operational policing, advising officers and senior leaders on complex legal matters that directly impact public safety.
The role will involve providing operational legal advice and advocacy, particularly in relation to preventative orders and magistrates’ court proceedings.
The Opportunity
Working within the force’s legal services function, you will provide trusted legal advice to operational policing teams and represent the force in court where required. The role offers exposure to a wide range of policing issues and the opportunity to make a meaningful contribution to frontline policing activity.
Key Responsibilities
- Provide operational legal advice to officers and departments across the force
- Conduct advocacy in Magistrates’ Courts and other relevant courts
- Support applications relating to preventative orders
- Advise on legal matters affecting operational policing activity
- Work closely with internal teams to ensure policing decisions are legally robust
- Provide guidance on relevant legislation, policy and procedure
Essential Experience
Applicants should demonstrate experience in the following areas:
- Providing operational legal advice within a policing environment
- Magistrates’ Court advocacy
- Handling matters relating to preventative orders
- Wider police law experience
Desirable Experience
- Experience supporting Professional Standards Departments (PSD)
- Previous in-house Police Lawyer experience within a UK police force
Requirements
- Qualified Solicitor, Barrister or Chartered Legal Executive
- Full UK driving licence
- Unrestricted right to work in the UK
Contract Details
- Duration: 6 months
- Rate: Dependent on post-qualification experience and police law expertise
- Location: Hybrid / West Midlands for court attendance and force presence as required.
Interested?
If you have relevant police law experience and would like to discuss the opportunity, please apply at your earliest convenience.
back fill
last 2 hires not a good culture fit
Customer service - no tech knowledge - just need a good person
Salary max is - 26,250k + Bens + Bonuses (1,400) + on Call (300 a week) - shift patter 7 -3 / 8:30 - 5 / 10:30 - 7 /
beginning full time - can do hybrid - Head office Rochester
phone call first then face
last day 26th march -
Reached out to another agency but they didnt come back so happy to leave it with us
Option 3 – Screening version (very useful)
It’s a senior IAM engineering role focused on design and improvement rather than operations. They’re looking for someone who has implemented IAM solutions, improved identity security and automation, and can define best practices rather than just managing access requests.
70% engineer / 30% architecture
💡 Good screening follow-up question:
“Have you been involved in designing IAM architecture or implementing IAM/IGA/PAM solutions, or has your experience been more operational around access management?”
Swissport overview: "aviation services" - huge company - 57,000 people globally - but different in different regions
going through digital transformaiton programme - 21 different apps in HR being used
someone who enjoys chaos - vague messages from the IT director and happy to chase
Take owenership of IAM - not a manager - but there are 2 more operational IAM people
ideally done this is another large org
Microsoft environment
“This is a senior hands-on IAM role with Swissport where you’ll effectively own identity architecture across a Microsoft-centric environment (Entra ID, AD, Conditional Access, SSO). The focus is on designing and improving IAM, not just running it — automating JML processes, implementing RBAC, strengthening identity security and acting as the technical authority for IAM across a complex hybrid estate.”
IGA - Identity Governance & Administration - “IGA is about governing identity – making sure the right people have the right access and that it’s reviewed and auditable.”
PAM - Prvileged Access Management
RBAC – Role-Based Access Control
JML – Joiner / Mover / Leaver
Microsoft
Entra ID
Conditional Access
SSO integrations
PIM
Hybrid AD / Entra identity
Benefits - 25 days holiday + 5% matched pension + life assurance (3x salary)
Job Description
Job Title Trading Domain Specialist
Hiring Manager
Location Hybrid – Regular travel to Central London
Role Description As the Trading Domain Specialist, your responsibilities will include
supporting implementation of Trinitatum’s Triangle test automation for ION ETRM/CTRM
products. You may be from a Business Analysis or Trading SME background but this
is not strictly a Business Analyst role. You will work with client stakeholders to understand
and clarify requirements. You will support teams during strategy, scoping, planning and
implementation of Triangle with your knowledge of Trading Risk Management and
ION products. You will identify opportunities for use of Triangle at clients.
Reporting responsibilities Reporting to Senior Test Manager
Requirements Proven experience with Trading Risk Management products from ION: Endur,
Findur and/or Allegro Strong understanding of ETRM/CTRM
business processes and ecosystems Experience as a Business Analyst or Product
Owner with ION products Excellent communication and collaboration
skills Stakeholder management Scoping and planning Able to operate as an SME across multiple
programmes Mentorship of colleagues Documentation of knowledge
Additional skills & experience BSc in Computer Science or an industry
related field.
There’s really no such thing as a “perfect” candidate. If you feel you’ve got the
skills and potential for the role but don’t tick every single box on the list, we’d
still love to hear from you.
Job Description
We’re committed to creating a workplace where everyone
feels included, respected, and supported. Different
perspectives help us grow, innovate, and do our best work,
so we truly welcome applicants from all backgrounds, cultures, and experiences.
We’re proud to be an equal opportunity employer. That means we do not
discriminate based on race, ethnicity, religion, gender, sexual orientation,
disability, age, or any other protected characteristic. Our recruitment process is
built to be fair and transparent, giving every candidate an equal chance to be
part of what we’re building.
If you need any adjustments or accommodations during the recruitment process,
just let us know, we’re here to help.
JOB DESCRIPTION
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Department: |
Infrastructure |
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Job Title: |
DevOps Technical Lead |
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Location: |
UK / Portugal |
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Core Responsibilities |
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Platform Architecture & Cloud Engineering
CI/CD & Release Automation
Reliability & Observability
Security & Compliance Integration
FinOps & Cost Optimization
Technical Leadership
Required Experience
Strongly Preferred
Nice to Have
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Blue Prism Developer – Government (RPA)
6 Month Contract
Location: Hybrid – Near Oxford / Home working
Salary: £300 per day – Inside IR35
We’re working with a large Central Government organisation that is expanding its RPA capability. This role sits within an established automation team, delivering Blue Prism solutions that improve the efficiency and quality of services provided to the general population.
You’ll work closely with business stakeholders to design, build and deploy robust automations in a governed, enterprise environment.
Key responsibilities
- Develop and deploy end-to-end RPA solutions using Blue Prism
- Engage with stakeholders to understand and automate business processes
- Support testing, release and early-life support of automations
- Contribute to standards, documentation and continuous improvement
Essential experience
- 1+ years’ hands-on Blue Prism development experience
- Delivery of 3+ production automations
- Strong stakeholder engagement and communication skills
Desirable:
- Experience of digital or service transformation within government or the public sector
Security requirements
Applicants must be eligible for security clearance. You must:
- Have the right to work in the UK (no visa sponsorship)
- Have lived and worked in the UK for the last 5 years
This is a great opportunity to work on meaningful automation in a stable, well-supported public sector environment.
Apply now for a confidential discussion.
EUD Field Engineer (End User Devices)
Location: Field based to sites across Hampshire or Oxfordshire
Rate: £250 per day (Inside IR35)
Contract: 6 months initially, likely extension
Additional: Vehicle and fuel card provided for site visits
The Organisation
Our client is a UK policing organisation, delivering critical ICT services that directly support frontline and operational policing. Reliability, professionalism and security are essential in everything they do.
The Role
This is a field-based End User Devices (EUD) role providing hands-on installation, maintenance and support of ICT and voice devices across a wide geographic area. You will be a visible, customer-facing presence, ensuring officers and staff have the equipment they need to work effectively.
The role requires regular travel to Hampshire or Oxfordshire-based sites, Monday to Friday, and would suit an engineer who is comfortable working independently in live operational environments.
Key Responsibilities
- Install, configure and support end user devices including laptops, mobiles and hardware peripherals
- Diagnose and repair hardware and connectivity issues on site
- Set up and support Windows 10 devices, including user connectivity and authentication
- Work with Azure AD, SCCM and voice communications platforms
- Respond to service tickets and incidents, meeting agreed SLAs
- Liaise confidently with end users and third-party suppliers
- Maintain accurate records of work undertaken
Skills and Experience
- At least 2 years’ experience in a field-based IT support or engineering role
- 4+ years’ experience installing, repairing and supporting IT equipment and network connectivity
- Strong hands-on knowledge of end user device hardware and peripherals
- Practical experience with Windows 10, Azure AD, SCCM and voice comms
- Experience working to SLAs in a service-led environment
- Clear, professional communication skills
Location & Travel
- You must be based in or near Hampshire or Oxfordshire
- Willingness to undertake frequent travel to local sites is essential
- Full, clean UK driving licence required
- Vehicle provided for site visits (hire vehicle available for non-commutable journeys)
Security & Eligibility
- Current NPPV3, SC or DV clearance is highly desirable
- Eligibility for NPPV3 is essential
To be eligible, you must:
- Be a full-time UK resident with the right to work in the UK (no visa sponsorship)
- Have lived and worked in the UK continuously for the past 5 years, without extended periods overseas