Role

Junior Product Solutions Analyst - Growth role

Client

Inspera

Target start?

ASAP

Salary or rate?

£40k

Describe the role and what they’ll be doing?

Report to Vidar - Head of Solutions Architecture. Not as technical as it sounds - Not heavily technical architecture team. Worki with large clients such as Cambridge assessments Understand problem, be analytical - find the underlying problem that clients are looking to solve then formulate solutions. Work with existing clients on new projects Product makes a difference.

Onsite requirements?

Mostly remote - rarely travel - occasional visit to big client in Cambridge

Essential skills / experience?

Must be analytical detail oriented Enjoy solving problems. Not looking for a product manager - engineering background - must prove they have problem solving skills. Education - Analytical Interest in edtech but some people there have medicine background. Functional analyst Tough and confident enough to challenge clients. Experienced working from home.

Any nice to haves? – Technical experience or certifications?

Any clearance requirement? Nationality or other vetting needs?

None

Level in career? How much experience?

Couple of years experience.

Team? Client / size / reporting structure?

5 in total inc Vidar - 1 in edinburgh, 1 in Cambridge, 1 in Portugal - more senior

Interview process? Who is involved? Who do we send CVs to initially?

Might add a case study - have done in past. 1 interview with Vidar then second with some other SAs.

How long recruiting? Challenges so far?

Customer Service Agent - German Speaking

Permanent/Full time

Location: Milton Keynes Area

Salary: Up to £25,000 DOE

I am looking for someone passionate about delivering top notch customer service, wanting to work within a busy and growing business.

This business is at the top of their game when it comes to providing excellent customer experiences, whether it be through their Events or Reward Programmes and boast a huge and very impressive client list.

This role requires a German Speaking professional, with excellent attention to detail both verbally and written, as 80% of your contact will be over email and 20% over the phone.

Key Purpose & Responsibilities:

• To engage in customer interaction.
• To process weekly, all supplier back-order reports.
• To surpass both internal and external customer expectations.
• To assist with other administrative work when required.
• Proactively respond to any client service team requests.
• Maintain and update databases according to the needs of the campaign.
• Organise and contribute to the preparation of paperwork and correspondence.

Key Skills:

• Excellent attention to detail.
• Strong sense of urgency.
• Driven to exceed expectations.
• Excellent relationship builder.
• Good organisational skills.

I am wanting to speak to candidates that come from a customer service, contact centre, retail or tech support background.

This role is commutable from Milton Keynes, Bedford, Northampton, Newport Pagnell and Buckingham.

ICT Operations Analyst - 6 month contract

£250 per day (Inside IR35)

Oxford (4 days) + Home Address (1 day)

Key skills: Azure, ServiceNow, SolarWinds, SCCM and SCOM.  This role is shift based.

The overall purpose of the role is to monitor and manage the ICT infrastructure & networks environment, both proactively and reactively ensuring service availability is maintained at a high level with limited outages.

Key result areas in the role are as follows:

• Maintain a high level of availability of services provided to users by responding to alerts and events on a 24/7 basis. Utilising the specialist tools in place and automation where possible.
• Ensure a timely response to referred incidents and requests for the support, resolution and

management of systems according to agreed procedures to meet business need. Act as a point of escalation from the Service Desk ensuring resolution is within the defined service level agreement.

• Identify problems or trends within the ICT estate and work with the problem manager to ensure root cause and technical resolution is identified.
• Carry out regular operational maintenance and procedures including tape runs, file storage, etc to ensure all documentation is kept up to date.
• Support 3rd party suppliers when environment access controls need to be provided and access approved.
• Act as advisor & contributor on capacity requirements across the estate ensuring file storage is always available.
• Identify any configuration item alerts that can be automated within the estate and apply via the tools roadmap within the estate to report against defined, acceptable performance parameters.
• To adhere to the JICT ITIL request for change process ensuring assessments and RFC’s are presented at CAB.
• Provide guidance and mentoring to increase skills of the Service Desk Analysts working with

them to ensure all knowledge base articles are up to date.

The knowledge or skills required in the role are as follows:

• Knowledge of monitoring tools including ServiceNow, Solarwinds, SCOM & SCCM.
• A proactive and analytical approach with a technical background of supporting both on Premises & cloud services.
• Knowledge of ITIL event & access management processes and best practice.
• Proven ability to work in teams with little or no direct supervision. Ability to understand how the application of ICT technology impacts the organisation, business objectives and processes. Able to articulate technical designs and principles to a non-technical audience.
• Possesses an understanding of Microsoft Server technologies as well as knowledge of enterprise backup solutions and virtualisation.
•  

Canddiates must have lived and worked in the UK for the last 5 years to meet the security requirement for this role.  VISA Sponsorship is NOT available. 

Business Development Manager
Permanent
Location: London (1 day a week from home)
Salary: £45,000 - £55,000 (+ commission – OTE £80k - £100k)

We are looking to recruit a Business Development Manager for a leading online retailer. This is an excellent opportunity for a Sales professional with a track record in Ecommerce product sales.

This is primarily an office-based role in modern offices in central London with 1 day a week working from home.

This is your chance to play a key role in a successful and ever-growing business, where you’ll not only drive sales growth but also inspire a team to deliver exceptional results. And the best part? You'll benefit from a fantastic commission structure that rewards your success.

Key Responsibilities:

• Drive sales growth and achieve revenue targets.
• Lead by example, maintaining a hands-on approach to sales activity.
• Develop and implement effective sales strategies.
• Set and monitor monthly KPIs for team members.
• Lead, manage, and inspire a medium-sized sales team.
• Run local initiatives to boost sales activity and performance.
• Report on team performance to senior leadership.
• Oversee hiring, training, and career progression within your team.
• Ensure revenue targets align with business objectives and budgets.

Who You Are:

• Experienced in senior management roles, with a track record of driving team success.
• Skilled in e-commerce and knowledgeable about product-focused environments.
• A hands-on leader who motivates and inspires by example.
• Analytical and commercially savvy, with strong judgment and decision-making skills.
• A natural coach with a passion for team development and individual growth.
• Energetic and adaptable, thriving in a fast-paced and evolving setting.
• Outstanding in presentation, communication, and relationship-building.
• Exceptionally organized, with the ability to prioritize and multitask effectively.

What’s in It for You?

• A fantastic commission structure that rewards your achievements.
• The opportunity to shape and lead a high-performing sales team.
• A vibrant, fast-paced environment where your impact will be noticed from day one.

Registered Manager (Ofsted) - Childrens Home

Birmingham

Up to £55,000 basic, Ofsted bonus, Car Allowance Scheme, Health related Benefits

My client are recruitinmg for a Registered Manager with an OFSTED background to help shape a children’s home from the ground up and create a lasting impact on young lives. The Company are commited to ethical, high-quality care, ensuring every decision is made with integrity and the best interests of the children at heart.

• Leadership and Accountability: Lead our team to achieve great outcomes for our children, using performance data and evidence-based measures to drive continuous improvement.
• Home Management: Oversee all aspects of the home, ensuring innovative, responsive, and high-quality services tailored to each child's needs. Regularly review and assess these services to ensure they are outcome-driven.
• Team Motivation: Inspire, motivate, and manage a team of deputy managers and residential care staff, ensuring regulatory staffing levels and effective coverage at all times
• Professional Development: Provide regular supervision and performance reviews to create a motivated, skilled, and qualified workforce, compliant with all regulatory requirements.
• Safe Environment: Ensure a safe and positive environment by adhering to safeguarding, safer recruitment, and health and safety policies.
• Compliance: Maintain all legal and statutory records in line with regulatory requirements through effective systems and processes.
• Budget Management: Manage a delegated budget, ensuring effective and efficient expenditure in line with regulatory and financial requirements.
• Partnerships: Develop effective relationships and communication channels with colleagues, local authorities, partner agencies, and other external organisations, participating in multi-agency meetings as appropriate.
• Service Review: Work with the Responsible Individual to continuously improve service provision, drive innovation, and support business development.
• Adaptability: Operate effectively within a constantly changing environment, adjusting work priorities and targets as needed.
• Equality and Diversity: Promote the comapnies Equality and Diversity strategy, ensuring best practices and developing appropriate action plans.
• Policy Compliance: Adhere to and promote all Ofsted policies and procedures, aiming for the highest standards of safeguarding through a child-centered approach.

Questions to ask / capture:

• How many builds have you done? Eg Forensics Team needs this information automatically distributing
• Do you know what an API approach is?

About TVP:
17,000 Users
Cover Oxfordshire, Berkshire, Buckinghamshire and Hampshire Constabularys
Technology driven Police Force

TEAM PURPOSE:
Digital Team - lead - develop digital innovation across the Force

TEAM STRUCTURE:
Report into Tom
8 x Devs
2 x BA

ROLE LOCATION:
Hybrid - just once a month to HQ (Kidlington, Oxfordshire).  Must be flexible though to travel to any site in the TVP region if required.

HOURS: 37

TECHNICAL ENVIRONMENT: 
Blue Prism RPA Projects - exposure
Salesforce CRM (ideally "marketing cloud" would be great! Projects - exposure
Visio for flow diagrams or a similar tool

IDEAL CANDIDATE PROFILE: 
Excellent communications, strong stakeholder management skills
Self starter / self managing
Consultative in style
Perhaps ideal is candidate has come from a smaller business and used to wearing many hats, rather than being a BA and a small cog in a bigger wheel and only delivery aspects of the role.

SEARCH STRINGS / BOOLEAN SEARCHES:  
RPA "Robotic Process Automation"
Blue Prism OR UIPath OR Automation Anywhere

Role Briefing with: Andy Dyer
Date: 31.05.2024
Recruiter:  CJ and JC

TEAM PURPOSE: Delivering RPA - process automation to the Force

TEAM STRUCTURE: Reporting into Andy (Automation Manager)
1 xLead Developer (currently fulfilled by ex-IBM contractor till September 2024)
2 x Junior/mid level developers (from within the force)
1 x controller (manages the 24 live processes in hand)
2 x BA's

ROLE LOCATION: Hybrid (though virtually no need to attend sit in Devon so can be delivered from anywhere in the UK
HQ is Middlemoor, Exeter, Devon.

ROLE SALARY: £48K signed off, however with market factor can offer up to £56K (all of which is pensionable)

HOURS: 37 - Flexi working.  Can deliver 8/10 fortnights if necessary, as long as 37 hours' delivered.

ROLE SUMMARY: Lead Developer of 5 person RPA Team, managing work distribution and mentoring / coaching junior RPA Developers.  Preparing BI reporting to deliver to Andy to present to the SLT.

TECHNICAL ENVIRONMENT: Blue Prism (some Power BI, Confluence for documentation et.)

IDEAL CANDIDATE PROFILE: 
2+ years RPA delivery / OR 8 - 10 builds previously
Can lead on the workflow, distributing work to the team accordingly
API first approach (to help standardise the way they use API's)
Power BI Desireable
Confluence Desireable
Able to coach/mentor/ train junior developers
Excellent people / soft skills
Strong communication
Good civic pride / motivations
Able to present info. to help Andy deliver presentations to stakeholders for continued funding in automation / robotics.

WHAT's EXCITING ABOUT THIS ROLE:
Great location (if they visit the site)
Lots of growth plans for RPA

CV SUBMISSION PROCESS:
Interview early July - Andy will come back to me next week once he has the green light to start reviewing CV;s

ANYTHING ELSE THAT WE NEED TO KNOW?:
Would be great to drive diversity in the team and if there are any female candidates they can consider

SEARCH STRINGS / BOOLEAN SEARCHES:  
"blue prism" and "builds" and "developer"

Role:                   IT Security Officer

Location:          Hybrid – mainly home based with very occasional travel to HQ in the South of the UK.

Salary:               £65,000 – 75,000 + a comprehensive range of Employee Benefits.

Key Skills:        ISO 27001, security architecture specialist, cyber security controls, strong infrastructure background (CCNA, MCSE etc.)

Why Apply:   This role will own the IT security function, be responsible for detecting and responding to security incidents and monitoring technical controls in a large UK Police Force.  You will be responsible for providing expert Security Architecture advice to Technical Architects and Project Managers.  You will also be responsible for the supervision, training and development of a small team of IT Security Analysts. 

In addition to joining a great team of people there is great scope for career development in this UK Police Force.  Working in a large UK Police Force is a unique and rewarding career.  This is your chance to take on a fulfilling role that ultimately improves and supports the delivery of critical services to local communities.

The successful candidate will be able to demonstrate:

Essential:

• 5+ years practical experience within information security, (ideally qualified such as MSc Information Security, CISSP, CESG etc.)
• Experience in a role at SME level, advising others on information security best practise and information security architecture.
• Deep technical understanding of IT systems and appropriate technical qualifications such as Security+, CEH, CCNA, MCSE. Must be familiar with Cloud and Mobile technologies
• Full UK driving license

** You will need to be able to demonstrate that you have lived and worked in the UK for the last 5 years in order to meet the security vetting required for this role **

Role:                   DBA – Azure SQL

Location:            Hybrid – mainly home based with very occasional travel to HQ in the South of the UK.

Salary:                 £38,000 + a comprehensive range of Employee Benefits.

Key Skills:           Azure SQL, Azure DevOps, SQL as a Service

Why Apply:   This role joins an existing DBA Team working on the enhancement of a range of Applications and their associated API’s in a large UK Police Force.   The DBA will carry out BAU tasks includes investigating data issues, data manipulation, back-up, availability, capacity, storage etc, as well as project-based tasks around the transition to the new DevOps platform and support the transition away from Oracle to Azure SQL.

In addition to joining a great team of people there is great scope for career development in this UK Police Force.

Our Client:   This is a great time to join our Client, they are a technology driven UK Police Force providing critical services at a local level and they have exciting technology plans in the pipeline providing opportunity for all IT team members to get access to learning.  Working in a large UK Police Force is a unique and rewarding career.  This is your chance to take on a fulfilling role that improves and supports the delivery of critical services to local communities.

The successful candidate will be able to demonstrate:

Essential:

• 2+ years DBA experience surrounding investigating data issues
• Strong verbal and written communication skills to liaise confidently across the team and stakeholders
• Azure SQL experience
• Certified in MS SQL 2016/2019 and experience with SQL as a Service, (subscription based)

Desirable:

• Any Oracle DBMS experience would be highly desirable
• Experience gained in a highly regulated sector such as Emergency Services or Financial Services such as Banking

** You will need to be able to demonstrate that you have lived and worked in the UK for the last 5 years in order to meet the security vetting required for this role **