Commercial in Confidence
Job Description: Project Manager
Reports To: Vice President, Operations
Primary Duties
As Project Manager you will take ownership for end-to-end customer satisfaction while successfully managing external software and/or hardware implementations, professional services engagements and internal development projects. Liaising closely with customers and internal teams, you will ensure that project scope and customer requirements are clearly understood, budgeted, and successfully delivered per contractual obligations and meeting customer expectations.
You will be responsible for managing all phases of the project life cycle. The primary job duties of a Project Manager are as follows:
- Responsible for delivery of a variety of projects including customer implementations, professional services engagements, software and/or hardware product enhancements, custom development, new product development, sales support and internal process improvements
- Manage multiple projects concurrently
- Initiate and take the lead on customer facing engagements
- Responsible for the initiation, planning, execution, monitoring, controlling and closing phases of assigned projects
- Manage project risks, issues, communications, change control, scope, quality, budget, schedule and resources
- Lead and collaborate with the business and product analysts in the elicitation and definition of business requirements and Software and/or hardware deliverables
- Work with assigned project teams to estimate effort and duration to deliver required scope of work within assigned projects
- Determine resource requirements and participate in resource planning/leveling sessions to secure required resources to deliver projects
- Manage and support the day-to-day work of project teams, monitor performance, providing feedback and escalating issues and risks that cannot be resolved by the project team, so that the team members can successfully complete their assignments
- Coordinate, participate and facilitate customer facing meetings as required throughout the project. These may include project status meetings, executive steering committee meetings and team-based planning meetings.
- Deliver punctual management reports, ensuring that all project estimates and progress updates are current and accurate in Civica Canada’s project management systems.
- Identify and quantify potential development or services opportunities that will provide mutual value to both Civica Canada and our customers
- Ensure adherence to Civica Canada’s development quality standards and project management methodologies
- Promote project management best practices and value within the organization
- Ability to lead a multidisciplinary team of BA’s, Developers and QA’s.
- Will build and maintain strong working relationships with colleagues across the business.
- Adhere to a standardized and documented approach to project management.
- Have the ability to function in a landscape where constant change is the norm.
Experience, Skills and Qualifications
The following qualifications, experience, skills and competencies are required for this position:
- A minimum of 5 years’ experience managing and successfully delivering Software and/or hardware implementations and/or software and/or hardware development projects, including experience delivering solutions to external customers
- Relevant post-secondary degree, diploma or certification
- PMP, CSM, and/or PRINCE2 certifications are considered very strong assets
- Entrepreneurial mindset with strong leadership and project management skills
- Extensive experience of managing scope, schedules, risks and resources to achieve objectives
- Experience with Microsoft applications such as MS Project, Excel, PowerPoint etc.
- Excellent communicator with all levels of seniority both internal and external
- Ability to provide innovative ways of solving or pre-empting client requirements
- Desire to work in a dynamic, exciting, challenging, and fast-paced environment
Key Competencies
The following competencies are required by Project Managers when performing duties
- Self-Initiative – requires minimal supervision and uses self-initiative when managing projects, identifying opportunities and escalating issues
- Professionalism – perform all duties in a professional and respectful manner when communicating with customers and internally
- Leadership – deliver exemplary leadership, support and mentorship to help ensure highly motivated and productive project teams
- Communications – utilize clear and concise written and verbal communication skills
- Problem Solving – actively lead and participate in problem solving where appropriate
- Accountability – take accountability for the projects that are assigned within the scope of his/her role, to ensure they are successfully delivered
- Continuous Improvement – identify and recommend improvements to processes and systems and participate or lead initiatives as assigned
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