Job Description

Job Title:  Complaints Handler

Location: Leamington Spa (Monday to Friday on-site)

Salary: £24,225 plus Employee Benefits

Key skills: Excellent written and verbal communication skills, strong customer service skills, great attention to details and ideally, experience working to high standards as governed by a regulatory authority.

My client is a leading law firm with an exceptional work environment and collaborative teams’ culture.  They require an individual to join the team with strong all round communication skills to work in the fast-paced debt recovery team but with specific responsibility for written responses in the following areas:

Complaints handling

Expressions of Dissatisfaction

Data Access requests

This role has great potential to lead into other areas of the business long term, developing your career with an award winning, leading law firm.

Skills Required

• 1 to 2 years’ experience in a fast-paced customer services related role, dealing with written communications to members of the public in a professional setting.
• Experience with a CRM to access customer records and access templates for a range of pre-determined written responses
• A naturally inquisitive approach to resolving customer issues, requests and complaints.
• Ability to work 5 days per week in the Leamington Spa Head Office
• Preferable would-be experience gained working to a process governed by an external regulatory authority.  Any experience specifically in this area working to FCA, (Financial Conduct Authority), guidelines or SRA, (Solicitors Regulatory Authority), guidelines would be hugely beneficial.