Job Description

Customer Service Agent - German Speaking

Permanent/Full time

Location: Milton Keynes Area

Salary: Up to £25,000 DOE

I am looking for someone passionate about delivering top notch customer service, wanting to work within a busy and growing business.

This business is at the top of their game when it comes to providing excellent customer experiences, whether it be through their Events or Reward Programmes and boast a huge and very impressive client list.

This role requires a German Speaking professional, with excellent attention to detail both verbally and written, as 80% of your contact will be over email and 20% over the phone.

Key Purpose & Responsibilities:

• To engage in customer interaction.
• To process weekly, all supplier back-order reports.
• To surpass both internal and external customer expectations.
• To assist with other administrative work when required.
• Proactively respond to any client service team requests.
• Maintain and update databases according to the needs of the campaign.
• Organise and contribute to the preparation of paperwork and correspondence.

Key Skills:

• Excellent attention to detail.
• Strong sense of urgency.
• Driven to exceed expectations.
• Excellent relationship builder.
• Good organisational skills.

I am wanting to speak to candidates that come from a customer service, contact centre, retail or tech support background.

This role is commutable from Milton Keynes, Bedford, Northampton, Newport Pagnell and Buckingham.