Job Description

IT Support Analyst
6 Month Contract
Location: Southampton (Office Based)
Rate: £226.51 per day (Inside IR35)

We are looking to recruit an IT Support Analyst on an initial 6 month contract for a technology driven police force. The IT Support Analyst delivering essential ICT operational services. This is a fantastic opportunity for an individual with a strong customer service ethos and technical expertise to make a significant impact.

This is an office based role in Southampton, however a full driving licence is required as there might be a requirement to delivery equipment to sites throughout the Hampshire region.

Key Responsibilities:

• Manage and maintain accurate asset registers, including stock level updates and equipment handling.
• Resolve IT incidents and fulfil service requests in a timely manner, ensuring smooth operational continuity.
• Place orders with approved suppliers, managing the process through to delivery.
• Develop and maintain procedure and knowledge base documentation for internal use.
• Provide excellent customer service, ensuring a positive experience for all users.

Essential Skills and Experience:

• Proven experience in ICT operational delivery.
• Strong experience managing IT assets and stock levels.
• Experience resolving incidents and fulfilling IT service requests.
• Competent in placing and managing equipment orders.
• Ability to travel to different locations across both Forces, with flexibility for unsocial hours. A full UK driving licence is essential due to the nature of the role.
• Excellent communication skills and a commitment to delivering high-quality customer service.

Desirable:

• ITIL V3 Foundation or ITIL V4 certification.
• Experience using ServiceNow or similar service management platforms.