Job Description

Dynamics 365 Lead Specialist
Permanent
Location: Home / Brighton (Office Based 6 Days A Month)
Salary: £55,000 - £62,000 (+ excellent benefits)

Skills: D365 CE Implementation / Config, Power Platform, Excellent Communication skills

We are looking to recruit a Dynamics 365 Lead Specialist for a technology driven public sector organisation. In this role, you will play a key part in supporting and enhancing business-critical Dynamics 365 systems, ensuring seamless operations across the organisation.

As a Dynamics 365 Lead Specialist, you will collaborate across various teams to design, document, and implement enterprise solutions, fulfilling business requirements while leading the full lifecycle of the MS Dynamics 365 implementation.

Key Responsibilities:

• Ensure solution delivery adheres to the MS Dynamics software development lifecycle, driving fast and secure feature deployment.
• Lead the development of processes and standards for D365 delivery, focusing on DevOps principles and system reliability.
• Oversee the reliability of MS Dynamics services in production environments.
• Liaise with support teams to ensure timely resolution of business issues.
• Implement changes to Dynamics 365 applications (Customer Engagement and Marketing) independently.
• Collaborate with teams to develop system integrations, data migrations, and automated testing strategies.
• Provide technical advice and mentorship to colleagues, leading by example and upholding the organisation’s values.

Key Tasks:

• Lead administrative tasks for the Dynamics 365 application.
• Identify opportunities for platform improvements and development efficiencies.
• Coordinate resource allocation and task estimation to balance project and business-as-usual work.
• Lead the investigation and prioritisation of production system issues to resolve defects.
• Develop and implement the Dynamics 365 technical roadmap, ensuring alignment with business objectives.
• Run deployments of D365 updates and changes, adopting best practices.
• Mentor and coach team members, providing guidance to junior and specialist colleagues.

Key Skills and Experience:

• Proven experience in Dynamics 365 development and architecture.
• Ability to tailor communication for both technical and business audiences.
• Extensive knowledge of the Power Platform (Power Automate, PowerApps, Power BI).
• Experience in resource allocation, team coordination, and delivery of services in large-scale programmes.
• Skilled in developing and maintaining technical and user documentation.