Data Careers Engagement Hub

IT Technician

Newport Pagnell, UK

Contract - Daily rate

Full-time

Job ID:

36027

Published date:

20-11-2024

Desktop Support Analyst

Newport Pagnell, UK

Perm

Full-time

Job ID:

35994

Published date:

20-11-2024

Summary

Desktop Support Specialist

JOB DESCRIPTION & PERSON SPECIFICATION

NAME: Desktop Support Specialist

DEPARTMENT OR TEAM: Network Services

REPORTS TO: EUC Support Manager

The Desktop Support Analyst will work in a small IT team and provide technical support and guidance to end users, troubleshooting and resolving issues related to hardware, software, and network systems.

Responsibilities include installing and configuring computer systems, diagnosing hardware and software faults, and solving technical problems, either in person or remotely. This role involves managing user accounts, setting up new workstations, and maintaining IT documentation.

The Desktop Support Analyst will also assist in software deployment, updates, and ensuring the smooth operation of desktops, laptops, and peripheral devices within the organisation. Effective communication, problem-solving, and technical skills are essential.

Objectives of Role:

1. To deliver timely and efficient first and second line technical support to end users, ensuring minimal disruption and quick resolution of issues.

2. To ensure the proper installation, configuration, and maintenance of all computer systems, servers, and user accounts, maintaining high standards of operational readiness and security.

3. To diagnose and resolve network connectivity issues, collaborate with network teams for escalated problems, and enforce IT security policies to protect organizational data and systems.

4. To maintain detailed documentation of support activities, develop user guides, and provide training to ensure effective use of IT resources and adherence to compliance standards.

Responsibilities:

To include, but not be limited to, the following:

Technical Support & Team Ethic

· Work closely within a small, dedicated IT team, where collaboration, communication, and flexibility are key to resolving issues quickly and ensuring smooth operations across the organisation.

· Provide first and second line technical support to end users in-person, via phone, or remotely via teams.

· Troubleshoot hardware issues including desktops, laptops, printers, and peripheral devices.

· Resolve software-related problems, including operating systems (Windows, macOS, Linux)

Hardware & Software Management

· Install, configure, and maintain computer systems, Servers, Virtual servers

· Assist with the setup, configuration, and maintenance of desktops, laptops, and peripheral devices in Intune

· Perform system upgrades, patches, and software deployment either locally or though Intune.

· Track and maintain hardware inventory, ensuring all devices are accounted for and functioning.

User Account & Access Management

· Manage user accounts and permissions, including password resets and role-based access controls via Active directory and Entra.

· Set up new employee accounts and ensure proper access to necessary systems.

· Ensure compliance with company security policies and procedures. ISO:270001. Meta Compliance training.

Network Troubleshooting

· Diagnose and resolve basic network connectivity issues (Wi-Fi, LAN, VPN).

· Liaise with network teams for escalated network-related problems.

Communication, Documentation & Reporting

· Maintain and update detailed documentation, troubleshooting steps, and resolutions using a ticketing system.

· Maintain documentation for support activities (CX3) and IT assets (Intune and Asset desk)

· Escalate unresolved technical issues to higher-level support teams as necessary.

· Provide technical guidance and training to users on software, hardware, and systems.

· Develop user guides and reference materials for employees.

· Communicate outages on Teams channel

· Collaborate with Systems administrators on infrastructure projects, deployments, and system rollouts.

Compliance & Security

· Ensure systems adhere to security standards and protocols.

· Support the enforcement of IT policies, including data security and device management.

This job description should be regarded as providing guidelines within which an individual works. Other duties within the skills and capabilities of an individual may be assigned from time to time.

Person Specification:

The experience, skills, and personal attributes required of the job holder include, but are not limited to:

· Able to work under tight security restrictions and be able to follow complex technical processes.

· Strong knowledge of Windows, macOS, iOS and Linux operating systems.

· Strong knowledge of, Office 365, enterprise software, and remote desktop tools.

· Good understanding of PowerShell and Bash scripting

· Good understanding of Cloud Hybrid infrastructure

· Working understanding of networking (IP, DHCP, DNS, Wi-Fi).

· Excellent problem-solving and communication skills.

· Experience using IT ticketing systems (Deskpro)

The relative importance of these requirements will vary, particularly in relation to the client, account, programme, or event to which the job holder is assigned.

Last Updated November 2024

Read More Apply Now

RPA Developer - Southampton

Kidlington, UK

Perm

Full-time

Job ID:

35928

Published date:

19-11-2024

RPA Developer - Oxford

Kidlington, UK

Perm

Full-time

Job ID:

35895

Published date:

19-11-2024

Business Analyst - 18 month FTC

FTC (Fixed Term Contract)

Full-time

Job ID:

35664

Published date:

19-11-2024

Summary

Job Advert

Use the relevant role description to ensure the information in the advert is correct
Do not change any of the wording in the ‘About us’, ‘Salary and Benefits’ or ‘How to apply’ sections.

Atlas –Title/Team - Grade	Business Analyst – Specialist – R&O – Grade 8
Role Title	Business Analyst
TPR Grade & Pay Group	R&O 8 – Specialist
Reporting to	Head of Business Analysis & Design
Directorate	COO
Starting Salary	Salary between £41,383 and £47,131 per annum dependent on skills and experience, plus excellent benefits package
Contract	18 month Fixed Term or Internal Secondment
Location	Brighton/hybrid (6 days per month in the office)
Closing date	25 November 2024
About us
More than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you’ll be joining an organisation that will impact on millions of lives for decades to come. Everyone at TPR plays an important role in helping to keep more than £2trn of savings safe. We’re committed to bringing people into TPR who are ready to make a difference and put UK savers at the heart of what we do. It is important to us that TPR remains a great place to work. We do all we can to help our people reach their full potential with learning, secondment, and development opportunities. We put our 900+ employees first, supporting flexible working and offer a diverse, lively, and inclusive environment. This includes our Family Network (Balance), Disability Network, LGBT+ Network (Proud), Minority Ethnic Network, Mental Health Network, and Women’s Network which offer spaces to connect. Our new corporate strategy outlines a bold and challenging vision of how pensions regulation should evolve to keep pace with a change in the scale and nature of the industry. We are at the start of that journey. Join us to find out what part you can play. We operate a hybrid working model, with regular attendance in our Brighton office to connect with colleagues across the business.
Role
We’re on a fast-paced journey, and in recent years TPR has been through significant technological and business change, including having fully migrated to Microsoft Azure. As part of this, new systems, including an enterprise scale Azure data platform and engineering capability, have been stood-up. Our Planning, Partnering, and Corporate Reporting (PPCR) team helps us build a resilient, responsive and 'change ready' TPR that maximises our regulatory impact and operates in a way that constructive challenge, teamwork, inclusivity and continuous improvement are the norm. They work to identify and deliver business change, in support of the Corporate Strategy, that is well designed, scalable and 'sticks'. Importantly, to engender a culture where change is positively embraced and where identified business benefits are realised at the earliest opportunity. We’re looking for a Business Analyst to join our PPCR team to provide high-quality analysis and design products to digital initiatives through the product delivery lifecycle as we build, maintain and transform our services. This is an exciting time to join our growing team and play a key role in our continuing journey of digital transformation, towards making data the key enabler in our mission to put the saver at the heart of everything we do.
Responsibilities
You will: Independent work and collaboration: Work independently with minimal supervision to complete tasks and deliver defined outputs. Collaborate effectively within project teams to achieve project outcomes. Business engagement and stakeholder management: Act as the key point of contact for the business, owning and managing stakeholder relationships. Engage with stakeholders at all levels to understand their needs and ensure alignment with business objectives. Knowledge sharing and mentorship: Develop the business analysis community by sharing best practices and mentoring other team members. Foster a culture of continuous improvement and knowledge sharing. Agile methodologies and process improvement: Apply agile methodologies to identify and compare the best processes or delivery methods. Help teams manage and visualise outcomes, prioritise work, and adhere to agreed minimum viable product (MVP), priorities, and scope. Lead business process improvement initiatives, understanding how changes affect business processes, systems, structures, data, and roles. Business analysis and modelling: Apply structured approaches to identify, investigate, analyse, and communicate complex business problems and opportunities. Conduct options analysis, assess feasibility and operational impact, quantify potential business benefits, and contribute to business case development. Model various elements of the business to understand the effects of potential changes. Requirements definition, management, and testing: Define and manage requirements, ensuring they meet business and user needs. Use analysis-led insights to make decisions related to prioritisation and minimum viable product. Support the design, execution, and assessment of business process tests and usability evaluations. Systems analysis and user experience: Identify and analyse IT system capabilities. Develop models and system requirements for bespoke IT systems and software packages. Apply techniques to analyse, validate, and prioritise user experience needs, presenting findings to support data-informed decision-making.
Essential Criteria
Proven experience in a Business Analyst role, demonstrating expertise in various business analysis methodologies and tools in an Agile environment. Proficiency in using a comprehensive Business Analysis toolkit, including tools such as SWOT analysis, PESTLE analysis, and process mapping to identify improvements and recommend effective solutions. Demonstrated ability to engage with users to thoroughly understand their problems and pain points and translate these insights into actionable requirements. Strong experience in identifying, building, and maintaining relationships with senior stakeholders, ensuring their needs and expectations are met throughout the project lifecycle. Skilled in facilitating workshops, conducting interviews, and using observation techniques to gather requirements, and translating research findings into detailed user stories and acceptance criteria that drive value and positive outcomes. Extensive experience in mapping business processes and data flows, using tools such as BPMN (Business Process Model and Notation) to ensure clarity and efficiency in process design.
Person Specification
Proactive and flexible Can do approach Ability to prioritise and use initiative Problem solving and analytical skills Communication skills at all levels Attention to detail and accuracy
Salary and benefits
As well as a salary between £41,383 and £47,131 we offer: Civil Service Pension arrangements, which are recognised as some of the best in the pensions world discretionary bonus arrangements access to performance related pay progression 25 days annual leave provision flexible working arrangements development opportunities enhanced parental leave arrangements a free employee assistance programme an excellent office location in Brighton.
How to apply
To apply please email recruitmentteam@tpr.gov.uk quoting role reference number 206914 along with: a covering letter with details of how your skills and experience meet the role requirements  a copy of your CV  details of your notice period Current TPR employees in their first 12 months of employment who want to apply for this vacancy should first contact their line manager to discuss their application. We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. As a Disability Confident employer, we’re committed to the recruitment, employment, retention, and development of people with disabilities, and to improving their employment opportunities. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview. Applications will be considered on a part time and job share basis. In accordance with Home Office guidance, the successful candidate will be required to provide their right to work in the UK before they start employment. Unfortunately, TPR is not able to offer sponsorship at the time. TPR is a UK-based organisation with a working location in Brighton, candidates must live in the UK to be employed by us. The Pensions Regulator is an arm’s length government body and part of the public service.  Any offer of employment will be subject to the receipt of satisfactory background screening checks and criminal record checks (BPSS). Whilst it is our aim to respond to all applicants, if you have not heard from us within 21 days of the advert closing, please assume you have been unsuccessful on this occasion. Specific feedback will only be provided if you have attended an interview or assessment. If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email recruitmentteam@tpr.gov.uk

Previous applicants need not apply

Your search query

Data Management Consultant (SC Cleared)

Data Quality Consultant (SC Cleared)

SC Cleared Data Governance Consultant (Inside IR35)

Our use of cookies

Your search query

Data Management Consultant (SC Cleared)

Data Quality Consultant (SC Cleared)

SC Cleared Data Governance Consultant (Inside IR35)

Send me similar jobs

Our use of cookies