Job Evaluation Number C536
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JOB DESCRIPTION
Job Title: Forensic EUD Service Lead
Job Family: ICT Role Profile Title: BB4 Police Staff
Reports To: EUD Tech Lead Band level: 4T
Staff Responsibilities (direct line management of): Nil
a. OVERALL PURPOSE OF THE ROLE: Defines the role, put simply, why it exists.
b. The overall purpose of the role is to: The role of Forensic EUD Service Lead is to ensure the ICT environment remains at the correct level for the accreditation of forensics. Responsible for ensuring the day to day operations for the units remain with the agreed SLA’s and availability levels.
b. KEY ACCOUNTABILITY AREAS: Define the important aspects of the role for which the jobholder is responsible for results or outcomes.
The key result areas in the role are as follows:
1. Have overall responsibility for the service delivery into the Forensic Investigations Unit (FIU), in line with the agreed Key Performance Indicators, User Experience Agreements and Service Level Agreements.
2. Design, create and manage the build specification for forensic devices, along with other maintenance tasks like backup’s, archives, restores and patching.
3. Manage the ongoing health of the service including but not limited to capacity, data ingestion requirements for storage, Nexus Scanning and remediation
4. Troubleshoot and resolve incidents and requests for the FIU ensuring services are delivered in line with the ICT requirements as well as forensic accreditation requirements.
5. Engage with the project managers for any inflight projects to ensure forensic requirements are met. Work with the architect on the implementation and support of technical solutions.
6. Work with stakeholders within forensics and representatives in ICT to develop and deliver a roadmap to ensure the forensic accreditation is supported.
7. Follow the processes and procedures which are put in place with a strong focus on asset management governance.
8. Manage the lifecycle of any forensic ICT services including hardware and software maintaining a robust knowledge base articles and documentation repository providing regular training to other EUD engineers.
c. DIMENSIONS: Include matters such as key result areas that make the greatest demands on the role holder, seasonal pressures, items processed, and the number of customers and/or level of authority to make financial decisions or commit other resources.
Further Comments:
The focus of the role is to support the accreditations for the FIU so ad hoc audits maybe required.
Job Evaluation Number C536
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d. CHARACTERISTICS OF THE ROLE Expertise: Concerned with the level of administrative, professional and/or technical expertise (knowledge and skills) needed to perform the role effectively; may be acquired through experience, specialised training, and/or professional or specialist education and training.
The knowledge or skills required in the role are as follows (essential or desirable): E/D
1. Previous experience working in ICT operational delivery. E
2. Proven experience of supporting solutions like Commvault, Windows Builds, Intune, Azure AD, Azure Firewalls, Azure Storage, Azure Virtual Desktop and storage platforms.
E
3. Previous experience of implementing technical designs. E
4. Proven experience of identifying and delivering service improvements. E
5. Proven experience of supporting an environment that has audit and accreditation requirements.
E
6. Excellent customer experience ethos. E
7. Previous experience working with a forensic unit of equivalent. D
8. ITIL V3 Foundation or ITIL V4 equivalent. D
9. Experience using ServiceNow. D
10. Experience supporting and managing TigerBridge. D