Wright Hassall

Large legal firm, based in Leamington Spa

Olympus Avenue, L/Spa, CV34 6BF

230 staff, established 176 years.  Won many awards.

09.00 – 17.30 (1.15 breaks)

Onsite canteen and pool table and chill out areas.

The Team

Stuart Kell – Risk Team Leader

Stuarts team monitors regulatory compliance concerning complaints from the Debtors.  They are regulated by the FCA and the SRA. (Financial Conduct Authority and Solicitors Regulatory Authority).

2 reports, this role and the Compliance Officer.

Overall Debt Recovery Team is approx. 30, (Client Services Team, Litigation Team, Admin team, Defending team, systems team and pre-litigation team.

They are dealing with over 1m debtors.

Reason for role:  Current Complaints Handler is going back to university and leaves11.09.2025.

The role

£24,225 + Emp. Bens.

5 days per week on site – poss. Will go to one day WFH after the probation period.

• Responsible for Complaint handling (approx. 40 per month) These are the most time consuming.
• EOD’s (Expression of Dissatisfaction) about 180 per month (a lot of these have templated responses). EOD’s have a three-day turnround.
• Data Subject Access Requests (30 per month)

Fast paced role but quite a relaxed environment.

Complaints can be from fuel drive offs, mortgage shortfalls etc.  Sometimes the individual is complaining about the tone of their letter, (but they have t state the process), or that the cashier at the fuel station should have asked them if they had fuel, because they forgot that they had.  Most of these responses have a standard template.

They use inhouse CRM system “Easy Collect”

Why join / what’s exciting:

It’s a broad role – varied – no 2 days the same

Very welcoming company – lots of social events

Very family orientated organisation

Close to a retail park – nice location

Canteen, pool table, darts board all available onsite.

Person Profile:

1 to 2 years’ experience in customer service

String written skills – ideally can evidence this

Ideally previous FCA or SRA experience or experience with any other regulatory body

Ideally immediately available but can wait up to 4 weeks’ notice for the right candidate.

Process

CV’s to Stuart asap.

2 stage interview. 

1^st stage – f2f with Stuart and the Ops Manager

2^nd stage with Stuart and a Senior Manager.

Ints asap but avoid 11^th and 12^th September.

Locum Private Client Solicitor - Wills/LPA's/Probate

3-6 Month Contract - Full or Part time

Hybrid/Leamington Spa

My client. a leading regional Legal practice are looking to recruit a Locum Private Client Solicitor on a 3-6 month contract to join their Private Client Practice.

Job Responsibilities:

• Delivering a mixed case load of advisory work for Private client team - Wills/LPA's/Probate
• Ensure clients receive accurate, up-to-date legal advice that takes account of their circumstances and represents "value for money”.

About you:

• Robust background in Private Client arena - Wills/LPA's/Probate
• Exceptional technical proficiency and drafting skills.
• Strong commercial acumen with a keen eye for detail.
• Able to plan workloads and resources effectively
• Excellent client care and client support skills

Probate Executive

Leamington Spa/Hyrbid working

Excellent Benefits, flexible working & Fantastic culture

My client a leading regional law firm are seeking a Probate Executive to support the senior team with Tax and accounts services for estates and beneficiaries. The role will suit an ambitious professional, eager to develop their skills in the estate and probate sector. You will work on a number of client probate services, including inheritance tax, estate management, accounts and beneficiary statements.

Key Duties:

• Drafting inheritance tax and probate application forms, and preparing inheritance tax calculations for manager and director review
• Drafting covering emails and letters explaining the forms and processes to clients and setting out the inheritance tax payments and arrangements
• Assisting with the estate administration process, including preparing letters and forms to close accounts and sell shares
• Liaising with HMRC, HMCTS and third parties as required
• Assisting with the preparation of trust and estate tax returns and beneficiary statements R185 for the administration period, and 60-day UK property CGT returns
• Liaising with clients and third parties, and identifying and referring queries to partners, directors or managers.

About you:

• Expeirence working as a Probate Executive for a law firm - Ideally 5 years+ experience
• Good understanding of inheritance tax, computations and the probate process, and experience of using MyHMCTS for online probate applications.
• Excellent client care and client support skills
• Excellent communication skills are essential alongside strong negotiation skills
• Ability to work to deadlines, to prioritise and manage a varied caseload
• Ability to work well as part of a team and on your own initiative
• High standard of verbal and numerical reasoning
• Ability to analyse, evaluate and communicate information logically
• Professional and effective communication with team members and contacts

Head of Practice - Private Client/Wills/Probate/Trusts

Hybrid/Warwickshire

Excellent Salary & Benefits

Flexible working and Fantastic culture

My client. a leading regional Legal practice are looking to recruit a Head of Practice for Private Clients (Wills/Probate/Trusts). In this role, you will actively drive growth of the practice , through effective leadership of an established team that energises and motivates individuals to commit to delivering an excellent client service, using efficient regulatory working practices. The role comes with direct career path to Partner level.

Job Responsibilities:

• Lead a Private Client team - Wills/Probate/Trusts.
• Support the development and delivery of a business plan for the team/group by identifying actions to drive profitable growth.
• Secure profitable new clients through networking and cross sell opportunities, whilst simultaneously increasing the Firm’s profile.
• Create and deliver a pipeline to ensure a continual flow of profitable work for team members.
• Drive a culture of cross selling and support business development activities.
• Ensure clients receive accurate, up-to-date legal advice that takes account of their circumstances and represents "value for money”.
• Maintain the integrity of data in key platforms such as Lawsoft, Visualfiles, Worksite and InterAction by ensuring they are updated in a timely manner.
• Actively drive key projects, ensuring that the targeted deliverables and benefits are achieved.
• Provide coaching and training for individuals to maximise talent development.

About you:

• Robust background in Private Client arean - Wills/Probate/Trusts
• Exceptional technical proficiency and drafting skills.
• Strong commercial acumen with a keen eye for detail.
• Experience of leading teams to achieve financial and service delivery targets, with a track record of improving financial performance
• Leadership skills, Coaching & Mentoring
• Able to build and manage client portfolios, generating work for self and team
• Able to plan workloads and resources effectively
• Strategic Thinking
• Excellent client care and client support skills

Benefits: 

Competitive salary and excellent benefits package, including 25 days annual leave (rising to 30 days), pension, private healthcare, training and development, life assurance, healthcare scheme, subsidised gym membership, hybrid working, on-site parking, canteen and an active social committee. 

My client. a leading regional Legal practice are looking to recruit a Paralegal to join a busy, well-respected Family Law team. Ideally you will have have worked as a Family Paralegal previously or have gained some Family law experience.

Our client are looking to recruit a Senior Associate to join our established Private Client practice, who will be dealing with a range of non-contentious matters - Wills/Probate/Trusts/LPA's, with career progression opportunities up to partnership level.

Locum Private Client Solicitor - Wills/LPA's/Probate

3-6 Month Contract 

Hybrid/Leamington Spa

My client. a leading regional Legal practice are looking to recruit a Locum Private Client Solicitor on a 3-6 month contract to join their Private Client Practice.

Job Responsibilities:

• Delivering a mixed case load of advisory work for Private client team - Wills/LPA's/Probate
• Ensure clients receive accurate, up-to-date legal advice that takes account of their circumstances and represents "value for money”.

About you:

• Robust background in Private Client arena - Wills/LPA's/Probate
• Exceptional technical proficiency and drafting skills.
• Strong commercial acumen with a keen eye for detail.
• Able to plan workloads and resources effectively
• Excellent client care and client support skills

Solicitor - Employment Law (1-2 years PQE)

Hybrid/Warwickshire

Excellent Salary & Benefits

Flexible working and Fantastic culture

My client. a leading regional Legal practice are looking to recruit an Employment Law Solictor with 1-2 years PQE to join an established and growing Employment practice. 

You will work on a broad spectrum of Employment Law matters with regional and national clients and represents a great opportunity to join a growing practice.

Job responsibilities: 

• Responsible for running own caseload and ensuring deadlines are met;
• Assisting Partners on complex and high value matters;
• Ensuring the retention of good clients through appropriate client management and service delivery;
• Ensuring all new instructions are appropriately scoped and priced, with good financial management;
• Ensuring clients receive accurate, up-to-date legal advice that takes account of their circumstances and represents "value for money”;
• Contributing to the development of the team business plan and take ownership for the delivery of assigned activities;
• Developing relationship with peer group across the firm;

Person Specification: 

• 1-2 years PQE in Employment Law
• Be adaptable, enthusiastic, have a flexible approach and be able to work under pressure both individually and as part of a team;
• Work with colleagues across the firm;
• Ensure that the client is at the heart of all activities which generates valued service outcome in a timely and cost-effective manner;
• Communicate in a timely and effective manner at all levels; and
• Have strong commercial acumen and aspirations to grow and succeed with the firm.

Benefits: 

Competitive salary and excellent benefits package, including 25 days annual leave (rising to 30 days), pension, private healthcare, training and development, life assurance, healthcare scheme, subsidised gym membership, hybrid working, on-site parking, canteen and an active social committee. 

Associate Solicitor - Family Law

Hybrid working/Warwickshire - 2-3 days office based (Warwickshire)

Excellent Salary & Benefits

Flexible working and Fantastic culture

My client. a leading regional Legal practice are looking to recruit a Solictor/Associate (ideally 4-6 years PQE) to join their growing Family team. The team provides advice to individuals and families based both in Warwickshire and across the UK on children, family and divorce law matters focusing on achieving the best result in the most cost-effective and straightforward manner.

This represents an great opportunity to grow a practice/business in Family Law.

Job responsibilities: 

• Provide Family Law advice to clients, in areas to include Divorce, Finances, Children dispute matters and Pre/Post-nuptial Agreements.
• Responsible for running own caseload and ensuring deadlines are met;
• Ensure all new instructions are appropriately scoped and priced to achieve target gross margin and signed off by line manager;
• Supervise junior members of the team when required;
• Assist the more senior Solicitors with more complex transactions;
• Undertake legal research both as requested and on own initiative;
• Be involved in and assist with business development opportunities and marketing at a departmental and firm-wide level and;
• Ensure clients receive accurate, up-to-date legal advice that takes account of their circumstances and represents "value for money”

Person Specification: 

• Have proven technical experience in Family Law
• Have experience of Court processes and procedures and related case management;
• Be adaptable, enthusiastic, have a flexible approach and be able to work under pressure both individually and as part of a team;
• Work with colleagues across the firm;
• Ensure that the client is at the heart of all activities which generates valued service outcome in a timely and cost-effective manner;
• Communicate in a timely and effective manner at all levels; and
• Have strong commercial acumen and aspirations to grow and succeed with the firm.

Benefits: 

Competitive salary and excellent benefits package, including 25 days annual leave (rising to 30 days), pension, private healthcare, training and development, life assurance, healthcare scheme, subsidised gym membership, hybrid working, on-site parking, canteen and an active social committee. 

Senior Associate - Contentious Probate - Award Winning team

Home Based with 1-2 days in Office per week (WarwicksHire)

Excellent Salary & Benefits

Flexible working and Fantastic culture

My client. a leading regional Legal practice are looking to recruit a Senior Asspociate with a Contentious Probate backgroud, ideally 4-6 years PQE. You will be joining a highly successful, nationally recognised, Tier 1 Legal 500 ranked Contentious Probate team.

The structure of the team means that the role is most likely to be suitable for someone between 4-6 PQE, although they welcome applicants with additional years of PQE. Ideally, you will be ACTAPS qualified (in full or in part) but applicants without such qualification will be considered. The work will include dealing with matters for a broad range of clients including very high-profile individuals. This wide-ranging, nationwide client base will provide you with significant opportunities to work on varied, complex and interesting matters, many of which proceed to mediation or court. 

Job responsibilities: 

• Being responsible for running a caseload of varied Contentious Probate matters and ensuring deadlines are met. 
• Assisting the Partners in the team on more complex matters. 
• Ensuring clients receive accurate, up-to-date legal advice and costs updates which takes account of their circumstances and represents "value for money”. 
• Maintaining the integrity of data in key platforms such as Liberate and Worksite by ensuring that they are updated in a timely manner. 
• Supporting on business development/marketing activities on an ongoing basis. 
• Undertaking legal research both as requested and on your own initiative. 

Person Specification: 

• You will have proven experience in managing a workload of Contentious Probate files. 
• You will be adaptable, enthusiastic, have a flexible approach and able to work under pressure both individually and as part of the team. 
• You will be able to work closely with colleagues across the Firm to maximise their potential and provide support. 
• You will ensure that the client is at the heart of all activities, such that it generates a valued service outcome in a timely and cost-effective manner. 
• You will have strong organisation skills and high levels of accuracy, paying attention to detail. 
• You will communicate in a timely and effective manner both with colleagues and clients. 

Benefits: 

Competitive salary and excellent benefits package, including 25 days annual leave (rising to 30 days), pension, private healthcare, training and development, life assurance, healthcare scheme, subsidised gym membership, hybrid working, on-site parking, canteen and an active social committee.