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Role Details
NS&I Pay band 4
Civil Service equivalent grade SEO
Success Profiles Behaviours Level 3
Reporting to Senior Change Manager
Date produced or updated May 2025
Purpose of role in the organisation
National Savings and Investments (NS&I) has embarked on a re-procurement of its’ outsourced business
process services and is now in the middle of its Transformation Programme, whilst still maintaining and
delivering Business as Usual. This presents an exciting opportunity for our business and for those involved
in designing and delivering our future ways of working.
We are looking for a Project Change Manager to join our Change Delivery Team. NS&I are welcoming
applications from experienced Project Change Managers looking to make a difference. As a Project Change
Manager, you will be supporting both the Business Transformation and BAU Change Programmes, which sit
within our Business Delivery & Transformation directorate.
Working in a team of Project Change Managers you will be responsible for the management of Project
Change and Call Off requests ensuring that the Project Change lifecycle is embraced and adhered to within
NS&I. The role will be responsible for coordinating all Change Management and Change Control activities
for both the Transformation Programme and BAU. You will manage Change Requests, though the early
stages of the Change lifecycle, which includes the following Change Initiation, Change Definition and Impact
Assessment stages.
This is an excellent opportunity for an existing and experienced Project Change Manager to be part of a
dedicated and motivated Change delivery team. If you have a flair for working in a fast-paced environment,
managing Project Changes to collectively achieve their aims and you take pride in delivering successful
outcomes for both our business and customers, we want to hear from you.
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Key Responsibilities
Project Change Management
To be responsible for the management and control of all NS&I Project change requests and deliverables
throughout the early stages of the project lifecycle (Change Initiation, Change Definition and Impact
Assessment), to agreed time and quality targets (where appropriate). This includes (but is not restricted
to):
• Planning and managing the delivery of all NS&I and partner activities and deliverables for the Change
request and Impact assessment, reporting into the Senior Change Manager and relevant governance
forums.
• Managing the Change request on a day-to-day basis and making key decisions relating to the
management and delivery of the Change request and Impact Assessment within agreed tolerances
• Identifying, logging, managing and reporting on assumptions, risks, issues and dependencies related
to change request activities and deliverables.
• Ensuring change requirements are captured clearly, concisely and comprehensively, to allow
accurate impact assessments. Liaising with the Business Owner, NS&I Enterprise Architecture
function to ensure coherence with the Future Operating Model and wider Programme delivery team
• Ensuring project funding is secured by managing the production and approval of the Business Case to
agreed timescales.
• Ensuring the management of Project Change and Change control requests are carried out according
to agreed methods and standards, and industry best practice
• To manage the involvement and activities of the project team to ensure delivery of the project change
deliverables to agreed time, cost and quality targets.
Project Change Management & Control Stakeholder Management
• To ensure that all the relevant project stakeholders are identified and engaged at the appropriate time,
and that they are kept appropriately aware of the status of the project at any given time.
• Managing any third-party suppliers to ensure Project deliverables are met to time, cost and quality
targets.
• To provide expert project change management guidance and advice to stakeholders.
Project Change Management & Control Governance
• To ensure appropriate governance structure and procedures are in place for the project change to
enable appropriate decision making and escalation
• Chair, Manage and contribute to the regular governance meetings with Business Owner, NS&I SME’s,
Delivery Partners and Change delivery teams
• To manage the effective running of project change Governance bodies
• To manage provision of clear and accurate project change status reporting, project change information
and documentation to Project Managers, Programme Managers and Enterprise Programme Office
(EPO).
• Provide regular review of Project change financials with NS&I and all Delivery partners (Atos, IBM and
SSL) to gain assurance that work is progressing to agreed forecast.
• Ensure Project change process documentation is managed effectively and there is an auditable trail of
change governance.
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• Complete Commercial signoff of Change requests and Impact Assessment
Other
• Ensure effective planning and prioritisation of all Call off requests.
• To be responsible for the management and control of all NS&I Small/Operational change request
and deliverables throughout the entire project lifecycle
• Manage the initiation and delivery of Small/Operational changes, ensuring effective and timely
completion within the triple constraint of time, cost and quality.
• Manage the implementation of Call off requests, ensuring effective and timely completion
• NB. The above-mentioned duties are not inclusive or exhaustive. The post holder may be called upon to
carry out such other appropriate duties as may be required within the grading level of the post and the
competence of the post holder.
Stakeholders
Who are the key stakeholders for this role?
Internal stakeholders External stakeholders
• NS&I Assistant Director, Change Assurance
• NS&I Head of Portfolio Change
• NS&I Transformation & BAU Programme
Sponsors, Business Owners,
Stakeholders/SME’s – dependent on the
change
• NS&I Head of EPO & EPO team
• NS&I PAM’s & Project Managers
• NS&I Change Managers
• NS&I Commercial
• NS&I Finance
• NS&I Enterprise Service Management
• NS&I Governance Committees and boards
• NS&I Internal Audit
• NS&I Transformation Programme
• Strategic Delivery Partners (Atos, IBM,SSL)
• Strategic Delivery Partner - Commercial &
Finance teams
• Strategic Delivery Partner Programme Office
• Consultancy (Cap Gemini, Attica, EY)
• Other Government Departments
Person Specification
You’ll have a demonstrable passion for Change Management with the following experience;
Essential experience
• Experience working as a Project Change Manager, managing Project Change & Control in a
complex programme environment, preferably in financial services sector.
• Project Change Management and Control experience in an multi supplier outsourced model(s).
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• Experience and practical application of Project Change management and Control through the
Project Management lifecycle stages.
• Practical experience of using Project Change Management workflow tools.
Essential Skills
• Strong stakeholder management; proven track record of engaging and influencing internal and
external stakeholders and colleagues at all levels in the organisation.
• Excellent relationship building, ability to develop robust relationships with both internal teams and
external suppliers
• Excellent Communication Skills – written and spoken. Ability to communicate effectively, present
and deliver messaging in a clear concise way using a variety of communication channels with the
ability to adapt to different end users.
• Good leadership skills - to chair, facilitate and drive forward the Project Change through Change
Initiation, Change Definition and, Impact assessment whilst gaining relevant approvals
• Excellent planning and organisational skills - can effectively and efficiently prioritise competing
tasks and multi-task in a fast-paced environment.
• Knowledge of PRINCE2 methodology from both a Project Management and user viewpoint.
• Competent knowledge of the suite of Microsoft Office applications (Word, Excel, Outlook,
PowerPoint and a familiarity with Microsoft Project Management software.
Essential technical knowledge
• Principles of Change Management Foundation Certification or equivalent practical working
experience
• Formal qualification in Project Management - Prince 2, APMG certification or equivalent by prior
experience.
• Experience in Project change control management and Project Management in a multi supplier
outsourced business model
Civil Service Behaviours
Civil Service Success Profiles behaviours – Level 3
• Please note the selected behaviours will be assessed at application and interview stage.
Changing & Improving ☐ Making Effective Decisions ☐
Communicating & Influencing ☒ Managing a Quality Service ☒
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Delivering at Pace ☒ Seeing the Big Picture ☐
Developing Self & Others ☐ Working Together ☒
Leadership ☐