Job Description

EUD Field Engineer (End User Devices)

Location: Hybrid – home based with frequent travel to sites across Hampshire or Oxfordshire
Rate: £226.51 per day (Inside IR35)
Contract: 6 months initially, likely extension
Start: ASAP
Additional: Vehicle and fuel card provided for site visits

The Organisation

Our client is a UK policing organisation, delivering critical ICT services that directly support frontline and operational policing. Reliability, professionalism and security are essential in everything they do.

The Role

This is a field-based End User Devices (EUD) role providing hands-on installation, maintenance and support of ICT and voice devices across a wide geographic area. You will be a visible, customer-facing presence, ensuring officers and staff have the equipment they need to work effectively.

The role requires regular travel to Hampshire or Oxfordshire-based sites, Monday to Friday, and would suit an engineer who is comfortable working independently in live operational environments.

Key Responsibilities

• Install, configure and support end user devices including laptops, mobiles and hardware peripherals

• Diagnose and repair hardware and connectivity issues on site

• Set up and support Windows 10 devices, including user connectivity and authentication

• Work with Azure AD, SCCM and voice communications platforms

• Respond to service tickets and incidents, meeting agreed SLAs

• Liaise confidently with end users and third-party suppliers

• Maintain accurate records of work undertaken

Skills and Experience

• At least 2 years’ experience in a field-based IT support or engineering role

• 4+ years’ experience installing, repairing and supporting IT equipment and network connectivity

• Strong hands-on knowledge of end user device hardware and peripherals

• Practical experience with Windows 10, Azure AD, SCCM and voice comms

• Experience working to SLAs in a service-led environment

• Clear, professional communication skills

Location & Travel

• You must be based in or near Hampshire or Oxfordshire

• Willingness to undertake frequent travel to local sites is essential

• Full, clean UK driving licence required

• Vehicle provided for site visits (hire vehicle available for non-commutable journeys)

Security & Eligibility

• Current NPPV3, SC or DV clearance is highly desirable

• Eligibility for NPPV3 is essential

To be eligible, you must:

• Be a full-time UK resident with the right to work in the UK (no visa sponsorship)

• Have lived and worked in the UK continuously for the past 5 years, without extended periods overseas