looking at £45k

starts at 6am

15 - growing to 20 people

“The role reports into the Head of Operations and is essentially responsible for the day-to-day management of Greenworld’s client on-site teams. The big thing they’re looking for is somebody who’s used to managing people who are out working across customer sites rather than all sitting in one location.”

“You’d be responsible for making sure the teams are properly planned and resourced, work is completed on time, service levels are hit, and any operational issues are dealt with quickly. There’s quite a strong people-management element as well — performance, development, training, accountability and generally making sure the team is running well.”

“There’s also a commercial/operational side to it around KPIs, costs, reporting and continuous improvement, so they want somebody fairly hands-on who can look at what’s happening day to day and improve how the operation runs.”

“They’re quite open on sector background. It could be transport/logistics, but they’ve specifically said somebody who’s managed a team of maintenance engineers or another field-based workforce could work really well. The transferable bit is managing people remotely across different sites, allocating work and maintaining a good level of service.”

• data lifecycle asset management, on-site data destruction, data recovery and equipment disposal services 
• Defence government customer base and man utd
• Based in Alsager – onsite 5 days a week

• “Can you talk me through the business operationally today — headcount, sites, warehouse operation, field teams and roughly what the Head of Operations will have responsibility for?”

• Background – warehousing, waste / environmental services

• 4 temp warehouse workers – that could start this week – manual labour in a warehouse. Ideally car drivers – might need to pick up data for destruction

• Forklift licence would be good – 2 to have it. Hours are 8am – 4pm. It’s £13 per hour – Rob Brichiu – he’s been there 10+ years, wife also works there

• Ops Manager
• Most of clients are NHS and police, a lot of GP surgeries, internal asset management system
• Hardware, laptops etc – containing data
• Their system records laptops and memory sizes
• Destroy the data onsite – and there is a record of that – and in many cases they shred the hard-drive
• Things that can be refurbished and recycled and sold on
• Managing new assets for the customers – imaging new kit
• System is cloud based so clients also have access
• Refurb and sell on a wholesale process
• Or can be broken down into parts
• Issue – space in the warehouse – stock sits there for too long and could be managed better – could refurb and do it quicker
• This role is de-facto number 2 – could potentially become the MD – current owner could step back – eg Geoff was Steve’s number 2
• MD never on site
• Peer group that don’t report into him
• Need to be good politically

• New client services director is starting next week – eg client success, account management – he used to be a customer but was made redundant. He’s being paid £55k
• Is an external finance director
• Sales person – only part time
• That’s the SLT – this person needs to lead the SLT

• Business needs more documented processes – streamline, ,where can we make money / improvements, troubleshooter fixer

• Make decisions based on commercial reasons

• Budgets will be tight

• Need to manager relationship upwards to David (MD) – been doing this 20 years

• Too much hardware sitting around and losing value

• 25 clients, 30 employees

• £3m turnaround

• £1.5m budget

• Labour is the biggest

• Warehouse is in the typically dirty – there is a Sainsburys & starbucks

• Not a nice fancy office

• Will be a capex spend to be managed - £150k – working with David MD

• Run operations, thinking logistics (not 3PL warehouse) – someone used to managing teams of 50 or less

• Opportunity to grow the business there could be an incentive to do that

• Up to £80k – could be £70k + 10% bonus

• Someone by the end of November

• A lot of the workforce are eastern European

• Interview – meet on Teams – the final shortlist of 3

• Need to see the site before they accept an offer – 2^nd interview

• Away W/C 28^th Sept – in the UK – pick up messages but not ideally do any interviews

• Also away from 16^th Oct, and W/C 19^th Oct

• Geoff technically working a day a week

• Junior role is £40k + £5k bonus

• Geoff is in the business on Tuesday

In plain English, they want someone to help SmartCo turn AI into a proper consulting service they can sell and deliver to clients.

Day to day, that person would probably do four things:

• Talk to clients about where AI could genuinely help their business.
• Turn those ideas into a sensible project, proposal or pilot.
• Use modern AI tools to build a quick demo or proof of concept.
• Help SmartCo package that work into repeatable services they can sell again.

So they are not looking for a pure AI engineer, and not really a strategy-only consultant either.

They want someone in the middle who can say:

“Here is the business problem, here is how AI could solve part of it, here is a quick prototype, and here is how we would turn it into a proper client engagement.”

Internally, they would also help SmartCo use AI better in its own consulting work, such as creating reports, speeding up analysis, improving proposals and automating parts of delivery.

The slightly cynical version is: they want someone who can help them win AI work, make the first version of it, and then help the delivery team make it real.

This a 9-12 month fix term contract

Hybrid role (3 days in the office)

Locations: Either Birmingham, Sheffield, Leeds, Newcastle, Blackpool, Manchester

The successful candidate will support the delivery of the Data Ownership Model (DOM) as an enabler of our Data Strategy 2030 ambitions. The work spans design through to delivery, embedding Data Ownership enterprise-wide across business areas, policy and digital and transformation programmes. Key activities include:

- Support identification and onboarding of Data ownership roles

 - Delivering conceptual data model workshops

- Applying data ownership across the data lifecycle and decision making

- Supporting the Data governance knowledge hub as the central access point for governance guidance.

- Enabling engagement between central data management capabilities (hub) and business areas (spokes)

The role will work as part of a multi-disciplinary team supporting delivery and continuous improvement of Data Ownership.

Experience delivering data governance or data ownership/stewardship models.

 - Strong understanding of data lifecycle

- Strategic and operational delivery capability

- Experience translating policy into practical delivery

- Experience working across multiple workstreams in complex environments. - Strong stakeholder engagement and communication skills

- Ability to support delivery of change and adoption.

Essential: Working extensively within Data Governance in a Central Government Department

The successful candidate will play a key role in the delivery of the Data Ownership Model (DOM) as an enabler of our Data Strategy 2030 ambitions. The work spans design through to delivery, embedding Data Ownership enterprise-wide across business areas, policy and digital and transformation programmes. Working alongside other Data Managers, picking up line management responsibilities as required and reporting into the lead for Data Ownership.

Key activities include:

• Lead delivery of key components of the Data Ownership programme across multiple workstreams
• Translate governance strategy, policy and standards into scalable operating models and delivery approaches
• Drive identification, onboarding and enablement of data owners across the department.
• Lead engagement with business and digital teams to ensure ownership is applied consistently in delivery, decision making and service design
• Oversee delivery of Conceptual Data Model workshops and ensure outputs are translated into ownership, accountability and governance application
• Proven experience delivering data governance or data ownership/stewardship models at scale
• Strong Data Governance expertise and data management knowledge
• Strategic and operational delivery capability
• Experience influencing and engaging senior stakeholders
• Experience supporting organisational change and behaviour shift
• Analytical and problem-solving capability

Essential experience: Working as a Data Governance Lead within Central Government Departments

• SFIA level 3 – SC Cleared essential
• Strong on Azure
• Need to know Terraform
• Need the on prem

• Base salary: £45k - £55k (ideally £50k)
• Permanent hire
• Start Date: ASAP
• Clearance: SC Cleared - granted within 3 years is preferable but not confirmed
• RTW: Sole UK National
• Travel: Remote role - but as a consultancy, maybe some travel once a month to London max

• Most of England & Wales

Candidate screening questions:

1. How do you check the health of a domain controller from the command line?

Answer: run dcdiag

2. What command would you use to connect to your Azure tenant via powershell?

Answer: Connect-AzureAD, Connect-MsolService or Connect-AzAccount. There are other options, I more want to see their thought process and exposure to CLI commands in Azure

3. What is a NSG and why is it used in Azure?

Answer: It is used as a Access Control List (ACL) to define network rules

4. Why is SPF used in email?

Answer: It is used as a record to confirm authority of a domain sending email

5. Name a framework/process used to harden server operating systems

Answer: CIS Benchmarks

2 weeks on, 2 weeks off rota - will join after 3 month probation

get paid for being available, if get a call get overtime rate.

there is a 24/7 service desk who handle most things

As discussed after successful completion of your probation period you will join the on call rota that is 2 weeks on, 2 weeks off.

You are expected to be available for calls from 5:30pm – 8am.

The on call is limited and on average the team take 3 calls a year. You just need to be available in case of an issue.

The on call payment is worked out as follows:

Weekday: £45 per day

Weekend: £75 per day

Bank Holiday: £100 per day

Christmas Day: £200

This works out to an additional £9,750 (approx.)

Head of Customer Support – Key Points

• Current support function is underperforming and too reactive; Account Managers are frustrated with the impact on customers.
• Must have strong B2B SaaS / technology support leadership experience.
• Team operates across Norway and Sofia; experience managing across two locations/countries is important.
• Travel: one full week per month in Oslo, plus occasional Sofia travel.
• Strong Zendesk experience preferred.
• Must actively use ITIL service management, not just hold a certificate.
• They want a clearer tiered support model, including priority handling for strategic/VIP customers.
• Needs to be data-led, using SLA, CSAT and ticket data to drive improvement.
• Should show practical use of AI and automation with measurable benefit.
• Must work closely with Product, Sales and Account Management so support influences the wider business.
• Style matters: they want someone dynamic, decisive, concise and confident.
• Christian was strong because of his large-scale B2B leadership, cross-border teams, ITIL, SLA/CSAT management and support transformation experience

Useful screening questions

• Is your recent customer-support leadership experience specifically within B2B technology, SaaS or IT services?
• Have you led support teams operating across two or more countries or locations?
• Have you personally implemented or improved ITIL-based service-management processes?
• How hands-on are you with Zendesk?
• Have you designed or restructured a tiered support model?
• Give one measurable example of improving an underperforming support team.
• How have you used support data to influence Product, Sales or Account Management?
• What practical value have you delivered using AI or automation?
• Are you comfortable spending one full week per month in Oslo and travelling occasionally to Sofia?

Call with Paul

• Lady who was head of service delivery in Oslo has resigned
• Service Delivery – combo of product service management – ongoing service
• But also managing the customer service team
• Going to now focus on customer service
• Customer Service Lead / Manager
• Location – ideally Oslo or otherwise the UK
• Need to travel to Oslo – Gatwick or Heathrow – anywhere else?
• 5 / 6 Oslo, 8/9 with outsourcer in Bulgaria
• Experience of B2B customer contact team – customer driven oriented culture – slick processes and measuring performance strongly
• No external view of what good looks like – drive and execute change – get rid of rubbish
• Flat model – customers and agents – ideally tiered service
• Metric driven culture
• Reckon £70k - £80k range
• University staff raising support tickets – some dealt by customer service and some dealt by product
• Raise the bar – even at entry level
• Keen to learn the product suite – that’s important – B2B is important
• Through zen desk – nature of responses – value of it being SaaS helps
• Could look at someone from infrastructure
• Johanna – 2 / 3 days a week in the office – similar for the team
• Last day is 2^nd week of august

Power Platform Developer – Automation

2-Year FTC | South West / Hybrid

We’re supporting a secure public sector organisation investing in automation and digital workflow improvement and are seeking a Power Platform Developer – Automation to support the growth of an emerging capability.

This is an opportunity to join at an early stage and help shape how automation and low-code technologies are adopted across a complex operational environment. Working alongside digital and automation teams, you’ll design and develop solutions that improve efficiency, streamline processes and support meaningful service improvement.

You’ll be someone who enjoys solving real-world problems, working closely with stakeholders and building practical, scalable solutions that make a measurable difference.

What you’ll be doing

• Designing and developing solutions using Power Apps and Power Automate
• Supporting workflow automation and operational process improvement initiatives
• Working with stakeholders to understand business needs and identify opportunities for improvement
• Developing scalable, maintainable and secure Power Platform solutions
• Supporting deployment, optimisation and continuous improvement activities
• Contributing to best practice and sustainable approaches to low-code delivery

What we’re looking for

• Strong experience with Power Apps and Power Automate
• Demonstrable experience delivering 5+ production-grade Power Platform solutions
• Experience across the full solution lifecycle, from requirements through to deployment and support
• Experience working closely with business stakeholders to understand and translate requirements
• Experience delivering workflow, forms or process automation solutions
• Power BI experience desirable
• Experience within regulated, enterprise or secure environments advantageous

Why apply?

This is an opportunity to help shape an emerging automation capability within a secure, operationally important environment where digital improvement has genuine impact.

• 2-year FTC with strong long-term potential as the capability matures
• Excellent pension
• Hybrid working with regular onsite presence in the South West
• Opportunity to influence the growth of a developing capability from an early stage
• Candidates must be eligible to undergo enhanced background checks

RPA Business Analyst

2-Year FTC | South West / Hybrid

We’re supporting a secure public sector organisation at the early stages of building an in-house automation capability and are seeking an experienced RPA Business Analyst to help identify, shape and prioritise opportunities for automation.

Working closely with the Lead Blue Prism Developer and wider digital leadership, you’ll play a key role in understanding operational processes, identifying inefficiencies and translating opportunities into meaningful automation outcomes.

This role will suit someone comfortable operating in stakeholder-heavy environments who enjoys combining process improvement, business analysis and automation delivery.

What you’ll be doing

• Identifying and prioritising automation opportunities
• Gathering requirements and facilitating stakeholder workshops
• Mapping as-is and to-be processes
• Working closely with operational stakeholders to understand challenges and inefficiencies
• Supporting automation delivery and benefits realisation
• Acting as the bridge between operational teams and technical automation delivery

What we’re looking for

• Strong Business Analysis experience
• Demonstrable experience supporting the successful delivery of multiple RPA / automation initiatives (ideally 5+)
• Experience identifying and assessing automation opportunities
• Strong process mapping (as-is / to-be) capability
• Experience working closely with technical delivery teams to shape automation requirements
• Blue Prism exposure strongly preferred
• Comfortable operating in highly collaborative, stakeholder-led environments

Why apply?

This is an opportunity to help shape an automation capability from the ground up within a secure, operationally important environment where technology improvements have genuine impact.

• 2-year FTC with strong long-term potential as the capability matures
• Excellent pension
• Hybrid working with regular onsite presence in the South West
• Opportunity to influence how automation is adopted from an early stage
• Candidates must be eligible to undergo enhanced background checks