Head of Customer Support 20260602

• Role Description: Head of Customer Support
  • Role Overview
  • Strategic Objectives
  • Key Responsibilities
    • Strategic Framework & Multi-Tier Architecture
    • Operational & Metric Management
    • Team Management & Coaching
  • Key Attributes & Competencies
  • Experience & Qualifications
    • Required Experience
    • Desirable Qualifications and Experience

call with Paulo 3/6:

• 6 – 10 years
• Look at infrastrucuture – prioritise what we need to do – first, second, third
• Look at clusters, document, and then propose solutions
• 20 projects in infrastructure
• Tommy doesn’t have the experience – good fit if more mature – need to deploy build – architect, design and build multi region solution
• Ideally ASAP
• Paulo off for a week – w/c
• Nothing automated in AWS, CI/CD, multi region, containerisation
• Up to £110k – ideally around £90k - £100k

Power Platform Developer – Automation

2-Year FTC | South West / Hybrid

We’re supporting a secure public sector organisation investing in automation and digital workflow improvement and are seeking a Power Platform Developer – Automation to support the growth of an emerging capability.

This is an opportunity to join at an early stage and help shape how automation and low-code technologies are adopted across a complex operational environment. Working alongside digital and automation teams, you’ll design and develop solutions that improve efficiency, streamline processes and support meaningful service improvement.

You’ll be someone who enjoys solving real-world problems, working closely with stakeholders and building practical, scalable solutions that make a measurable difference.

What you’ll be doing

• Designing and developing solutions using Power Apps and Power Automate
• Supporting workflow automation and operational process improvement initiatives
• Working with stakeholders to understand business needs and identify opportunities for improvement
• Developing scalable, maintainable and secure Power Platform solutions
• Supporting deployment, optimisation and continuous improvement activities
• Contributing to best practice and sustainable approaches to low-code delivery

What we’re looking for

• Strong experience with Power Apps and Power Automate
• Demonstrable experience delivering 5+ production-grade Power Platform solutions
• Experience across the full solution lifecycle, from requirements through to deployment and support
• Experience working closely with business stakeholders to understand and translate requirements
• Experience delivering workflow, forms or process automation solutions
• Power BI experience desirable
• Experience within regulated, enterprise or secure environments advantageous

Why apply?

This is an opportunity to help shape an emerging automation capability within a secure, operationally important environment where digital improvement has genuine impact.

• 2-year FTC with strong long-term potential as the capability matures
• Excellent pension
• Hybrid working with regular onsite presence in the South West
• Opportunity to influence the growth of a developing capability from an early stage
• Candidates must be eligible to undergo enhanced background checks

RPA Business Analyst

2-Year FTC | South West / Hybrid

We’re supporting a secure public sector organisation at the early stages of building an in-house automation capability and are seeking an experienced RPA Business Analyst to help identify, shape and prioritise opportunities for automation.

Working closely with the Lead Blue Prism Developer and wider digital leadership, you’ll play a key role in understanding operational processes, identifying inefficiencies and translating opportunities into meaningful automation outcomes.

This role will suit someone comfortable operating in stakeholder-heavy environments who enjoys combining process improvement, business analysis and automation delivery.

What you’ll be doing

• Identifying and prioritising automation opportunities
• Gathering requirements and facilitating stakeholder workshops
• Mapping as-is and to-be processes
• Working closely with operational stakeholders to understand challenges and inefficiencies
• Supporting automation delivery and benefits realisation
• Acting as the bridge between operational teams and technical automation delivery

What we’re looking for

• Strong Business Analysis experience
• Demonstrable experience supporting the successful delivery of multiple RPA / automation initiatives (ideally 5+)
• Experience identifying and assessing automation opportunities
• Strong process mapping (as-is / to-be) capability
• Experience working closely with technical delivery teams to shape automation requirements
• Blue Prism exposure strongly preferred
• Comfortable operating in highly collaborative, stakeholder-led environments

Why apply?

This is an opportunity to help shape an automation capability from the ground up within a secure, operationally important environment where technology improvements have genuine impact.

• 2-year FTC with strong long-term potential as the capability matures
• Excellent pension
• Hybrid working with regular onsite presence in the South West
• Opportunity to influence how automation is adopted from an early stage
• Candidates must be eligible to undergo enhanced background checks

Blue Prism Developer

2-Year FTC | c.£55,000 | South West / Hybrid

We’re supporting a secure public sector organisation investing in automation and looking for a Blue Prism Developer to help deliver and grow a developing RPA capability.

Working alongside the Lead Blue Prism Developer, you’ll help design, build and optimise automations that support operational efficiency across a complex and highly collaborative environment.

This role would suit someone with strong Blue Prism delivery experience who enjoys solving problems, working closely with stakeholders and contributing to the growth of a developing automation capability.

What you’ll be doing

• Developing and maintaining Blue Prism automations
• Supporting the design, testing and deployment of automated processes
• Working alongside the Lead Blue Prism Developer to improve automation capability and delivery maturity
• Supporting documentation, best practice and sustainable automation approaches
• Contributing to continuous improvement and optimisation activities

What we’re looking for

• Strong Blue Prism development experience
• Demonstrable experience delivering 5+ end-to-end Blue Prism automations
• Experience across the full automation lifecycle, from requirements through to deployment and support
• Comfortable working within evolving or growing environments
• Experience in regulated, enterprise or secure settings advantageous

Why apply?

This is an opportunity to join at the early stages of a growing automation capability where you can play a meaningful role in shaping delivery and technical maturity.

• 2-year FTC with strong long-term potential
• Excellent pension
• Hybrid working with regular onsite presence in the South West
• Opportunity to work on meaningful automation challenges in a secure operational environment
• Candidates must be eligible to undergo enhanced background checks

Lead Blue Prism Developer

Contract | Outside IR35 | £500–550/day | South West / Hybrid

We’re supporting a secure public sector organisation in the South West as they establish an in-house automation capability and are seeking an experienced Lead Blue Prism Developer to help shape, stabilise and scale the function.

This is a hands-on technical leadership role suited to someone who has successfully delivered enterprise-grade automations and enjoys building capability as well as technology. You’ll play a key role in helping establish the automation function from an early stage, shaping standards, delivery approaches and best practice while remaining close to technical delivery.

This is not a pure management role - we’re looking for someone who remains hands-on, technically credible and comfortable leading from the front.

What you’ll be doing

• Helping establish and shape an emerging automation capability
• Providing hands-on technical leadership across Blue Prism delivery
• Designing, developing and supporting enterprise automations
• Helping define governance, standards and sustainable delivery approaches
• Working closely with stakeholders to prioritise automation opportunities
• Supporting and mentoring capability as the function grows

What we’re looking for

• Strong hands-on Blue Prism development experience
• Previous experience operating as a Lead Developer, Technical Lead or senior Blue Prism specialist
• Demonstrable experience delivering 10+ end-to-end Blue Prism automations
• Experience across the full automation lifecycle, from process assessment through to deployment and optimisation
• Experience helping build or mature automation capability
• Comfortable working in stakeholder-heavy, operationally complex environments
• Experience within public sector, regulated or secure environments advantageous

Additional information

• Outside IR35
• £500–550/day DOE
• 6–12 month engagement
• Hybrid working with regular onsite presence in the South West
• Due to the nature of the environment, candidates must be eligible to undergo enhanced background checks including 5 years UK residency. 

Why apply?

This is an opportunity to shape an automation capability at an early stage in a secure, operationally important environment where the work has genuine impact. You’ll have the opportunity to influence approach, delivery and maturity from the outset while remaining close to hands-on engineering.

Head of Information Security & Assurance

Northern England | Hybrid Working | £50,000 – £55,000

We are supporting a regional public sector organisation seeking an experienced Head of Information Security & Assurance to lead the development and delivery of cyber and information security strategy across a complex, highly regulated environment.

This is a key leadership role, responsible for shaping organisational approaches to information security, cyber resilience, governance and assurance, ensuring security considerations are embedded into both operational and strategic decision-making.

Working closely with senior leadership, technology teams and wider organisational stakeholders, you will lead on the protection of critical information assets, balancing risk, operational priorities and organisational objectives.

Key responsibilities are likely to include:

• Leading the organisation’s cyber and information security strategy, policies and assurance activities
• Developing and embedding security controls, governance frameworks and risk management approaches
• Providing strategic security advice to senior stakeholders and leadership teams
• Leading proactive threat, vulnerability and risk management activities
• Overseeing cyber incident response planning and organisational resilience arrangements
• Driving a security-by-design approach across technology, transformation and procurement activity
• Supporting compliance with relevant legislation, standards and regulatory requirements
• Building strong relationships with internal and external stakeholders to continuously improve security capability
• Leading, coaching and developing a specialist security function

We are keen to hear from individuals with:

• Significant experience in information security leadership, governance or assurance roles
• Experience operating within complex, highly regulated environments
• Strong knowledge of cyber security, information assurance, risk and compliance frameworks
• Experience translating technical risk into clear business language for senior stakeholders
• Relevant professional certifications such as CISSP, CISM or equivalent

This role would suit a collaborative and pragmatic security leader who enjoys balancing strategic direction with operational delivery and stakeholder engagement.

Location: Northern England | Hybrid Working
Salary: £50,000 – £55,000

If you would like to discuss the opportunity further, please contact Data Careers for an informal conversation.

Information Security & Assurance Officer

Southern West Midlands | Hybrid Working | £40,000 – £42,500

We are supporting a regional public sector organisation seeking an experienced Information Security & Assurance Officer to support the continued development of information security, governance and assurance practices.

Operating within a complex and highly regulated environment, this role will play an important part in helping ensure appropriate information security controls, policies and risk management arrangements are in place across the organisation.

This is a varied, stakeholder-facing opportunity, well suited to someone with experience across information security governance, assurance, policy and compliance who enjoys working across both operational and corporate environments.

Key responsibilities are likely to include:

• Supporting information security governance and assurance activities
• Security risk identification, assessment and mitigation
• Policy development, review and compliance monitoring
• Supporting audit and assurance processes
• Stakeholder engagement across technical and non-technical teams
• Promoting strong information handling and security awareness practices

We are keen to hear from individuals with experience in:

• Information Security, Information Assurance or Governance, Risk & Compliance (GRC) environments
• Security governance, policy, risk and assurance activities
• Regulated public sector or similarly complex organisational settings
• Working collaboratively across teams to support secure and compliant ways of working

You will likely be someone who combines strong governance awareness with a pragmatic, relationship-led approach and is comfortable engaging with a broad range of stakeholders.

This opportunity would suit an individual looking to broaden their remit, contribute to a developing function and play an important role in supporting information security good practice within a values-led organisation.

Location: Southern West Midlands | Hybrid Working
Salary: £40,000 – £42,500

If you would like to find out more, please apply for an informal discussion.

Niche RMS Support & Configuration Specialist

South West England / Hybrid Working
Hybrid role with onsite presence in the South West twice per week
Permanent or Contract
£70,000–£75,000 (permanent) or £500–£600/day (contract)

Our client is a specialist consultancy delivering technology, transformation and operational change services across policing and public safety environments in the UK.

As part of continued growth within their policing and public safety practice, an opportunity has arisen for an experienced Niche RMS Support & Configuration Specialist to join a team focused on supporting, configuring and enhancing the Niche Records Management System (RMS) within a policing environment.

This role would suit someone with strong hands-on Niche RMS configuration experience who understands the realities of operational policing, high-volume case and records workflows, and the importance of stable, supportable solutions within mission-critical environments.

The position offers hybrid working, with an expectation of onsite presence in the South West twice per week to support stakeholders, programme activity and operational engagement.

The Role

You will play a key role in configuring and supporting Niche RMS in line with operational requirements, agreed standards and wider programme objectives.

Working closely with business stakeholders, technical teams, suppliers and operational users, you will help ensure the platform supports frontline policing activity, records management, compliance requirements and service continuity.

This is a role that combines technical configuration expertise with stakeholder engagement and operational understanding.

Key Responsibilities

• Configure and support Niche RMS in line with approved designs, operational requirements and governance standards
• Configure workflows, forms, entities, rules, validations and business logic
• Support the delivery of enhancements, upgrades and continuous improvement activity
• Ensure configurations are stable, supportable and aligned to operational use cases
• Work with stakeholders to translate operational and business requirements into system configuration
• Support role-based access controls, permissions and security configuration
• Assist with testing, issue resolution and troubleshooting across development, rehearsal and production environments
• Support data migration alignment and configuration readiness where required
• Contribute to documentation, knowledge transfer and handover into support teams
• Work collaboratively with programme teams, suppliers and operational stakeholders to ensure successful delivery

Experience Required

• Proven experience configuring and supporting Niche RMS within a UK policing or criminal justice environment
• Strong understanding of Niche data structures, workflows and configuration capability
• Experience configuring security roles, permissions, validations and business rules
• Ability to support high-volume operational systems in live or programme environments
• Understanding of police operational processes and records management principles
• Awareness of compliance, audit and information governance requirements
• Experience troubleshooting configuration-related issues and supporting system stability
• Strong documentation and stakeholder communication skills

Desirable Experience

• Experience supporting RMS replacement or transformation programmes
• Exposure to data migration activity and data model alignment
• Understanding of integrations, interfaces and wider system dependencies
• Experience supporting testing, rehearsal and go-live activity
• Knowledge of public sector, policing or blue-light operational environments
• NPPV3 clearance or eligibility to obtain clearance

Working Arrangements

This is a hybrid role requiring onsite presence in the South West twice per week.

The role would suit someone comfortable working across stakeholder groups and supporting both operational and technical teams within a consultancy delivery environment.

Why Apply?

This is an opportunity to work within a specialist environment where your Niche RMS expertise will directly support operational policing outcomes.

You will join a consultancy environment delivering meaningful systems that underpin frontline activity, public safety and records management across multiple client engagements.

The role offers the chance to contribute across configuration, support and operational improvement while working with stakeholders who understand the importance of robust, fit-for-purpose systems in high-demand environments.