Job Description
Network Engineer (Unified Comms)
Permanent
Location: Home / Cambridge (Hybrid)
Salary: £37,000 - £45,000 (+ excellent benefits)
We are looking to recruit a Network Engineer to join a leading public sector organisation. This is a hybrid role and you will be required on site in Cambridge once / twice a week.
This is an exciting opportunity to contribute to critical systems and infrastructure that support staff, patients, and the wider community. You will play a vital role in providing technical support, ensuring the smooth operation of Unified Communications applications, and driving improvements through strategic projects and service delivery.
Key Responsibilities
- Provide first-line technical support for Unified Communications services, including telephony, paging, radios, and IT systems.
- Maintain and troubleshoot network infrastructure, central servers, and backup systems.
- Contribute to corporate strategies and rollout programs for new technologies.
- Liaise with service providers to resolve faults and maintain system integrity.
- Deliver and manage projects, maintaining comprehensive project documentation.
- Monitor and manage hardware and software performance to proactively address potential issues.
What We’re Looking For
Essential Qualifications and Experience:
- Relevant experience in managing telephony, paging, or IT systems within a large organisation.
- Strong understanding of customer service environments and first/second-line service desk operations.
- Proficiency in data analysis and presenting solutions to complex technical challenges.
Desirable Qualifications:
- Certifications such as CCNA, PRINCE2, or ITIL Foundation.
- Knowledge of Health & Safety, ITIL methodology, or project management frameworks.
Skills and Attributes:
- Excellent communication, organisational, and interpersonal skills.
- Ability to work both independently and collaboratively.
- Strong problem-solving skills with a proactive and resourceful mindset.
- Commitment to maintaining confidentiality and discretion.