- NS&I going through big transformation. Historically relied on one supplier, moving in to a multi supplier environment

- ServiceNow is new ITSM - fresh implementation - will provide oversight of suppliers

- this person will be the product owner. Still need to be "hands on" and can administer, but also own the strategy and roadmap

- ServiceNow is live - they currently have a consultant from Capegemini who is a servicenow specialist - will be a handover as they are being extended until April

- no line management, but will work as part of senior leadership team. need to be polished